PayPal_JonK

Hello @Zac-19,   I'm sorry to hear you've run into some unrecognized activity on your account. If you need to report any unauthorized activity through your PayPal account, you can do so through our Resolution Center. Here's a great Help Center article that can guide you through that process: How do I report an unauthorized transaction or account activity?   If you do not see the transaction in your PayPal history, we recommend contacting your funding source to see what options you have to report that transaction.   Best wishes,    - Jon K   ... View more

Hello @GreatWall,   Welcome to the PayPal Community! I'm sorry to hear you're running into some issues adding funds to your account. Here's a wonderful Help Center article you may find useful:   How do I add money to my PayPal account?   I hope that helps!    - Jon K ... View more

Hello @Indra_reddy,   Welcome to our Community! I'm sorry to hear you're running into some issues adding your bank to your PayPal account. I'd recommend reviewing the follow Help Center articles for a bit more info:  Why can't I link a bank account to my PayPal account? How do I confirm my bank account?   I hope that helps,    - Jon K ... View more

Hello @ursuarsenie,   Welcome to the Community Forum! Are you looking to cancel a preapproved payment or subscription to a service? If so, here's a great Help Center article you may find useful:  What is an automatic payment and how do I update it?   I hope that helps!    - Jon K ... View more

Hello @Salma_Akhter,   Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a recent limitation. Here's a Help Center article you may find useful: I've completed the steps to remove my limitation. Why is my account still limited?   I hope that helps! Good luck with that limitation,    - Jon K     ... View more

Hello @Spiggy6465,   Welcome to the PayPal Community Forum! Sorry to hear you're running into some issues updating your address. I'd recommend trying to clear your browsing history and cookies just to make sure it's not an error with your browser. Trying another browser completely is potentially helpful as well. If you're still running into issues after that, I'd recommend reaching out to our Customer Support teams by clicking Contact at the bottom of any PayPal page for further assistance.   I hope that helps!    - Jon K ... View more

Hello @DBS3,   Welcome to the PayPal Community! I'm not able to provide information on applications on your phone, however if you feel the email you've received may not be from PayPal, I'd recommend reviewing the following Help Center article: How to spot fake, fraudulent, spoof, or phishing emails. I hope that clears up some confusion!    - Jon K   ... View more

Hey @sharpiemarker,  Thanks for getting the ball rolling on this one!! We appreciate all the expertise you lend to our users.   Hello @Haniandrob, I'm sorry to hear you're still running into some issues downloading that activity. Have you tried clearing your browsers history and cookies? Or potentially using another browser entirely? If that still doesn't work, I might recommend reaching out to our Customer Support by clicking Contact at the bottom of any PayPal page for further assistance.    Good luck!    - Jon K ... View more

Hello @Aussiemarty,   Welcome to our Community Forums! I'm sorry to hear you're running into some issues cancelling an automatic payment. Have you followed the steps in the following Help Center article: How do I cancel an automatic payment I have with a merchant?   If you have and you're still running into issues cancelling that automatic payment, you may first want to reach out to the merchant to see if the ability to cancel it is on their end. If not, I'd recommend reaching out to our Customer Support by clicking Contact at the bottom of any PayPal page for further assistance.   Good luck!    - Jon K ... View more

Hello @hellohellohehe3,   Welcome to our Help Forums! It sounds like you're running into some issues uploading some verification documents, is that right? If so, you may have the opportunity to upload a new photo in the Resolution Center. If you run into issues uploading a new image, I'd recommend reaching out to our Customer Support by clicking Contact at the bottom of any PayPal page to see what options they may have.   Best wishes!    - Jon K ... View more

Hello @FloraAlcordo,   Welcome to PayPal's Community Forum! I'm sorry to hear you're running into issues linking your card. Here's a few Help Center articles you may find useful: I am getting an error when I try to link my credit or debit card. Why? Cash In via PayPal   I hope that helps!    - Jon K       ... View more

Hello @FPBY,   Welcome to the PayPal Community Forums! That's a great question. No, PayPal would never ask you to purchase a Google Play card to receive payment through our services. Here's a Help Center article you may find useful:   What are common scams and how do I spot them?   Good luck on your future sales!    - Jon K ... View more

Hello @ChelsaeLynne,   Welcome to the PayPal Community Forums! From what you've described, this may not be a legitimate sale. As long as you have confirmed your email address, the payment will show up in your Activity even if its on hold. Here are a few Help Center articles you may find useful: How do I receive money through PayPal? What are common scams and how do I spot them? How can I release my payment(s) on hold?   I hope that helps. Good luck with your future sales!    - Jon K ... View more

Hello @Rafael1965,   I'm sorry to hear you've run into some unrecognized activity on your account. If you need to report any unauthorized activity through your PayPal account, you can do so through our Resolution Center. Here's a great Help Center article that can guide you through that process: How do I report an unauthorized transaction or account activity?   Best wishes,    - Jon K   ... View more

