PayPal_JonK

Hello @krieger67,   Welcome to our Community Forums! We're sorry to hear you've been running into some longer than normal time-frames to receive that direct deposit. We were tracking a known issue regarding this issue, but it should be solved by now. If you're still waiting for your deposit to be received, please reach out to our Customer Support for further assistance.    You can reach Customer Support by clicking Contact and then Call Us at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Best wishes!    - Jon K ... View more

Hello @trace16,    Welcome to our Community Forums! I'm sorry to hear your identity has been recently stolen, I can imagine how scary that must have been. We may have some options for that should work for you. We do allow transfers to debit cards, but they must be a Visa card attached to a physical bank. We don't normally allow transfers to a prepaid debit card. If you're trying to receive funds into your PayPal account and use those funds on a debit card, I recommend looking into our PayPal Cash Card. Here's a Help Center article that details the benefits and how to apply for one: What is the PayPal Cash Card?   Best wishes!     - Jon K ... View more

Hello @Brad64,   Thank you for visiting our Community Forums! I'm sorry to hear a recent transaction didn't quite go as planned. Our Customer Support teams can help you open that dispute. You can reach Customer Support by clicking Contact and then Call Us at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Best Wishes,    - Jon K ... View more

Hello @wenggayyyyy-,   Welcome to our Community Forums! If you've already received the email stating that the accounts are linked successfully, I would recommend checking with GCash to make sure everything is setup to begin withdrawing funds. You can find a little more information at the bottom of this page on how to link your accounts and withdraw funds.    I hope that helps!    - Jon K ... View more

Hello @Amanthakurhcl,    Welcome to our Community Forums! I'm sorry to hear a recent withdrawal didn't go as expected. If you've reached out to your bank and they still don't see the withdrawal, please reach out to our Customer Support to initiate a trace.    You can reach Customer Support by clicking Contact and then Call Us at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Best Wishes,    - Jon K ... View more

Hello @TZVIKA23,   Welcome to our Community Forum! I'm sorry to hear this case has been such an ordeal. I understand how concerning these types of situations can be. Normally from here, PayPal will request certain documentation from the seller. Based on that documentation received, PayPal may side in the seller's favor. However, since there's still a possibility the case may be decided in your favor, I normally just recommend awaiting PayPal's judgement on the claim and reach out to our Customer Support with any questions or concerns at that time.    Thank you for your time and best wishes with your claim,    - Jon K ... View more

Hello @Williamturn,   Thanks for visiting our Community Forums! I'm sorry to hear a recent transaction didn't go as you had expected. Unfortunately PayPal is unable to open the relevant dispute you'd need on a Friends & Family transaction. If you paid with a bank or debit / credit card, I would recommend reaching out to your funding source to see what options they would have for you.    Good luck,    - Jon K ... View more

Hello @cassonsue,    Thanks for visiting our Community Forums! I'm sorry to hear you've been running into some issues receiving funds into your account. Normally payments come directly into your account if your email address is confirmed. Here's a Help Center article on How to Confirm your Email address.    Also, you may want to check if the emails you've received are actually from PayPal. Here's another article on How to spot fraudulent emails. If it turns out those emails are not from PayPal, please forward them to spoof@paypal.com.    Best wishes!    - Jon K ... View more

Hello @GMANGM,   Welcome to our Community Forums! I'm sorry to hear you're having some issues with the Activity view. If you need to download your history for a more detailed view, here's a Help Center article on how to do so: How do I download my transaction history or activity?   Let us know if there may be something specific you're looking for. Thanks!    - Jon K ... View more

Hello @frankojj,   Welcome to our Community Forums! I'm sorry to hear you're running into some issues adding your card. Normally, when you receive this error, your card is either linked to an older account or possibly a family member's account. I recommend checking with anyone who may have access to your card first to see if they have possibly added it to their account.   If after you ask around your household and your card is not on their account, I'd recommend contacting your card company to request a new card - just to be safe. You don't want your information to be added to someone else's account. As a card can only be on one account at a time, until that card is removed from the old account, you will not be able to add it to this account.   Thanks!    - Jon K ... View more

