Can't resend documents for verification to lift limitations.

pony27
New Community Member

I have a notification "Provide the info we need to verify your identity and lift limitations.", and when I click "See details" I get redirected to a page thanking me for providing my info. I have provided my info before, and I go an e-mail that they were rejected, but now I can't resend the documents because of this.

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1 REPLY 1

PayPal_MariaI
Moderator
Moderator

Hello, @pony27!

 

Thank you for your post and welcome to the Community! 

 

I'm sorry to hear you are unable to provide documents through your Resolution Center. From what you describe, it is possible that there is an error in your case. I recommend that you contact us by phone so that we can help you. 

 

I hope this information helps.

 

Regards, 

María. 

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