PayPal_MariaI

Hello, @Adrieltr!   Thank you for reaching out to us through the Community!    I'm sorry to hear you have been having difficulties uploading documents. It is a technical issue and we are working on it to resolve it as soon as possible. Please reach out to our Customer Care and they will provide you with instructions to upload the documents. Apologies for the inconvenience.    Regards, María.  ... View more

Hello, @temp20220601a1!   Thank you for your post and welcome to the Community!    I'm sorry to hear you got charged more than the amount you should have paid. Please keep in mind you can file a dispute within 180 days of purchase. You will be able to contact the seller and request a refund through PayPal. If you click on this link, you can find more information about disputes and PayPal Buyer Protection: https://bit.ly/3mdqyyc.    I hope this helps.  María.  ... View more

Hello, @migueshlukt!   Thank you for your response.    I'm sorry to hear you are unable to find the 'Call us' option. Please follow these steps: go to the 'Help and Contact' section at the bottom and click on ‘Contact’. Next, click on 'Password and account access', 'Login Problems’ and then you will see the 'Call us' option. Here you will find the phone number.    I hope it helps.   María.  ... View more

Hello, @atticaudio!   Thank you for your post and welcome to the Community!    I'm sorry to hear you are having difficulties uploading your document. Unfortunately, it won't be possible to resolve it via email, since the mailbox is not monitored. The best to do in this case is to give our Customer Care a call. If you cannot call us, you can contact us through the Chat option on our website or reach out to us through Twitter or Facebook.    I hope this information helps.  Regards!  María.  ... View more

Hello, @fmtwo!   Thank you for reaching out to us through the Community!   I am really sorry to hear that your dispute was denied. However, if you don't receive an item, the correct reason code you need to select is 'Item not received'. If you didn't see this option when you filed the dispute, it is very likely that you sent the payment using the 'Friends and family' option. Please note that personal transactions aren't covered by PayPal Buyer Protection.    I hope this information helps. Regards, María.  ... View more

Hello, @Efadakadafra!   Thank you for your post and welcome to the Community!    If for any reason you get your ticket refunded but your card is cancelled, the fund will go directly to the bank account related to the card. If the system is not able to transfer the money to your bank, it will stay in your PayPal balance. In order to avoid any unwanted situation, I recommend you to wait until you are sure you won't need to receive a refund to cancel the card.   I hope this information helps. Regards,  María.  ... View more

Hello, @Africa74!   Thank you for your post and welcome to the Community!   Regarding your question, yes. PayPal does send an email confirmation when a payment status is 'Pending'. If you are ever in doubt as to whether a message is a legitimate PayPal message or not, you can just log in to your account and check your account Activity.    I hope this information helps.  Regards,  María.  ... View more

Hello, @Temp20220526d!   Thank you for your post and welcome to the Community!    I'm really sorry to hear you are unable to send money to your friend. If you are getting a message telling you to go to the Resolution Center, it means there might be some outstanding steps you need to complete in order to resolve the limitation. Please log in to your account from a browser (not from the mobile app), go to your Resolution Center and complete all the required steps. Once you complete everything, your case will be reviewed and you will receive an email once it is resolved.    I hope this information helps.  Regards,  María.  ... View more

Hello, @Daniel_L1!   Thank you for your post and welcome to the Community!   I am sorry to hear that you do not have access to your account. However, you need understand that in order to help you, we need to ask you some questions to verify your identity. If you are unable to provide the requested information, we will not be able to validate the call and help you regain access to your account. In this case, it is best to create a new account.    I hope this information helps.  Regards,  María.  ... View more

Hello, @pony27!   Thank you for your post and welcome to the Community!    I'm sorry to hear you are unable to provide documents through your Resolution Center. From what you describe, it is possible that there is an error in your case. I recommend that you contact us by phone so that we can help you.    I hope this information helps.   Regards,  María.  ... View more

Hello, @Paul-Z-F!   Thank you for your post and welcome to the Community!   I understand your client is asking you for a full refund. If you have shipped the product and it is exactly what your client paid for, the decision to issue the refund depends on your refund policy. PayPal Buyer Protection doesn't cover the buyer if they change their mind about their purchase. However, if they don't receive the item or if they receive an item significantly not as described, they can open a dispute and will be covered by PayPal Buyer Protection. Please click on the following link to find more information about PayPal Seller Protection.    I hope this information helps.  Regards,  María. ... View more

Hello, @Smidget_paws!   Thank you for reaching out to us through the Community!    I'm sorry to hear your payment is on hold. Some payments are held for a maximum of 21 days to ensure that the buying and selling process is completed correctly. If you want to release the funds sooner, you can provide a tracking number, this way we can verify that the item was delivered to the correct address. If you don't take action, the funds will be released automatically after 21 days. Please click here to find more information about payment holds.   Regards, María.  ... View more

Hello, @vanphuong1042!   Thank you for reaching out to us and welcome to the Community!   I'm really sorry to hear you are having difficulties with your account. From what you have described, I understand that your account is limited and PayPal is requesting some extra information about the payment you have received. I recommend you to visit your Resolution Center and provide all the information requested. You can also upload a document explaining the whole situation, so our agents will consider it when reviewing the case.    I hope this helps. Regards, María.  ... View more

Hello, @Jubberboi!   Thank you for reaching out to us and welcome to the Community!   I'm really sorry to hear your account was hacked and closed. I can certainly understand how frustrating this can be. However, do not worry because out agents can review it for you. The best thing to do in this case, is to reach out our Customer Care over the phone. The agents will verify your identity and they will create a case reporting the unauthorised activity. If you click here you will find the contact page.    I hope this information helps.  Regards,  María. ... View more

