PayPal_JonK

Hello @Meimei_Cantik,   Welcome to our Community Forums. I'm sorry to hear a recent sale isn't going as planned there. I can understand how frustrating those payment holds can be. If you need to issue a refund, the refund will process immediately as long as the funds are available to be pulled from the PayPal balance. If the funds need to be pulled from the bank, then the refund will normally take around 4-5 business days to complete.   My apologies for any inconvenience this has caused,    - Jon K ... View more

Hello @eileenC17,   I'm sorry to hear that, thank you for that update. I'd recommend reaching out to our Customer Support to see if they can start a trace on those funds. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    My apologies for any inconvenience this has caused,    - Jon K ... View more

Hello @Dylan_Mashini,   I'm sorry to hear you're running into an issue refunding that transaction. If you have your bank linked and confirmed to your account, normally there should not be a problem issuing that refund and pulling the funds from your bank with the exception of eBay transactions that have included sales tax. Refunds for eBay transactions that include a sales tax can now only be pulled from the PayPal balance.    Apologies for any inconvenience,    - Jon K     ... View more

Hello @ethank14,   Welcome to the PayPal Community! I can certainly understand how your payment being on hold can be a frustrating situation. Here's a Help Center article that dives into the topic and helps you get that payment released earlier: Why is my payment on hold or unavailable?   If the issue you're running into isn't related to a payment hold but with the verification of certain pieces of information, I'd recommend reviewing this article: PayPal’s Customer Identification Program (CIP)   If you're still running into issues after that, please reach out to Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Best wishes!    - Jon K ... View more

Hello @Crimeboss,   Welcome to the PayPal Community Forums! Thanks for reaching out. I'm sorry to hear you're running into some issues with your preferred payment method being used with some vendors. Is it possible some of these vendors are charging their transactions as Billing Agreements or Subscriptions? Changing your preferred payment method on your PayPal account will not affect the payment method you selected for your billing agreements, subscriptions, or recurring payments.   Here's a Help Center article that dives into this topic a bit more in-depth: What is my preferred payment method and how can I change it?   My apologies for any inconvenience this has caused.    - Jon K ... View more

Hello @DMehdi,    Welcome to the PayPal Community! I'm sorry to hear you haven't received that bank transfer yet. I can understand how concerning that is. Normally bank transfers in Canada can take up to 7-10 business days at the max. If you still haven't received that deposit by now, I'd recommend first reaching out to your bank to make sure everything is OK there and there's not a hold up on there end. If everything is clear there, you can reach our Customer Support by clicking Contact  at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Apologies for any inconvenience this may cause,    - Jon K ... View more

Hello @Scamfield,   I'm sorry to hear you haven't received those 2 small deposits. Normally they're sent within 2-3 days of the bank being added. If you still haven't received them by now, I'd recommend reaching out to our Customer Support to see if they can be resent.    You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Best wishes!    - Jon K ... View more

Hello @thx9527,   Welcome to the PayPal Community. Those are some great questions. I'll address them in the order they were asked.   Is this normal that they got deducted because they are really angry about this?  (I don't know Paypal will deduct their money.) Depending on the dispute type, PayPal will most likely place the funds on hold on the merchant's side while we are deciding the case. Completely normal.  The seller tells me if I do not resolve the dispute right now, I will not get the refund. Is this true? No. The seller cannot predict the outcome of a case. Even PayPal cannot predict the outcome of a case until all facts and figures are reviewed. Here's a link to a Help Center article that covers the Dispute and Claim process. Will the dispute disappear automatically after they refund me? Disappear? No. However, it will normally close out. You should still be able to see the case details depending on how the case is closed. If you ever need to review the case details for whatever reason and they are not available on your end, our Customer Support will be happy to review them with you.  They said if I dispute successfully, I will not get a full refund from Paypal (Maybe Paypal charge some fee for this?) but if I resolve the dispute and wait for them to refund, I will get a full refund from them. Is this true? Short answer, no - if we decide the case in your favor, you will receive a full refund. We may ask you to ship the item back if necessary (normally only in cases where the item is received not as described). If we ask you to ship back the item, the cost of shipping does fall on you, the buyer. However, we do offer a bit of assistance there as well through our Return Shipping on Us program.  All-in-all, if you open a dispute, we normally ask you to escalate it to a claim. And do not close it until PayPal makes a decision on the claim.   If you have any other questions about your specific case, our Customer Support is there for you. I normally recommend reaching out to them via Social Media. They're available through Twitter direct message or Facebook instant message.    Best wishes for you dispute,    - Jon K ... View more

