Hello @Funnyhousepet13,   I'm sorry to hear you were running into some issues making some payments this last Sunday. I found this Help Center article that may be able to help. Hope you're able to make those purchases!   Cheers,    - Jon K ... View more

Hello @mrjcwarne,   Thanks for reaching out on our Community Help Forum. I'm sorry to hear you're running into some road-blocks when making purchases through eBay. Here's one of our Help Center articles that may be able to give a bit more insight into what happens when a payment you are making is denied / declined. Hope that helps!   Cheers,     - Jon K ... View more

Hello @Butterfltreborn,    Unfortunately you would not be able to receive a US card reader on a UK account. You may be able to apply for and receive a UK PayPal Here card reader when applied for from your UK account, but those payments may be geographically restricted to your home country. Here's a link to our UK PayPal Here page that should be able to assist a bit further.    Cheers,    - Jon K ... View more

Hello @mahirmadam,   Thanks for reaching out on our Community Forum. I'm sorry to hear you're running into some issues linking your Pan Card. As this issue is a bit more specific than what we can assist with here, I would recommend reaching out to our Customer Support over the phone for further assistance. Good luck!   Cheers,    - Jon K     ... View more

Hello @djelitarabeh,   It looks like you'll only be able to add a US bank with an account and routing number. Unfortunately you would not be able to add a Paysera bank on PayPal.    Have a great day!    - Jon K ... View more

Hello @mikegl22,    Thanks for reaching out on our Community Help Forum. I'm sorry to hear you are running into some road-blocks transferring funds to your cards. I found a Help Center article for you that should be able to cover all bases in regard to withdrawing funds to eligible cards. Hope that helps!   Cheers,    - Jon k     ... View more

Hello @jeanninel, @jamesashcroft2,    Thank you both for reaching out on our Community Forum for help. These are actually two completely separate issues I'd be happy to shed some light on.    @jeanninel, if the buyer uses a credit card to fund the transaction, we will always send the funds back to the card. We do not require the buyer to create a PayPal account unless they are receiving a payment. Refunds would process back to the credit card normally within 3 business days of completion. I would recommend the buyer to reach out to us over the phone again or his credit card company to investigate the matter further.    @jamesashcroft2, this happens because we are unable to stop the request of funds being pulled from your bank. If the funds are pulled from your PayPal balance, they are refunded immediately (like you saw with your £13.96). However, we need to wait for the remainder to clear from your bank before refunding it back to your PayPal balance to then be sent back to your bank. Unfortunately, this is a limitation of all banking systems and how money moves in and out of a bank. That being said, I completely understand how far £20 can go as a student. I'm sorry we are unable to expedite that process.    Best wishes to you both! Thank you again for reaching out on our Community Forum.    Cheers,    - Jon K ... View more

Hello @walee,    You would need to make a new purchase with Google to start a new billing agreement with them. You're not really able to reactivate an inactive billing agreement, but you should be able to start a new one with any merchant by just going through their checkout process. Good luck!   Cheers,    - Jon K ... View more

Hello @Pospa01,   Thanks for reaching out on our Community Forum. Do you only see that issue when you login through the mobile app? If so, I would recommend checking to see if you have the most updated version of the mobile app. If you do, our mobile app may not support 2-factor authentication in your area yet. Hope that shines a bit of light on the issue.   Cheers,    - Jon K ... View more

Hello @dianedidenko,   I'm sorry to hear you're running into some issues disabling the option to receive eChecks. I would recommend trying through a different browser to see if that helps. If not, give our Customer Support a call and they will be able to disable that for you.    Cheers,    - Jon K ... View more

Hello @mll333,   I'm sorry to hear about your recent experience using your debit card. I would recommend reaching out to our Debit Card team over the phone to assist further. They'll be able to review what happened and investigate the issue further. Good luck!!   Cheers,    - Jon K ... View more

Hello @AngieLK,   That's a great question! Since they didn't pay through a PayPal account they can login and change / modify their subscription settings, your subscribers paying as a guest would need to resubscribe to your services if their information becomes expired.   Cheers,    - Jon K ... View more

Hello @woogiebear,   Thanks for reaching out on our Community Help Forum! Here's a link to one of our Help Center articles that should give you a start on downloading your history. Best wishes!!   Cheers,    - Jon K     ... View more

Hello @ronaldoclt,   Thanks for reaching out on our Community Forum. Normally it should only take 3 business days for the refund to complete back to your card. At the most, it will take 30 days to appear on a statement. If you double check your history and still do not see your refund, please reach out to our over the phone Customer Support for further assistance.    Cheers,    - Jon K ... View more

Hello @Jeffreak,   Normally you would receive this error if you are Unverified or if your email is unconfirmed. Becoming verified may vary from county to country, but normally you can become verified by adding and confirming your bank account. As I'm unable to see what country your account is in, I would recommend going to our Help Center and search "get verified" . There should be a Help Center article that should be able to provide you your country-specific instructions on how to become verified.    If you need to confirm your email, go to the Settings in your account, click "Update" next to your email and then click the link to "Confirm your email".   Cheers,    - Jon K ... View more

