PayPal Community

Hello, @krasnerjudy!   Thank you for your post and welcome to the Community!    I'm sorry if you are having trouble when trying to activate your automatic payment. Please note that once an automatic payment is deactivated in PayPal, it cannot be reactivated. You need to set the subscription up again from the seller's website and select PayPal as a payment method. This way it will show up as a new active subscription in your PayPal account.    I hope this information helps. Regards. María.  ... View more

Hello, @Kflores0104!   Thank you for reaching out to us through the Community!    I'm really sorry to hear your account has been compromised. I understand you have opened a dispute and it was denied. Next time, please keep in mind that if you believe the outcome of the case is wrong, you can reach out to our Customer Care and request a second review. However, as you mentioned that your bank already took care of it, the second review won't be available this time.    Regards. María.  ... View more

Hello, @Khiwazo!   Thank you for reaching out to us through the Community!    I understand you need to confirm the card you liked to your account. When you confirm your card, you help us confirm your identity and verify that you are the cardholder of the card you have registered in your PayPal account. Please find the steps to confirm it on the following link: https://www.paypal.com/smarthelp/article/faq1565.  I can see on your profile that you live in South Africa. Please keep in mind that South African accounts can only withdraw money from their PayPal balance to a linked bank account.   I hope this information helps.  Regards,  María.  ... View more

Hello, @Kicker1416!   Thank you for your post and welcome to the Community!    If you need to send money to someone's bank account, you can use Xoom. Xoom is a PayPal service that allows you to send money to your friends and family around the world. If you need more information about this service, you can visit the following link: https://www.paypal.com/uk/smarthelp/article/faq3340.   I hope this information helps.  Regards, María.  ... View more

Hello, @kLxWn!   Thank you for your post and welcome to the Community!   I'm sorry to hear the money you received is on hold. Some payments are held to ensure that the buying and selling process is completed correctly. If you want to release the funds sooner, you can provide a tracking number, this way we can verify that the item was delivered to the correct address. If you don't take action, the funds will be released automatically after 21 days. Click here to find more information about payment holds.   I hope this information helps.  Regards,  María.    ... View more

Hello, @Jecsiaboc!   Thank you for reaching out to us through the Community.   I'm sorry to hear your account has been permanently limited. Generally, if there is a balance, it is held for 180 days due to chargebacks or disputes your buyer/senders may file. After 180 days, we’ll contact you to let you know how to withdraw any money that remains in your PayPal account.    I hope this information helps. Regards, María.  ... View more

Hello, @aouaj04!   Thank you for your post and welcome to the Community!    I'm sorry to hear you have been having difficulties with your payment using the service 'Pay in 3'. From what you have described, it seems you have a pending authorisation on your account. When making a purchase with PayPal Pay in 3, we will place a pre-authorisation hold on your chosen card for an amount equal to the initial payment or one third of your total purchase amount.  This will show as a pending authorisation in your PayPal account activity and also in the bank account of the card linked to your PayPal account.  Once you complete your purchase with PayPal Pay in 3 and the merchant ships your goods, the pending authorisation will be removed and the initial payment will be withdrawn from your card.  If you do not complete your PayPal Pay in 3 transaction, the pending authorisation will be automatically voided by PayPal within 24 hours of the pre-authorisation hold.   I hope this information helps. Regards, María.  ... View more

Hello, @hugorilla!   Thank you for reaching out to us through the Community!   I'm sorry to hear you are unable to link your card to your PayPal account. I recommend you to try again using a different browser or clear cache and cookies. If after trying these alternatives you are still unable to link your card, the best to do is to give our Customer Care a call and the agents will help you. If you click here you will find the contact page.   I hope this information helps.  Regards.  María.  ... View more

Hello, @skydoo!   Thank you for reaching out to us and welcome to the Community!   I'm sorry to hear you are unable to make the payment. If you are getting the error message you mentioned, the best to do is to reach out to the seller and ask them for instructions to make the payment through their website.    Regards. María.  ... View more

Hello, @TriumphTwin!   Thank you for reaching out to us through the Community!    I understand your concern. However, the 2FA process is completely safe. If you would like to use a different alternative, please keep in mind that there are two ways to set up 2-step verification. You can also use an authenticator app (like Google Authenticator and Microsoft Authenticator). Please click here to find more information about this and the steps to set it up.    Regards. María.    ... View more