Hello @deluge1207,   Welcome to our Community Forum! I'm sorry to hear a promotion didn't apply towards your PayPal purchase. Normally these kind of concerns are best handled by our Customer Support as they can dive into the issue a bit deeper than we can here.   You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Thank you for your time and my apologies for any inconvenience this may have caused.    - Jon K ... View more

Hello @wrightarleen283,   I'm not 100% familiar with the capabilities of Direct Express, however here's a PayPal Help Center article that has all the PayPal approved ways on how to add money into your PayPal account: How do I add money to my PayPal account?   I hope that helps!    - Jon K   ... View more

Hello @Plattensee,   Welcome to the PayPal Community. You can certainly reopen that case and have it changed over to an Item not as Described case. You may have to have our Customer Support assist with that as that option will most likely not exist on your end.    I'd recommend reaching out to our Customer Support via Social Media. They're available through Twitter direct message or Facebook instant message.    Good luck with your case!    - Jon K ... View more

Hello @Daniel3571,   Welcome to the PayPal Community! I'm sorry to hear you've been running into some issues with a recent transaction and our over the phone support. I might recommend reaching out to our Customer Support via Social Media for assistance. They're available through Twitter direct message or Facebook instant message.    Thank you for your feedback. My apologies for the inconvenience, and good luck with your transaction!    - Jon K ... View more

Hello @Olazai,   Welcome to the PayPal Community. Unfortunately we're not able to relay the specifics as to why that payment may be declined. There may also be a few different reasons as to why that payment may have been declined. Here's a Help Center article that may be able to help out a bit there: Why won't my payment go through?   You may find it beneficial to reach out to our Customer Support for further assistance. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Good luck!    - Jon K ... View more

Hello @Ahmad19999,   Welcome to the PayPal Community! There may be a few different reasons as to why that payment may be pending, most common is that it may be Unclaimed. If the payment is Unclaimed, you may see a Cancel button next to the transaction. Here's a Help Center article that dives into this topic a bit deeper: Why was my PayPal payment denied, refunded, or unclaimed?   Hope that helps!    - Jon K ... View more

Hello @Kevfrazz1,   I'm sorry to hear you're running into some issues making a payment. I can understand how concerning that can be. I think this Help Center article may be able to assist a bit further here: Why was my payment declined? Troubleshooting tips   If you're still running into issues making that payment, You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Apologies for the inconvenience!    - Jon K ... View more

Hello @Rennagade,   Welcome to the PayPal Community! Unfortunately there's not really a guaranteed way of stopping our Security System from blocking a payment if it sees a need to stop it. However, if you do run into a decline like that, I recommend reaching out to our Customer Support to see if there are any options available to assist with any kind of verification that may be needed.    You can reach Customer Support by clicking Contact at the bottom of the PayPal website.    Apologies for any inconvenience this may cause!    - Jon K ... View more

Hello @Urzum, @jlgwalt64,   Welcome to the PayPal Community! There may be a few different reasons as to why you may be seeing this error. I would recommend reaching directly out to our Customer Support for further verification on why PayPal Credit is not showing up as an available funding source.    You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Apologies for any inconvenience this causes!    - Jon K ... View more

Hello @Mark0284,   Welcome to the PayPal Community. I'm sorry to hear you're running into some issues with a PayPal Here reader. I'd recommend reaching out to our Customer Support for further assistance. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Apologies for the inconvenience!    - Jon K ... View more

Hello @shelpola0805,   Great question! Here's a Help Center article that should be able to help out there: How do I transfer money between currencies in my PayPal account?   Have a great day!    - Jon K ... View more

