PayPal_JonK

Hello @sabeehmohsin,   Thanks for reaching out! @kernowlass, thanks for getting us started on a resolution on this one. We appreciate all the expertise you offer our users.    If this is a transaction you do not recognize, please report it through our Resolution Center at your earliest convenience. Here's a great Help Center article on how to Report Unauthorized Activity.   Hope that helps!    - Jon K       ... View more

Hello @JuneyToon,   You certainly can! I'm sorry to hear you're running into an issue with a recent payment. Here's a great Help Center article on how to file a dispute: What if I didn't receive my item or it's not as advertised?   Best of luck with your case and refund!    - Jon K ... View more

Hello @LazarJancic,   Thank you for reaching out to us via our Community Forums! Welcome! I'm sorry to hear you're running into some issues using your bank as a funding method. It sounds like the merchants you've mentioned require an instant payment method like a debit or credit card. While we do offer Instant Transfer funded by your bank, that may not be available from time to time due to a review performed by our Security System. Our Security System monitors and reviews all actions and transactions that process on and through PayPal. Payments or certain actions can often be blocked or placed under review if we detect any unusual or suspicious activity. You may be able to reach out to our Customer Support over the phone to see if they have any options to assist further. Otherwise, I would recommend trying another debit or credit card to make payments through those merchants.    Have a great day!    - Jon K ... View more

Hello @sneakerkraves,    Welcome to the PayPal Community! I'm sorry to hear there's some confusion on when and how we charge fees. I'd recommend reviewing our fees page for our complete breakdown and fee schedule: https://www.paypal.com/webapps/mpp/paypal-fees   I hope that help!    - Jon K ... View more

Hello @Johndoe42,   Welcome to the PayPal Community! I'm sorry to hear you're running into some issues making a payment. I can understand how concerning that can be. I'd recommend reviewing this Help Center article that covers some information on payment declines.    I hope that helps!    - Jon K         ... View more

Hello @nikosdimitriou,   Welcome to the PayPal Community! You can view our fees by scrolling to the bottom of any PayPal page and click Fees.    Have a great day!    - Jon K ... View more

Hi there @leonit12344,   I'm sorry to hear you're running into some issues confirming your identity. In this situation, I would suggest contacting us via Facebook, Twitter, or phone and they would be happy to assist further.    Have a great day!    - Jon K ... View more

Hello @MazenSaleh,   Welcome to the PayPal Community! For security reasons, if your account has been limited you are unable to create a new one. Your financial information would stay on your limited account so it cannot be used on another PayPal account. My apologies for any inconvenience this causes.    Thank you for reaching out,     - Jon K ... View more

Hi there @Abdulatif11,   Receiving payments depends on the country you are registered in. I would recommend reaching out to our Customer Support for assistance in setting up your account to receive payments. You can find Customer Support's information by clicking Contact at the bottom of the PayPal website, or via Twitter or Facebook.   Best wishes,    - Jon K ... View more

Hello @hishaam316,   Thanks for reaching out! I'm sorry to hear you're running into some issues receive funds. If your client is having issues paying with just their card, I'd recommend having them create a PayPal account and pay with their registered email address connected with their card information.    I hope that helps!    - Jon K ... View more

Hi there @Ankitapurigoswa,   Welcome to the PayPal Community! Unfortunately we are unable to change where the refund will process back to. Our payment system will automatically send the payment back to the funding source that was used. If the card that the refund is going back to has been stopped, the funds will make their way to the new card as long as its under the same bank account.    Hope that helps!    - Jon K ... View more

Hello @Tajay99,   Welcome to the PayPal Community! If the payment you cancelled was an unclaimed payment that you sent, normally it will take around 3 business days for the funds to make their way back to the original funding source.    Thanks for reaching out,     - Jon K ... View more

Hello @antoninus,   Thank you for reaching out! If your refund is funded by your bank account, it may take up to 3-5 business days to clear. Once the funds clear, the refund status will change from "pending" to "completed." Normally it will take around 3 more days after that to reach the buyer's original funding source. If they used their PayPal balance, it will reflect immediately.    Have a great day!    - Jon K ... View more

Hello @huanjos,   Thank you for reaching out! That's a great question. If your US bank account was added with a 9-digit US routing number and account number, then the funds in USD should be withdrawn and stay in the USD currency. If you withdraw funds to your UK bank account, then your funds would be converted to GBP.    Hope that helps!    - Jon K ... View more

Hello @tonyfriz2,    Thanks for reaching out! I'm sorry to hear you're running into some issues receiving funds. Depending on how you're receiving funds, your account may need to be verified. One way to verify your account is to add and confirm your bank. I'd recommend trying that to see if that resolves that error.    I hope that helps!    - Jon K ... View more