Hello @djcarnes1,   I'm sorry to hear you're running into some issues linking a funding source. I'd recommend reviewing the following Help Center articles for further assistance:  Why can't I link a bank account to my PayPal account? How do I link a debit or credit card to my PayPal account?   I hope that helps!    - Jon K ... View more

Hello @FakedDragon,   I'm sorry to hear you're running into some issues using our services. Is your account currently limited? If so, I'd recommend trying to resolve the steps in the Resolution Center. If you're unable to complete the steps listed in the Resolution Center, I'd recommend reaching out to our Customer Support teams by clicking Contact at the bottom of any PayPal page to see what options may be available.    Best Wishes!    - Jon K ... View more

Hello @halil5,   I'm sorry to hear you're running into some issues adding your bank. Here's a great Help Center article you may find useful:  Why can't I add a bank account to my PayPal account?   I hope that helps!    - Jon K ... View more

Hello @Temp20210424f,    Thanks for joining PayPal's Community Forums. I'm sorry to hear you're running into a recent limitation on your account.  We are committed to ensuring PayPal remains a safer place for all customers to transact. In line with the federal regulatory requirements, we may ask you to confirm your personal information or your business entity before we can offer you certain products and services. If our Resolution Center is asking for certain documentation, that documentation would need to be provided first before a limitation would be able to be lifted.    My apologies for any inconvenience this has caused,    - Jon K ... View more

Hello @dori94,   Welcome to the PayPal Community! What you've described doesn't sound like a legitimate sale. PayPal would never ask you to send money to receive money, and even if the payment was on a hold, you would still see the entry in your PayPal account. Here's a great Help Center article on Some Common Scams and How to Spot Them.    I hope that helps!    - Jon K ... View more

Hello @pmazzuchelli,    Welcome to the Community Forums! I'm sorry to hear you're running into some issues with a recent dispute. Normally, when PayPal is investigating an Item Not Received dispute, it is correct that our teams will look for proof the item was delivered based on the shipping company's tracking information and the transaction's details - which is normally the city, state, and postal code.    However, if you reach out to the shipping company, they should be able to provide some kind of documentation stating the package was not delivered to your address. They may not be able to confirm specifically which address it was delivered to, but that's fine, it's just important to confirm it was delivered to the address on the transaction's details.    Once you have that documentation, I recommend reaching back out to PayPal's Customer Support by clicking Contact at the bottom of any PayPal page to see what options there may be for an appeal.   Best wishes,    - Jon K ... View more

Hello @ajada,   I'm sorry to hear you're running into some issues with a recent transaction. If you would like to file an Unauthorized Dispute, you can find how to do so here: There is an unknown charge on my PayPal account, what should I do?   I hope that helps!    - Jon K ... View more

Hello @jtboyd123,   I'm sorry to hear you're running into some issues adding funds into your account. Normally you can fund your transactions directly from a funding source. However, here's a great Help Center article you may find useful: How do I add money to my PayPal account?   I hope that helps!    - Jon K ... View more

Hello @Kozake77,   I'm sorry to hear you've run into some issues adding a card to your account. Unfortunately, if the card was on your old account when it was closed, there is a chance it would not be able to be used on a new account in the future. My apologies for the inconvenience. If you do not have another card to use, one option may be contacting your funding source and requesting a new card number be sent out.    Best wishes!    - Jon K ... View more

Hello @CandyCB,   Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a recent purchase. If you've received an item that wasn't as originally described, I would recommend opening a dispute on the transaction. Here's a great Help Center article on Opening a Dispute.   Good luck with your case!    - Jon K ... View more

Hello @shilpigoel,   Thanks for the clarification! It sounds like you still may need to upload your PAN document to receive funds. Here's an article on How do I receive PayPal payments in India?   Best wishes!    - Jon K         ... View more

Hello @Tj000,   I'm sorry to hear you're running into issues logging into your account. Have you tried clearing your browser's cache and history or trying another browser all together? If so, I'd recommend reaching out to our Customer Support by clicking Contact at the bottom of any PayPal page.    Best wishes!    - Jon K ... View more

Hello @nlpe4812,   My apologies for the technical issues. I've updated the above link, and just in case that still does not work, here's a great Help Center article you may find useful: How can I release my payment(s) on hold?   Best wishes!    - Jon K ... View more

Hello @Hemuverma,   Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a recent payment. There may be a few different reasons as to why a payment was not received, but confirming your bank is a great place to start. You may also want to check that your email address is confirmed as well.    I hope that helps!    - Jon K ... View more

Hello @shahidthanvi007,   Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a recent auto-withdrawal from your account. I'd recommend reviewing the following Help Center articles for further assistance:  Why does my withdrawal status show 'Complete', but the money isn’t in my bank account? Why hasn't my PayPal balance been deposited to my Indian bank account?   I hope that helps!    - Jon K ... View more