Hello @Spagoron,   Welcome to the PayPal Community. I'm sorry to hear you're running into some issues transferring funds out of your account. That error can appear for a few different reasons. I normally recommend first clearing your cache and cookies or trying another browser / trusted device to make sure it's not a device error first. If the issue continues after that, I'd recommend reaching out to our Customer Support for further assistance.   You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Best Wishes,    - Jon K   ... View more

Hello @Heyrenee,   Welcome to the PayPal Community! Normally once you make a payment you're unable to cancel it. However, if the payment is unclaimed you may see a "Cancel" button in the transaction details. Here's a Help Center article that explains this a bit further: Can I cancel a PayPal payment?   Have a great day!    - Jon K ... View more

Hello @regrub44,   Welcome to the PayPal Community! You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Best Wishes,    - Jon K   ... View more

Hello @Lilit_NM,   Welcome to the PayPal Community! If the item you're purchasing is listed in USD, but your card is listed as GBP, you'll experience a currency conversion. However, you'll have the option to choose whether you want it to be converted on PayPal's end or on your card issuer's end.    Here's a Help Center article that dives into this a bit deeper: How do I send a payment in another currency?   Hope that helps!    - Jon K ... View more

Hello @Gavdav   Welcome to the PayPal Community. I'm sorry to hear you're running into an issue responding to that message. Normally that issue is related to some kind of block on your mobile phone provider's side. I would recommend reaching out to them first to see what issues may be present.    If they are unable to assist further, I'd recommend reaching out to our Customer Support to see what kind of verification needs to be completed. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Good luck!    - Jon K ... View more

Hello @Yugant,   Welcome to our Community Forums. I'm sorry to hear you're running into some issues making a payment / purchase through PayPal. You may run into this error for a few different reasons. Here's a Help Center article that covers a few of them: Why can’t I make or send a PayPal payment?   If you're still seeing issues making that payment, I'd recommend reaching out to our Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Best Wishes,    - Jon K ... View more

Hi @fishinforchange,   Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a recent dispute. You should see the option to cancel the dispute in the Case Details in the Resolution Center. If you don't see that option to close that dispute, I'd recommend reaching out to our Customer Support for assistance.   You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Have a great one!    - Jon K ... View more

Hello @Spiritearth,   Welcome to the PayPal Community! I'm sorry to hear a recent sale didn't go as planned. I can certainly understand how concerning of a situation this has been.    Normally when our review teams are investigating Item Not Received disputes, they are looking for confirmation that the item was delivered (there may be additional requirements needed if the payment was over $750). In regard to the shipping address confusion, we would only validate the first shipping address that was provided to you in the Transaction Details.    If you are able to provide shipping / tracking information showing the item you sold was shipped to the address provided to you in the Transaction Details, you should be covered by Seller Protection (again, depending on the cost of purchase). If you were able to provide the requested tracking / shipping info, I would recommend reaching back out to our Customer Support to appeal the outcome of the case.    You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Good luck with your case,    - Jon K   ... View more

Hello @Eneagjoci,    Welcome to the PayPal Community! I'm sorry to hear you're running into some issues receiving funds into your account. I can understand how concerning that can be. To receive money, normally you only need a confirmed email address. Is it possible your email wasn't confirmed and the payment remained unclaimed for more than 30 days? If so, I just recommend confirming your email address and having that payment sent again.   That should do the trick!    - Jon K ... View more

Hello @luna141827,   Welcome to the PayPal Community! I'm sorry to hear you've been running into some issues sending funds using your PayPal balance. I can understand how concerning that can be. I was able to find this Help Center article that might lend a hand here: Why can’t I make or send a payment?   If the issue continues after reviewing and trying the steps in that article, I'd recommend reaching out to our Customer Support for further assistance. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Best Wishes,    - Jon K   ... View more

Hello @vahag999988,   Welcome to the PayPal Community! I'm sorry to hear you've been running into some issues getting into your account. I can certainly understand how concerning that can be. In this case I'd recommend reaching out to our Customer Support over the phone. They'll be able to help get you logged in and assist with any verification requirements.   Good luck!    - Jon K ... View more