Hello @David_Griffiths,   Welcome to our Community Forums! There may be a few different things going on here. While it may sound like a spoof / phishing attempt, we do require a confirmed email address to receive money into your PayPal account. If your email address is not confirmed - or not registered with PayPal - and a payment is sent to your account, a notification will be sent asking you to confirm your email.    To answer your question about if they can see the email address it's being sent to, the sender may be able to see the email address a payment was sent to in their Activity on their PayPal account. That's fine, as it takes more than just an email address to compromise an account and giving someone the email address to your PayPal account is one of the main ways for someone to send you money.   However! It's good to be vigilant in this situations, as it's possible this may still be a phishing attempt. Here's how you can tell.    First, here's a Help Center article on How to spot fake, fraudulent, spoof, or phishing emails.   Second, here's how you can Confirm your email outside of any links in that email. If your email is unconfirmed, you'll see the word "Unconfirmed" next to it.    To report that email you received, just forward it over to spoof@paypal.com. The relevant teams will take it from there.    I hope that clears everything up!    - Jon K ... View more

Hello @joerock777,   Thanks for visiting our Community Forums! Unfortunately we're unable to assist with login issues via our Community Forums. Our assistance here instead more closely resembles self-guided solutions or how to find the answer you may be seeking in the tools available online.   You can reach Customer Support by clicking Contact and then Call Us at the bottom of the PayPal website.    Best Wishes,  - Jon K ... View more

Hello there @kernowlass,   Thank you for your help and time you lend assisting our customers. We truly appreciate it!   Hi there @Jackg21,   Thanks for visiting our Community Forums! Depending on how the funds were sent back to your bank, it shouldn't take longer than a business week to show on your bank's available balance. I'd recommend reaching out to your bank to see if they have any updates on the missing funds there.   If your bank still has not found those moneys, please reach out to our Customer Support so they can start a trace. You can reach Customer Support by clicking Contact and then Call Us at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Best wishes!    - Jon K   ... View more

Hello @zavoulle, @djmaxfreeman,    Thanks for visiting our Community Forums! I'm sorry to hear a recent transaction didn't quite go as planned there. PayPal will try their best to appropriately rule cases like these based on the tracking information provided. However, we understand there may be instances where additional information is needed. I would first recommend reaching out to the shipping company to get some kind of document showing that the item was delivered to an address different than the one provided in your Transaction Details for that payment. Next, please reach out to our Customer Support so they can review the details of that case and see if opening an appeal would be available.    I would recommend reaching out to our Customer Support via Twitter and Facebook for assistance.    Best of luck with your cases!     - Jon K ... View more

Hello @nancy15031,   Welcome to our Community Forums! I agree, that does sounds suspicious. Here's some information on How to spot fake, fraudulent, spoof, or phishing emails.    I hope that helps a bit!    - Jon K ... View more

Hello @hotwrench01,    Thank you for the kind words and wonderful feedback! We love to hear this kind of experience from our users. We'll make sure your feedback is forwarded on.    Let us know if there's anything else we can help out with!   Cheers!    - Jon K ... View more

Hello @Jay13433,   Welcome to our Community Forums! That's a great question. I would recommend reviewing PayPal Credit's Terms and Conditions on their no interest promotions here: https://pages.ebay.com/paypal/credit-ezp/index.html   I hope that helps!    - Jon K ... View more

Hi there @JeckD,   Welcome to our Community Forums! In this case I'd recommend making your names match up either through PayPal or through GCash. If you would like to update your name through PayPal, you can get started here: How do I change the name on my Personal/Premier PayPal account?   Best wishes with your name change!    - Jon K ... View more

