PayPal_JonK

Hello @MelRoy007,    Welcome to the PayPal Community! I'm sorry to hear you're running into some issues adding a new bank account. I was able to dig up some Help Center articles you may find useful:   How do I link an India bank account to my PayPal account? Why can't I add a bank account to my PayPal account?   If you're still running into issues after reviewing those articles, please feel free to reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.    Best wishes!    - Jon K ... View more

Hello @queeni03,    Welcome to the PayPal Community! I'm sorry to hear you're unable to see a recent payment you're expecting. I found an article detailing what steps you need to complete to receive funds: How do I receive PayPal payments?   I hope that helps!    - Jon K ... View more

Hello @YusufKaya,    Welcome to the PayPal Community! I'm sorry to hear you're running into some issues verifying your identity on your account. Unfortunately, PayPal no longer offers services in Turkey. So even though you make sales in the USA, you may not be able to use PayPal for your business while you are based out of Turkey.    My apologies for any inconvenience this may cause,    - Jon K ... View more

Hello @tyne2508,    Welcome to the PayPal Community! I'm sorry to hear you're running into some issues making a payment on your PayPal Credit. I was able to dig up an article with PayPal Credit's Customer Support teams. I hope you find it useful: How do I make payments on my PayPal Credit account?   Best wishes!    - Jon K   ... View more

Hello @Gypsiblu,    Welcome back! I'm sorry to hear you're running into some issues with a recent case of unauthorized activity. It sounds like you were able to contact our Support Teams and get it all taken care of though which is great to hear! Normally, a refund can take a few days to complete back to your funding source. Here's a Help enter article you may find useful: Where is my refund?   I hope that helps!    - Jon K ... View more

Hello @tejasrajput09,    Welcome to the PayPal Community! I'm sorry to hear you're running into some issues contacting our Customer Support over a recent transaction. Unfortunately, you normally wouldn't be able to cancel a transaction or change a funding source once the transaction has already begun to process. However, you may be able to request a refund through the merchant to begin the transaction over with a different funding soruce. Otherwise, you may see the payment attempt from the bank, and then the backup funding source after the original attempt from the bank fails. You can view the backup funding source in the transaction's details in your PayPal Activity.    Best wishes!    - Jon K ... View more

Hello @EvanYaj,    Welcome to the PayPal Community! I'm sorry to hear a recent transaction isn't going as you had expected. I'd recommend reaching out to the merchant first to see if they can refund or cancel the transaction. If you're unable to reach the merchant, please reach out to our Customer Support by clicking "Contact" at the bottom of any PayPal page for further assistance.    Good luck!    - Jon K ... View more

Hello @KeileenB,    Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a recent transaction. If the charge on your PayPal account is not the same as you agreed to or have on a receipt, I'd recommend opening up a billing issue. Here's a Help Center article you may find useful: How do I report a PayPal billing issue?   Best wishes!    - Jon K ... View more

Hello @D_Smith456,  Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with your login process through eBay. I'd recommend double-checking the section "Stay logged in for faster purchases" under Profile Settings. There you should be able to manage any auto-logins saved.  From there, I'd recommend clearing your browser's cache, cookies, and history as well as it's auto-fill settings to make sure its not auto-filling your password info.    Good luck!    - Jon K ... View more

Hello @Akumu_gaming,    Thanks for joining PayPal and welcome to the Community! I'm sorry to hear you're running into some issues activating a new card. For some basic troubleshooting, I found the following articles you may find useful:   How do I activate my PayPal card? How do I activate my PayPal Business Debit Mastercard®?   If those don't help, please reach out to our Customer Support teams by dialing the number on the back of your card or clicking "Contact" at the bottom of any PayPal page.    Good luck!    - Jon K ... View more

Hello @Dmytro7,   Welcome to the PayPal Community Forum! It sounds like you're trying to purchase something through the Nintendo eShop - is that right? If so, I would recommend reviewing the following Help Center article for your basic troubleshooting: Why was my payment declined?   You can reach Customer Support by clicking Contact at the bottom of the PayPal website.   Best wishes,    - Jon K   ... View more

Hello @NotoriousMaka,    Welcome to the PayPal Community! I'm sorry to hear a recent transaction isn't going as expected. Normally, a transaction will remain pending as you've described until the merchant begins to process the order. What you may see currently on your bank is the authorization on funds pending as well. This will normally stay pending until the merchant fully captures the authorization as they begin to ship out your items. I would recommend reaching out to the merchant for further assistance. You can also reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.    Good luck!    - Jon K ... View more

Hello @yurolex,    Welcome back! I'm sorry to hear you're still running into some issues transferring funds. If you would like to reach out to our Customer Support teams, they can be reached by clicking "Contact" at the bottom of any PayPal page. They can also be reached through Twitter direct message or Facebook instant message.   Best wishes!    - Jon K ... View more

Hello @DavidReilly,  Welcome to the PayPal Community! I'm sorry to hear you're running into some issues helping your mom update her account info. If the account you're trying to access has been locked, I'd recommend reaching out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal Page for assistance. They'll normally be able to guide you through this kind of issue.   Good luck!    - Jon K ... View more