Hi there @hypergp,   Welcome to the PayPal Community! I'm sorry to hear you're running into some issues confirming your debit card. I'd recommend first clearing your browser's cache and cookies. If that doesn't work and you're still running into some troubles confirming your card, please reach out to our Customer Support over the phone so they can assist further.   Thank you for reaching out!   Have a great day!    - Jon K ... View more

Hello @viratsaurabh,   Thank you for reaching out, I'm sorry to hear you're running into some issues resolving a recent limitation on your account. Normally, once the requested information is uploaded, it takes 3-5 business days for the appropriate team to review your documents and communicate with you via email. You will want to check your spam and junk folder in case the messages land there as well.   If they respond requesting the same documents, this means the previous submissions were not accepted. The picture must be clear and we must be able to see all four corners of the documents for it to be accepted. I hope this helps.   Best of luck!    - Jon K     ... View more

HI there @WesD,   Thanks for reaching out! It seems there may have been a known issue, but it should be resolved by now. If you're still running into some issues, please make sure you report this issue on www.paypal-support.com . Once you're on that page, click Contact us at the bottom of the page, Log in with PayPal, then fill out the information in all the required fields.   Have a great day! ... View more

Hi there @Juuki,   Welcome to the PayPal Community! I'm sorry to hear you're running into some issues removing your old card. To remove your old card, you may need to confirm your new card.    I hope that helps,     - Jon K ... View more

Hello @Philwest,   Welcome to the PayPal Community! I can definitely understand how concerning this kind of situation can be. If your bank bounces the funds back to us, they will be deposited right back into your PayPal balance. Normally that will take around 7-10 business days to complete. If your bank accepts them, you'll need to reach out to them to access the funds. If the funds bounce back to us, normally there shouldn't be any kind of fees or penalties on our end. I would recommend reaching out to your bank just to make sure they are advised on the situation. They may have different options for you as well to gain access to those funds.    Thanks for reaching out,     - Jon K ... View more

Hello @Firoz,    Welcome to the PayPal Community! Unfortunately at this time we do not support banks from Bangladesh. For your country, you are able to add a US bank account on file. Here's a link to a Help Center article with more info on Adding a U.S. bank account to your account.    Thanks for reaching out!    - Jon K ... View more

Hello @TCabo13,    Thanks for reaching out! Thank you @kernowlass for getting the thread started on this one. We appreciate your expertise you lend to our customers.    In this case, this email is most likely related to a recent policy update to accounts in Mexico. We've implemented an Automatic Transfer to the designated bank account on file.Click the link above for more info. Please reach out to our Customer Support via Facebook, Twitter, or over the phone if you have any questions or concerns we can answer.    Have a great day!    - Jon K ... View more

Hello @jimmy_jimeme,   Thanks for reaching out! Welcome to the PayPal Community. That's a great question! Unfortunately that would not protect you from a chargeback with PayPal. That may help you outside of PayPal, but we would not be able to accept that to apply our Seller Protection. However, we have an entire page dedicated to preventing disputes and chargebacks:  https://www.paypal.com/us/webapps/mpp/security/disputes-chargebacks   I hope that helps!    - Jon K ... View more

Hi there @psashapp,   Welcome to the PayPal Community! I'm sorry to hear you're running into some issues when linking your MasterCard. Here's a Help Center article that may be able to help out a bit: All about declines   Best wishes!    - Jon K ... View more

Hi there @Chloe4645,   Thanks for reaching out, welcome to the PayPal Community! I can understand how concerning it can be waiting for a refund. Not to worry, it normally will go straight back to the funding source it came from. Usually it takes around 3-5 business days for those funds to make it back to your card or bank. If it takes longer than 30 days, I'd recommend reaching out to your financial institution to research this further.   Have a great day!    - Jon K ... View more

Hello @ZBeeble,   Thanks for reaching out to us via our Community Forums. There could be a few different reasons for why your balance was used over your debit / credit card. If the payment is setup as a billing agreement or pre-approved payment, it will use your balance first before any designated funding source. Also, there's an option during checkout where you can choose the balance to be used first and that may have accidentally been chosen. Either way, I apologize for the inconvenience this may have caused.    Thank you for your time,    - Jon K ... View more

Hello @AndyBebb,   Welcome to the PayPal Community! Thanks for reaching out. I'm sorry to hear you're running into some issues checking out through PayPal. I'd first recommend clearing your browser's cache, cookies, and history. If you're still running into some road-blocks after that, I'd recommend reaching out to the merchant to see if they are experiencing any issues with their cart / checkout process.   Have a great day!    - Jon K ... View more

Hi there @Gauravpatel,   Thank you for reaching out to us via our Community Forums. I can understand how concerning it can be not being able to use your voucher. Unfortunately when your transaction is refunded, that voucher that was used in that transaction is not able to be reused. My apologies for the inconvenience this may cause.   Have a great one!    - Jon K ... View more