Hello, @HailD!    Thank you for your post and welcome to the Community!    Answering your question, it's very easy to identify a PayPal payment. When you make a purchase using PayPal, you will see in your bank statement 'PayPal* and the seller's name'.    I hope this information helps.  Regards.  María. ... View more

Hello, @Q9ISjHg7!   Thank you for your post and welcome to the Community!    I'm really sorry to hear you had a bad experience with your purchase. Remember that if you paid using PayPal, and the item is not received, damaged or significantly not as described, you could be covered by PayPal Protection. Please click here to find more information about the Buyer Protection Policy.    Regards,  María.   ... View more

Hello, @renshy!   Thank you for your post and welcome to the Community!    You can verify your PayPal account with your card or bank account. Once you have linked and confirmed a bank account or card, we will remove the limits on your PayPal account.   Regards, María.       ... View more

Hello, @Arnel231!    Thank you for reaching out to us through the Community!   I'm really sorry to hear your account has been permanently limited and you are unable to withdraw your funds. I recommend you to try again from a different browser or clear cookies and cache. If after trying these alternatives you are still unable to withdraw the money, the best to do is to give our Customer Care a call and the agents will help you. Here you can find the contact page.   Regards. María.  ... View more

Hello, @krasnerjudy!   Thank you for your post and welcome to the Community!    I'm sorry if you are having trouble when trying to activate your automatic payment. Please note that once an automatic payment is deactivated in PayPal, it cannot be reactivated. You need to set the subscription up again from the seller's website and select PayPal as a payment method. This way it will show up as a new active subscription in your PayPal account.    I hope this information helps. Regards. María.  ... View more

Hello, @Kflores0104!   Thank you for reaching out to us through the Community!    I'm really sorry to hear your account has been compromised. I understand you have opened a dispute and it was denied. Next time, please keep in mind that if you believe the outcome of the case is wrong, you can reach out to our Customer Care and request a second review. However, as you mentioned that your bank already took care of it, the second review won't be available this time.    Regards. María.  ... View more

Hello, @Khiwazo!   Thank you for reaching out to us through the Community!    I understand you need to confirm the card you liked to your account. When you confirm your card, you help us confirm your identity and verify that you are the cardholder of the card you have registered in your PayPal account. Please find the steps to confirm it on the following link: https://www.paypal.com/smarthelp/article/faq1565.  I can see on your profile that you live in South Africa. Please keep in mind that South African accounts can only withdraw money from their PayPal balance to a linked bank account.   I hope this information helps.  Regards,  María.  ... View more

Hello, @Kicker1416!   Thank you for your post and welcome to the Community!    If you need to send money to someone's bank account, you can use Xoom. Xoom is a PayPal service that allows you to send money to your friends and family around the world. If you need more information about this service, you can visit the following link: https://www.paypal.com/uk/smarthelp/article/faq3340.   I hope this information helps.  Regards, María.  ... View more

Hello, @kLxWn!   Thank you for your post and welcome to the Community!   I'm sorry to hear the money you received is on hold. Some payments are held to ensure that the buying and selling process is completed correctly. If you want to release the funds sooner, you can provide a tracking number, this way we can verify that the item was delivered to the correct address. If you don't take action, the funds will be released automatically after 21 days. Click here to find more information about payment holds.   I hope this information helps.  Regards,  María.    ... View more

Hello, @Jecsiaboc!   Thank you for reaching out to us through the Community.   I'm sorry to hear your account has been permanently limited. Generally, if there is a balance, it is held for 180 days due to chargebacks or disputes your buyer/senders may file. After 180 days, we’ll contact you to let you know how to withdraw any money that remains in your PayPal account.    I hope this information helps. Regards, María.  ... View more

Hello, @aouaj04!   Thank you for your post and welcome to the Community!    I'm sorry to hear you have been having difficulties with your payment using the service 'Pay in 3'. From what you have described, it seems you have a pending authorisation on your account. When making a purchase with PayPal Pay in 3, we will place a pre-authorisation hold on your chosen card for an amount equal to the initial payment or one third of your total purchase amount.  This will show as a pending authorisation in your PayPal account activity and also in the bank account of the card linked to your PayPal account.  Once you complete your purchase with PayPal Pay in 3 and the merchant ships your goods, the pending authorisation will be removed and the initial payment will be withdrawn from your card.  If you do not complete your PayPal Pay in 3 transaction, the pending authorisation will be automatically voided by PayPal within 24 hours of the pre-authorisation hold.   I hope this information helps. Regards, María.  ... View more

Hello, @hugorilla!   Thank you for reaching out to us through the Community!   I'm sorry to hear you are unable to link your card to your PayPal account. I recommend you to try again using a different browser or clear cache and cookies. If after trying these alternatives you are still unable to link your card, the best to do is to give our Customer Care a call and the agents will help you. If you click here you will find the contact page.   I hope this information helps.  Regards.  María.  ... View more

Hello, @skydoo!   Thank you for reaching out to us and welcome to the Community!   I'm sorry to hear you are unable to make the payment. If you are getting the error message you mentioned, the best to do is to reach out to the seller and ask them for instructions to make the payment through their website.    Regards. María.  ... View more

Hello, @TriumphTwin!   Thank you for reaching out to us through the Community!    I understand your concern. However, the 2FA process is completely safe. If you would like to use a different alternative, please keep in mind that there are two ways to set up 2-step verification. You can also use an authenticator app (like Google Authenticator and Microsoft Authenticator). Please click here to find more information about this and the steps to set it up.    Regards. María.    ... View more