Hello @Shel1984,    Welcome to the PayPal Community! I'm sorry to hear you're running into some issues making a purchase using your PayPal Credit. This may be caused by a few different reasons. If your purchase is declined by PayPal Credit, you'll normally receive a real-time notification stating as such.   If PayPal Credit is unavailable, it may be because the merchant is unable to accept PayPal Credit or the transaction is in an unsupported currency. In that case, I would recommend choosing a funding source that is presented at checkout.    Good luck on your next purchase!     - Jon K ... View more

Hello @IguanaHatillo,    Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with your invoices. It sounds like you're trying to allow your buyers to make payments as a Guest - is that right? If so, this functionality may vary from country to country. I would recommend searching for the option to receive payments through Guest Checkout in our Help Center to see if it's available in your locale.    Good luck!    - Jon K ... View more

Hello @Cho11,    Welcome to the PayPal Community! I'm sorry to hear you're unable to complete a transaction. It sounds like you're trying to transfer funds out of your PayPal account - is that right? Have you tried clearing your browser's cache, cookies, and history yet? If so, and you're still having issues, please try transferring funds to a different eligible destination.    Best wishes!    - Jon K ... View more

Hello @Vicki56,    Welcome to the PayPal Community! I'm sorry to hear you're unsure of a recent payment in your account. Have you tried to reach out to the merchant to confirm what good / service they may have sold you? If so, and you're still unsure, I would recommend seeing if the option to Open an Unauthorized dispute is an option.    Good luck,    - Jon K ... View more

Hello @Dennismichoti, @Olowosulu, @Pammu,  Welcome to the PayPal Community, everyone! I'm sorry to hear your respective accounts have been limited. I can certainly understand how frustrating encountering a limitation can be. I would recommend reviewing the following Help Center article for a bit more information on Why your PayPal account is limited.    I hope that's able to clear up a bit of the confusion. Best wishes in the future,     - Jon K   ... View more

Hello @wiiz22,    Welcome to the PayPal Community! It sounds like there's some unrecognized activity on your account - is that right? I'm sorry to hear that. Here's a Help Center article to guide you through Reporting unauthorized activity.    If you're having any issues with transferring funds to GCash, please reach out to their Customer Support teams via their Contact Us form at the bottom of this Help Center article.   Good luck!    - Jon K ... View more

Hello @KimYen1,    Welcome to the PayPal Community! I'm sorry to hear there's some confusion regarding an alert you received from PayPal. It sounds like our system is asking you to verify your account. Here's a Help Center article to guide you through that process a bit further: How do I verify my PayPal account?   Good luck!    - Jon K   ... View more

Hello @annadicker,    Welcome to the PayPal Community! I found the following Help Center article you may find useful: How can I edit a PayPal payment button? Good luck with your future campaigns!    - Jon K   ... View more

Hello @gdoug,  Welcome to the PayPal Community! Are you asking about your own shipping addresses when you make a purchase? If so, here's how you can Update your addresses on your account.    Hope that helps!    - Jon K ... View more

Hello @bkspc, @justhigh, Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a recent refund. I can certainly understand how frustrating this situation may be. I'd recommend reaching out to our Customer Support teams to assist a bit further with a trace. They can be reached by clicking "Contact" at the bottom of any PayPal page, through Twitter direct message or Facebook instant message.   Good luck with this and future transactions,     - Jon K ... View more

Hello @Jamyz,  Welcome to the PayPal Community! Normally, if the option is unavailable when you go to transfer funds out of PayPal, instant transfer may not be available for that bank. However, just to make sure everything is set up correctly, you may want to make sure your bank account is confirmed.    My apologies for any inconvenience this causes,    - Jon K ... View more

Hello @McFlies,    Welcome back! Thanks for visiting the PayPal Community again. I believe Google Pay is set up as a Billing Agreement with PayPal. With that in mind, you'll want to see if you can set the Cashback Mastercard as that Billing Agreement's Preferred Funding Source. Also, here are the Cashback Reward FAQ's, just in case you need them for the future.    I hope that helps!    - Jon K ... View more

Hello @Eneda,  Welcome to the PayPal Community! I'm sorry to hear you're running into a 403 error on your browser. I would recommend reaching out to your internet service provided to resolve any 403 browser issues such as this.    Best wishes!    - Jon K ... View more

Hello @AuntySocialite,    Welcome to the PayPal Community! I'm sorry to hear you're running into some issues unlinking your PayPal account from your son's eBay account. Have you the Account section in your "My eBay" section of eBay? After that, you should see "PayPal account link" and should be able to "Remove" it from there.    I hope that helps, good luck with your son's sales in the future!    - Jon K     ... View more

Hello @Quartesa37 ,   Welcome to the PayPal Community! I'm sorry to hear you're looking into closing your account. If there's anything we can assist with, please don't hesitate to ask. Otherwise, here's a Help Center article you may find useful: How do I close my PayPal account?   Best wishes,     - Jon K ... View more