PayPal Community

PayPal_MariaI · ‎Aug-13-2021

Hello, @Nlmeece! Thank you for reaching out to us through the Community! I'm sorry to hear your case has been denied. The fraud department always thoroughly reviews all cases, but if you wish, you can give our Customer Care a call and ask for a second review. I can't guarantee that it will be accepted, but you can give it a try. If you click on the following link, you will find PayPal contact page: https://www.paypal.com/smarthelp/contact-us. I hope this information helps. 🙂 Regards María.

PayPal_MariaI · ‎Jul-14-2021

Hello, @Leomaner123! Thank you for reaching out to us through the Community! I'm sorry to hear you haven't received the refund yet. Keep in mind that refunds always go back to the funding source that was used to make the original payment. If you have paid by card or bank account, please note that it can take up to 10 working days (sometimes a little longer) for the refund to be reflected on your statement, as it depends on the processing times of the bank/card issuer. I hope this information helps. Have a nice day! María.

PayPal_MariaI · ‎Jul-14-2021

Hello, @bongsy! Thank you for reaching out to us through the Community! I'm sorry to hear you are having difficulties while trying to transfer funds to your bank account. There isn't a minimum amount, you should be able to withdraw the money even if it is a small amount. Make sure your account is all set up by checking on your Resolution Center. If you don't have any outstanding limitations, you can try and withdraw funds from a different browser or clear cookies and cache from the history. I hope this information helps. Have a good day! María.

PayPal_MariaI · ‎Jul-14-2021

Hello, @LazaBogdan! Thank you for reaching out to us through the Community! If you click on the following link, you can find the correct URL for the Letter of Authorization form for Romania: https://www.paypalobjects.com/digitalassets/c/compliance/eu/ro/en/loa.pdf. I hope this helps. Have a nice day! María.

PayPal_MariaI · ‎Jul-09-2021

Hello, odonnc1! Thank you for reaching out to us through the Community! You can send money to someone else's bank account by using Xoom. Xoom is a PayPal service that allows you to send money to your friends and family to their bank accounts. I hope this information helps. Have a nice day! María.

PayPal_MariaI · ‎Jul-09-2021

Hello, Lindiwemk! Thank you for reaching out to us through the Community! Do you mean if you can withdraw money from your PayPal account to the card linked to your account? You can transfer money to any eligible Visa and Mastercard debit card. Eligible cards that support this transfer will be shown to you in the "Instant" section on your money transfer page. The money will be moved to the bank account associated with the card selected during the transfer. There is a fee to withdraw money using your eligible debit card. Additional currency conversion rates may apply when transferring from a non-domestic currency. I hope this information helps. María.

PayPal_MariaI · ‎Jul-09-2021

Hello, Melizabeth1! Thank you for reaching out to us through the Community! If you aren't receiving payments, it could mean that the money is supposed to go to the account registered with the email address that isn't confirmed. To be able to receive payments, you must confirm your email address. Here you can find the steps to confirm your email address: https://www.paypal.com/smarthelp/article/faq1485. I hope this information helps. Have a nice day! María.

PayPal_MariaI · ‎Jun-30-2021

Hello, @mightyimp1! Thank you for reaching out to us through the Community! I'm sorry to hear you are having difficulties while making the payment. You can try again using a different browser. If it doesn't work, try to delete and re-add your bank account to the PayPal account. If after these alternatives you are still unable to make the payment, it could mean you can't use that bank account to do this particular purchase, unfortunately. I hope this helps. Have a nice day! María.

PayPal_MariaI · ‎Jun-30-2021

Hello, @Clare1984! Thank you for reaching out to us through the Community! If you mean the 180 days funds hold, it includes weekends as well. Once 180 days passed, you can contact our Customer Care and you will receive instructions in order to withdraw your funds. I hope this answers your question. Have a nice day! María.

PayPal_MariaI · ‎Jun-17-2021

Hello, @ayoubyb! Thank you for reaching out to us through the Community! I'm sorry to hear that your money vanished. I advise you to check the activity of your account. If you have an unauthorised transaction, you can open a case and our specialists will review it. If you click on this link you will find all the information about unauthorised activity and the steps to follow: https://www.paypal.com/smarthelp/article/faq1988. If you don't have any unauthorised transactions, the best to do is to give our Customer Care a call. Here is the contact page: https://www.paypal.com/smarthelp/contact-us. Have a nice day! María.

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