Hello @mattyquizon,   That's a great question. Here's some information I pulled from one of our Help Center articles: "If your account is Verified, there’s no limit on the total amount of money you can send from your account. You can send up to $60,000, but may be limited to $10,000, in a single transaction. (This amount can vary, though, depending on your currency.) If your account is Unverified, there’s a limit on the total amount of money you can send from your account. "   If your account is unverified and you hit that limit, your payment just wouldn't be able to process and you would receive a generic decline error. The best option to resolve that issue ahead of time is to become verified by adding and confirming a bank account.    Cheers,    - Jon K ... View more

Hello @greatark,    Thanks for reaching out on our Community Forum, I'm sorry to hear you're running into some issues claiming your funds. It sounds like there may be some kind of restriction or limitation active on your account. If you're having a hard time uploading documents to resolve that restriction, I would recommend reaching out to our Customer Support over the phone so they can assist further. Best wishes in resolving that limitation!   Cheers,    - Jon  ... View more

Hello @GerryJ,    Thanks for reaching out! If your online card statement shows pending transactions you may be able to see the code within minutes.  The code will be printed next to the word 'PAYPAL'.  If not, check your card statement within 2-3 working days to find your 4-digit PayPal Code beside, or near the £1 charge.  If you can't check your statement online, you'll need to wait for your next paper statement or contact your bank.   Once you have the code, you can confirm your card as follows: Go to Wallet. Click the card that you're ready to confirm. Enter the code and click Confirm. Cheers!    - Jon K ... View more

Hello @SBSmith,   Thanks for reaching out to on our Community Forum! You can withdraw money from your PayPal account to your bank account at no cost. If you prefer to receive a check, there is a fee for a check to be issued. For an overview of all fees, log in to your PayPal account and click Fees at the bottom of any PayPal page.   Cheers,    - Jon K ... View more

Hello @Risan21, @Lemy16,   Thanks for reaching out on our Community Forum. It sounds like we are trying to confirm or verify some additional information. I would recommend reaching out to our Customer Support over the phone by clicking Contact or Help & Contact at the bottom of any PayPal page. Best wishes!   Cheers,    - Jon K ... View more

Hello @LOCKER12,   Thanks for reaching out on our Community Help Forum. Here's a link to our terms and conditions of "Return Shipping on Us". Once you activate the program for your account, you'll be eligible for a refund for return shipping costs up to $30 on 12 eligible purchases in a year.    Cheers,    - Jon K   ... View more

Hello @wtorres9932,    Thanks for reaching out on our Community Help Forum! I'm sorry to hear your first card went to the wrong address. Here's a link to one of our Help Center articles that should provide instructions on how to update your address. Hope that helps!   Cheers,    - Jon K     ... View more

Hello @rayasp, @HLF19   Thanks for reaching out on our Community Help Forum! I'm sorry to hear you're running into some issues printing shipping labels. There may be a few contributing factors to this, but it sounds like the funds that came for the purchase are possibly on hold. Here's a Help Center article that should give you all the info you need about payment holds and their release requirements.    If you use the eBay shipping feature (eBay Pay Later) to purchase USPS labels for orders less than $50, up to $15 of your buyer's payment will be immediately available to cover shipping costs. For orders that exceed $50, up to 30% of your buyer’s payment will be immediately available to cover shipping costs.   If you don’t use the eBay shipping feature and there isn’t enough money in your PayPal balance, you will need to use another payment method to cover shipping costs.   Note: Tracking information uploads automatically when you print shipping labels through eBay. For reimbursement with eBay shipping, you must use USPS domestic or First Class international labels. Hope that clears it up! Best wishes selling!   Cheers,    - Jon K ... View more

Hi @StallingsH,   Thanks for reaching out on our Community Forum! You can look back up to 7 years of history in 2 year increments on your own, anything longer than 7 years ago would need to be requested from our Customer Support. I recommend checking out either the Financial Summaries (best viewed in .PDF format) in your Reports section, or you can download all of your activity in .CSV format (in 2 year increments) by clicking on Activity Downloads under Reports. Good luck!!   Cheers,    - Jon K ... View more

Hello @SD1954,   Thanks for reaching out on our Community Forum. Thanks @kernowlass for getting the ball rolling on this one. Your expertise is always appreciated!!   You should still the option to withdraw funds by check on U.S. Personal and Business accounts. Here's a link that should give you the option to withdraw by check. Hope that helps!   Cheers,     - Jon K   ... View more

Hello @Kejs1,    I'm sorry to hear you're running into some issues receiving payments. If you've already confirmed your email address, I would recommend making sure you're also Verified. Here's a link to one of our Help Center articles that should help you get Verified. Have a great day!   Cheers,    - Jon K ... View more

Hello @jmp3r96,   Thanks for reaching out on our Community Form! I'm sorry to hear your old name is still showing on your bank transfers. Sometimes when your name is changed on your profile, it may not update on your funding sources. My apologies for this. If you remove and re-add your funding sources, your name should then update. If you run into any road-blocks, I would then recommend reaching out to our phone support to assist further. Good luck with your finals!    Cheers,    - Jon K ... View more

Hello @ahmedzohdy,   Thanks for reaching out on our Community Help Forum! I'm sorry to hear you're running into some issues making a purchase on your PS4. Here's a Help Center article that may be able to provide a bit more info as to why those payment attempts are being declined. Game on!   Cheers,    - Jon K     ... View more