PayPal_JonK

Hello @TomDuong123,   I'm sorry to hear about your recent unauthorized claim. When a transaction is reported as unauthorized, PayPal looks for several things that would indicate the transaction was in fact unauthorized. During this investigation period, if our Customer Support are unable to find sufficient evidence that shows it was unauthorized, the claim will most likely be closed and not refunded. This decision normally cannot be appealed or reversed, so at this time it sounds like the decision would need to stand. I know this is less than ideal, however please know PayPal takes reports of unauthorized activity very seriously and makes sure to do a thorough investigation.    Best wishes,   - Jon K ... View more

Hello @Chrisinater, @Nijayapartments,   Thanks for reaching out, I'm sorry to hear about your account limitations. For security reasons you're unable to remove or add any financial information or close your account. Once 180 days has passed, you'll be able to withdraw the remaining funds from your account. Here you can view some additional information about account limitations.    - Jon K ... View more

Hello @Doudoune1,   Welcome to the PayPal Community! Unfortunately there's not an option to transfer money from PayPal Credit to your bank account.   Have a great day!    - Jon K ... View more

Hello @anpy,   Welcome back to the PayPal Community! I'm sorry to hear you're experiencing some difficulty resolving that limitation. I was able to gather a link to our Customer Support number here. You can also reach out to our Customer Support via Facebook instant message and Twitter direct message if you wish.   Best wishes!    - Jon K       ... View more

Hello @Laskael74,   Welcome to the PayPal Community! Have you tried reaching out via social media? You can reach our Customer Support via Facebook instant message and Twitter direct message.    I hope that helps!    - Jon K ... View more

Hello @monopolee,   Thanks for reaching out, welcome to the PayPal Community! I'm sorry to hear you're running into some issues resolving your account limitation. In these cases, I normally recommend reaching out to our Customer Support via Facebook or Twitter. They'll be able to have your information reviewed by the proper team.    Good luck!    - Jon K ... View more

Hello @Sandeep10,   Welcome to the PayPal Community! Here's a Help Center article that should help guide you through updating your phone number: How do I add, confirm or change the phone number on my PayPal account?   Have a great day!    - Jon K ... View more

Hello @higginsmohan,   Thanks for reaching out! I'm sorry to hear you're running into some issues receiving payments into your PayPal account. There are a few steps that need to be completed before you can receive payments in India. I recommend reviewing the following Help Center article to make sure you've completed all steps needed: How do I receive PayPal payments?   Have a great day!    - Jon K ... View more

Hello @Apelxia,   I'm sorry to hear you're running into some issues resolving that limitation. Normally you need to supply what is requested (proof of ID, proof of address, shipping info, etc.) to lift the limitation off of your account. If you're unable to provide that info, you won't be able to lift that limitation.    Have a nice day,    - Jon K ... View more

Hello @Sarahlove0204,   There are a few different ways to reach out to our Customer Support. If you're running into issues with over the phone, I recommend reaching out via our Chat options, Facebook instant message, or Twitter direct message.   Have a great day!    - Jon K ... View more

Hello @Smithct,    Thanks for reaching out! I'm sorry to hear your account has been limited. I know how concerning that can be. Once 180 days has passed, you should be able to withdraw funds to your bank or card registered to your account as allowed in your country. If you run into any hiccups along they way, I recommend reaching out to our Customer Support over the phone.   Good luck!    - Jon K ... View more

Hello @BuiBB,   Welcome to the PayPal Community! I'm sorry to hear you're running into issues viewing the Summary page of your account. It sounds like it may be a browser issue. Have you tried clearing your browser's cache, cookies & history? That normally does the trick.    Thanks,    - Jon K ... View more

Hello @helpme15,   Thanks for reaching out! I'm sorry to hear you're running into some issues transferring money into PayPal. I'd recommend reaching out to your bank if you'd like to cancel that transfer and also to check the status as well. Just a quick note, normally it'll take around 3-5 business days to transfer funds into PayPal.    Have a great day!    - Jon K ... View more

Hello @nursgon,   Thanks for reaching out! Welcome to the PayPal Community. If you're looking to upload information for a recent dispute you've filed or one that's been filed against you, you can upload that documentation in your case details at www.paypal.com/resolutioncenter. If you're having troubles uploading files there, I normally recommend reaching out to our Customer Support via Facebook instant message or Twitter direct message.    Good luck!    - Jon K ... View more

Hello @gytisbks,   Thanks for reaching out! I'm sorry to hear you've had a chargeback on one of your recent sales. When a customer files a chargeback with their credit card issuer, it means that they’re disputing a charge and asking the card issuer for a refund. While PayPal does fight every case and presents as much information as we can to the banks, ultimately the decision to side with the buyer or seller is made by the issuing bank. I recommend reviewing the following Help Center article for more information: What is a chargeback, and why did I get one?   Have a great day,    - Jon K ... View more