Hello @Filip18 ,   Thanks for visiting our Community Forums! In this case, I'd recommend reaching out to our Customer Support to research this a bit further.   You can reach Customer Support by clicking Contact and then Call Us at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.   Best wishes!    - Jon K ... View more

Hey there @kernowlass,    Thanks for getting the ball rolling on this one!! We appreciate all you do.     Hello @axi82,   Thanks for reaching out on our Community Forums for help. As kernowlass stated, do not close the dispute until you get a refund. If you close the dispute, it cannot be reopened. If you have any questions about our disputes and claims process, please reach out to our Customer Support directly.    You can reach Customer Support by clicking Contact and then Call Us at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Good luck with your case!    - Jon K ... View more

Hello @DevNat,   Welcome to our Community Forums! I'm sorry to hear you're running into some issues with a recent payment. In this case it sounds like the funds may have been returned to the sender's funding source. Normally those kind of refunds complete within about a business week or less.   If the sender still has not received their funds back, I'd first recommend reaching out to their funding source to see what happened with the transaction. If there's still questions regarding the issue after that, please have the sender of the funds reach out to our Customer Support to research this a bit further.    They can reach Customer Support by clicking Contact and then Call Us at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Thanks!    - Jon K   ... View more

Hello @Rounder,   Welcome to our Community Forums! You should certainly have the option to remove the old bank and add a new bank account on file. Here are two Help Center articles to help guide you through that process:   How do I remove a bank account from my PayPal account? How do I add a U.S. bank account to my PayPal account?   Hope that helps!    - Jon K ... View more

Hello @Jaydude13,   Welcome to our Community Forums! You can view our Fee structure here. Normally a Friends & Family transaction is free unless there's a currency conversion, a cross-border fee involved or if you're the sender and used a debit / credit card to fund the transaction.    I hope that helps!    - Jon K ... View more

Hello @kstrong   Welcome to our Community Forums! I'd recommend reaching out to our Customer Support over-the-phone for this issues. They'll be able to review the error going on and possibly help remove that bank account for you.    You can reach Customer Support by clicking Contact and then Call Us at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Best Wishes,    - Jon K ... View more

Hello @Atarah_Issachar,   A routing number is a 9-digit number associated with a US bank account number. If you're looking for a routing number for your bank, I recommend reaching out to your bank / financial institution. Your PayPal account does not have a routing number.   Thanks!    - Jon K ... View more

Hello @Clawson1307,   Welcome to our Community Forums! A transfer to a bank account typically completes in 1 business day, but it may take longer depending on your bank’s clearing process. If you're still running into issues with that withdrawal, I'd recommend reaching out to our Customer Support to research this a bit further.   You can reach Customer Support by clicking Contact and then Call Us at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Best wishes,     - Jon K ... View more

Hello @m7mudosman,   Welcome to our Community Forums. Normally these kind of situations are accompanied by an email explaining how to receive the payment or why you were unable to receive the payment due to certain regulations. If you're still running into some issues receiving a payment due to certain regulations in place, I would recommend reaching out to our Customer Support.    You can reach Customer Support by clicking Contact and then Call Us at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Best Wishes,    - Jon K   ... View more

Hello @harryxo8,   Welcome to our Community Forums! Here's a Help Center article on How to spot fake, fraudulent, spoof, or phishing emails .   I hope that helps!    - Jon K ... View more

Hello @shikatar,    Welcome to our Community Forums! If you're unable to match up a transaction from your bank with your PayPal activity, I'd recommend reaching out to our Customer Support to review those transactions more in-depth. You can reach Customer Support by clicking Contact and then Call Us at the bottom of the PayPal website.   Best Wishes,    - Jon K ... View more

Hello @sachinola797,    Welcome to PayPal's Community Forums! That's a great question. This would depend on the Terms & Conditions of the coupon / promotion. Normally, refunding the transaction used with the coupon / promotion will cancel out the coupon used unless otherwise noted.    Have a great day!    - Jon K ... View more