PayPal Community

PayPal_MariaI · ‎Jun-09-2022

Hello, @Adrieltr! Thank you for reaching out to us through the Community! I'm sorry to hear you have been having difficulties uploading documents. It is a technical issue and we are working on it to resolve it as soon as possible. Please reach out to our Customer Care and they will provide you with instructions to upload the documents. Apologies for the inconvenience. Regards, María.

PayPal_MariaI · ‎Jun-03-2022

Hello, @temp20220601a1! Thank you for your post and welcome to the Community! I'm sorry to hear you got charged more than the amount you should have paid. Please keep in mind you can file a dispute within 180 days of purchase. You will be able to contact the seller and request a refund through PayPal. If you click on this link, you can find more information about disputes and PayPal Buyer Protection: https://bit.ly/3mdqyyc. I hope this helps. María.

PayPal_MariaI · ‎Jun-03-2022

Hello, @migueshlukt! Thank you for your response. I'm sorry to hear you are unable to find the 'Call us' option. Please follow these steps: go to the 'Help and Contact' section at the bottom and click on ‘Contact’. Next, click on 'Password and account access', 'Login Problems’ and then you will see the 'Call us' option. Here you will find the phone number. I hope it helps. María.

PayPal_MariaI · ‎Jun-03-2022

Hello, @atticaudio! Thank you for your post and welcome to the Community! I'm sorry to hear you are having difficulties uploading your document. Unfortunately, it won't be possible to resolve it via email, since the mailbox is not monitored. The best to do in this case is to give our Customer Care a call. If you cannot call us, you can contact us through the Chat option on our website or reach out to us through Twitter or Facebook. I hope this information helps. Regards! María.

PayPal_MariaI · ‎May-24-2022

Hello, @fmtwo! Thank you for reaching out to us through the Community! I am really sorry to hear that your dispute was denied. However, if you don't receive an item, the correct reason code you need to select is 'Item not received'. If you didn't see this option when you filed the dispute, it is very likely that you sent the payment using the 'Friends and family' option. Please note that personal transactions aren't covered by PayPal Buyer Protection. I hope this information helps. Regards, María.

PayPal_MariaI · ‎May-24-2022

Hello, @Efadakadafra! Thank you for your post and welcome to the Community! If for any reason you get your ticket refunded but your card is cancelled, the fund will go directly to the bank account related to the card. If the system is not able to transfer the money to your bank, it will stay in your PayPal balance. In order to avoid any unwanted situation, I recommend you to wait until you are sure you won't need to receive a refund to cancel the card. I hope this information helps. Regards, María.

PayPal_MariaI · ‎May-24-2022

Hello, @Africa74! Thank you for your post and welcome to the Community! Regarding your question, yes. PayPal does send an email confirmation when a payment status is 'Pending'. If you are ever in doubt as to whether a message is a legitimate PayPal message or not, you can just log in to your account and check your account Activity. I hope this information helps. Regards, María.

PayPal_MariaI · ‎May-24-2022

Hello, @Temp20220526d! Thank you for your post and welcome to the Community! I'm really sorry to hear you are unable to send money to your friend. If you are getting a message telling you to go to the Resolution Center, it means there might be some outstanding steps you need to complete in order to resolve the limitation. Please log in to your account from a browser (not from the mobile app), go to your Resolution Center and complete all the required steps. Once you complete everything, your case will be reviewed and you will receive an email once it is resolved. I hope this information helps. Regards, María.

PayPal_MariaI · ‎May-20-2022

Hello, @Daniel_L1! Thank you for your post and welcome to the Community! I am sorry to hear that you do not have access to your account. However, you need understand that in order to help you, we need to ask you some questions to verify your identity. If you are unable to provide the requested information, we will not be able to validate the call and help you regain access to your account. In this case, it is best to create a new account. I hope this information helps. Regards, María.

PayPal_MariaI · ‎May-20-2022

Hello, @pony27! Thank you for your post and welcome to the Community! I'm sorry to hear you are unable to provide documents through your Resolution Center. From what you describe, it is possible that there is an error in your case. I recommend that you contact us by phone so that we can help you. I hope this information helps. Regards, María.

PayPal Community

Re: Can't upload photo ID

Re: I got charged more than the amount that appear...

Re: change of postal address / modification change...

Re: Can't upload pic for identity check

Re: item not received

Re: Refunded on cancelled credit card

Re: Does PayPal send confirmation emails to confir...

Re: Why can't I send money to a friend? (support n...

Re: Accessing an account with an old phone number

Re: Can't resend documents for verification to lif...