Hello @mitchbelshaw200,   Thanks for reaching out! I'm sorry to hear you're running into into this concern. If you're worried your account may have been compromised, it's important to report that as soon as possible with our Customer Support. They'll be able to review your account for any breaches and if necessary re-secure your account.   Have a great day!    - Jon K ... View more

Hello @Dotty1812,   Welcome to the PayPal Community! I'm sorry to hear you're running into some issues with a recent payment. As soon as your payment is made, those funds are received by the merchant. While there may be a hold or review on the receiver's end, the funds have been sent to the merchant. At that point, you are able to request a refund from the merchant, but ultimately the refund would need to be supplied by the merchant.    The only time you'd be able to cancel a payment from your end would be if the payment were unclaimed.   I hope that clears everything up!    - Jon K ... View more

Hello @genesees,    Thanks for reaching out! Welcome to the PayPal Community. This is a great question, while you would have the promotion of "no interest for 6 months" for both purchases, you would still need to make regular payments for those 6 months. For the full terms and conditions of the promotion, please click here.   Have a great day!    - Jon K ... View more

Hello @ss2231,   Thanks for reaching out! I'm sorry to hear you haven't received your payment yet. I'd recommend making sure you email is confirmed and your account is verified. If that doesn't do the trick, I'd recommend reaching out to the person who sent the funds to make sure it's been sent to the correct email.   Good luck!    - Jon K ... View more

Hello @dajcsn,   Thanks for reaching out! To assist with any login issues, we recommend reaching out to our Customer Support.    Have a great day!    - Jon K ... View more

Hello @10ofzen,   Thanks for reaching out! Great question! You can change the funding source of your pre-approved payment / billing agreement by Managing your Pre-approved payments. Your primary funding source will always be your balance for pre-approved payments & billing agreements, but you're chosen funding source will be used if you do not have a balance in your PayPal account.     Hope that helps!    - Jon K   ... View more

Hello @Lindsaysegasby,   Thanks for reaching out! If your seller has refunded your transaction funded by your PayPal Credit, the refund will automatically be posted back to your PayPal Credit account. Here's a great article on How your refund is credit.   Have a nice day!    - Jon K ... View more

Hello @marina41,   Thanks for reaching out! I'm sorry to hear you're running into some issues withdrawing funds to your bank. That error can be the result of many different reasons. One reason may be an internal security decline, a browser-related issue, a PayPal based limitation, or an external funding source based limitation. If you've already verified your account on PayPal, I'd recommend checking with your bank to see if they have a limit on how much you can transfer.   Good luck!    - Jon K ... View more

Hello @thebeknazar,   Thanks for reaching out! In this situation, it sounds like you're purchasing what we would categorize as a service. There are certain protections on certain items that may not be available on certain services, so I'd recommend reviewing our Buyer Protection Policy for full transparency. However, I can confirm that you can file an Item Not Received dispute / claim if you did not receive a service.    I hope that helps!    - Jon K ... View more

Hello @sikha5748,   Thanks for reaching out! I'm sorry to hear you're running into some issues receiving funds. First, I'd recommend checking out this Help Center article: How do I receive PayPal payments?   If you're still running into some issues after that, make sure the sender is sending the funds as a Goods & Services payment and not Friends & Family.    Good luck!    - Jon K ... View more

Hello @sevasvarupa,   Thanks for reaching out! Welcome to the PayPal Community! If you'd like to change the account for a recurrent payment profile, you would need to cancel each of your customer's recurrent payment profiles on the first account, then you can have them set it up for your new account.    Have a great day!    - Jon K ... View more

Hello @N1ck19,   I can confirm the link you provided is not a PayPal link. For security reasons, we've removed that link from this thread. If you've entered in any login information into that link, we recommend updating your password and security questions as soon as it's convenient for you. Depending on the device you opened that link on, we recommend running any appropriate anti-virus software as well.    Thank you for reporting this link. In the future, please feel free to forward links, texts, and emails you feel may be harmful or posing as PayPal to spoof@paypal.com .    Thanks!    - Jon K ... View more

Hello @viqa194,   Welcome to the PayPal Community! I'm sorry to hear you're running into login issues. Just as a friendly reminder, you're able to have one personal account and one business account, however you are not allowed to send money between the accounts. To assist with your login concerns, please reach out to our Customer Support over the phone.    Thanks!    - Jon K ... View more

Hello @Tbarber03,   Thanks for reaching out! Welcome to the PayPal Community. Unfortunately it doesn't look like you're able to use that Paysafe code with PayPal. Here's a Help Center article that covers How you can use PayPal to receive money.    Have a great day!    - Jon K ... View more