PayPal_JonK

Hello @goodrichmichele,   I'm sorry to hear you're running into unauthorized attempts to access your account. I might recommend updating your email address and then changing your password once you're able.    Best of luck and stay safe!    - Jon K ... View more

Hello @Michaelamy,   I'm sorry to hear about the recent unauthorized account access on your husband's account. If he's still running into issues regaining access to his account, please reach out to our Customer Support teams via chat here.   Best wishes and stay safe,     - Jon K ... View more

@Lecirenae,   I'm sorry to hear about the recent unauthorized account access on your account. If you're still running into issues gaining access to your account, please reach out to our Customer Support teams via chat here to re-secure your account.   Best wishes and stay safe,     - Jon K ... View more

@PBadchild,   I'm sorry to hear about the recent unauthorized account access you've experienced. If you haven't been able to resolve this issue, please check the following Help Center article for steps to re-secure your account: How do I report an unauthorized transaction or account activity?   If you're still running into issues after that, please reach out to our Customer Support teams via chat here.    Best wishes and stay safe,     - Jon K ... View more

Hi there @Anthonyg24,   Thanks for reaching out! What you've described above sounds like one of the common scams we see from time to time. Even if a payment you receive is on hold, you'll still see that payment in your Activity on your PayPal account. Here's a Help Center article I think will provide a bit more guidance: What are common scams and how do I spot them?   Best of luck and stay safe,    - Jon K ... View more

Hello @wildthang, @HoTatII,    Due to coronavirus (COVID-19) safety precautions, we currently have limited customer service staffing so wait times may be longer. You can still view answers to frequently asked questions on this page or send us a message, though responses may take longer than usual. You can also view our coronavirus response and FAQs here. Thank you for your patience.   Stay safe,    - Jon K ... View more

Hi @JoshuaDV,   Thanks for reaching out, welcome to PayPal! As long as your email address is confirmed, you should at least see the payment in your Activity - even if its on some kind of hold. Here are some Help Center articles I think might lend a hand in this situation:   How do I spot fake, fraudulent, spoof, or phishing emails? I can't find the money I received. Where is it?   Cheers!    - Jon K   ... View more

Hello @amac3716,   What you've described above does not sounds like a legitimate email. Even if the funds are on hold, you should see the transaction in your PayPal Activity. I'd recommend reviewing the following resources before shipping any product out:    What are common scams and how do I spot them? How to spot fake, fraudulent, spoof, or phishing emails.   Cheers!    - Jon K ... View more

Hello @Jeckmansr,   We're not able to comment a site's legitimacy. However, we would recommend reviewing your Purchase Protection as well as the following Help Center articles on Common Scams and How to Spot Them.    Cheers,    - Jon K ... View more

Hi there @louise1919,    Thanks for reaching back out! Are you trying to request a refund for something you purchased? If so, here's a Help Center article on how to Open a Dispute Through the Resolution Center.   Have a great one!    - Jon K ... View more

Hello @Tootspops75,   Great question! This sounds in line with a common scam we hear about from time to time involving selling cars and other motor vehicles. Fraudulent buyers may ask you to send money to some kind of third party shipping or logistics company to come pick up the vehicle. We normally only recommend selling to someone who's going to come inspect the vehicle themselves and to avoid using third party money transfer or logistics companies.   Here are some great Help Center articles that cover Common Scams and How to Avoid Them.   Have a great one!    - Jon K ... View more

Hello @muhammadalimam1, @hi_a,   Thanks for reaching out on our Community Forums! To receive funds in Egypt, there's an Automatic Transfer Agreement you need to setup on your account first. Here's a link to our User Agreement with a bit more information: PayPal Receive Funds and Automatic Transfer Agreement.   Have a great one!    - Jon K     ... View more

Hello @rrroadrage, @n07n5192,   Sorry to hear you're running into some issues reaching out to our Customer Support. You can reach Customer Support by clicking Contact and then Message Us at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message.    Best wishes & stay safe!    - Jon K ... View more

Hello @Bisto1,   If you are trying to report unauthorized activity on your account, I recommend reviewing the following Help Center article: How do I report potential fraud, spoof or unauthorized transactions to PayPal?   Best wishes!    - Jon K ... View more

Hello @Jassim94,   Sorry to hear you haven't received any updates regarding a recent order. If you've already reached out to the merchant and still haven't received any response, I recommend opening an Item Not Received dispute. Here's a great Help Center article to guide you through that process: I didn't receive my item or it's different than described. Should I open a dispute?   Best wishes!    - Jon K ... View more

Hello @Galadriel90,   I'm sorry to hear about that email you've received recently. It's hard to tell if that email was actually from PayPal or not, but it may best to send it to spoof@paypal.com and then reset your PayPal password and security questions. Here are few Help Center articles that can help a bit further:   How to spot fake, fraudulent, spoof, or phishing emails How do I change my password and security questions?.   Best wishes!    - Jon K   ... View more

@SunnyD3,   Sorry for the confusion there. Yes, you got it! If you're receiving your husband's PayPal receipts / notifications on your Facebook, the link that would need to be un-linked would be on his PayPal account under his login info. If your husband would like to have his receipts / notifications on his Facebook Messenger, he can follow these steps: Make a payment using your PayPal account. Immediately after completing the payment, within the confirmation screen, under “Get your PayPal receipts in Messenger,” click Send to Messenger. In the popup window, sign in to your Facebook account (just make sure you're signed into the right profile 😉 ). You should now see your Facebook name under the “Send to Messenger” button. Either way, thanks again for your patience. I hope that solves it and I hope you have a great rest of your weekend!!    - Jon K ... View more

Well that's no good, I'm sorry this has been such a hassle. Here's another Community Forums Post that may be able to give a bit more detailed assistance.     - Jon K ... View more

Hmm, that's interesting. Sorry about that!! Here's the information on how how to turn off those receipt notifications: Go to your Settings. Click Notifications. Next to Messenger, check or uncheck the box.  - Jon K ... View more

Hello @SunnyD3,   I'm sorry to hear about your recent experience reaching out to our Customer Support for help. There are two ways that your PayPal account may be linked to Facebook, through a billing agreement, or through receipt notifications. You can unlink your account at any time by cancelling your billing agreement, or turning off your receipt notifications.   I hope that helps. Stay safe, stay awesome.     - Jon K ... View more

Hello @Fade2, @PneumaPsyche,   Unfortunately, the option to receive payments is not an option with a Nigerian PayPal account. My apologies for the inconvenience.   Best wishes,    - Jon K ... View more

@Sleger,   Hi there! You can find PayPal's Direct Deposit information at the following Help Center article: Is direct deposit available with PayPal?   Best wishes!    - Jon K     ... View more

@ChiDC327,   Hi there! Sorry to hear about the hold on your funds. I'd recommend reaching out to our Customer Support teams via Social Media to assist further. They're available through Twitter direct message or Facebook instant message.    Good luck!    - Jon K ... View more

@ENRGx,   I'm sorry to hear about this recent unauthorized activity. I can certainly understand how concerning this situation can be. You may want to reach directly out to your bank to report the activity with them if you are unable to find the activity on your PayPal account.    Best wishes,    - Jon K ... View more

@Amf03,   I'm sorry to hear about this recent unauthorized activity. I can certainly understand how concerning this situation can be. You may want to reach directly out to your bank to report the activity with them if you are unable to find the activity on your PayPal account.    Best wishes,    - Jon K ... View more

@ChristianDiBrat,   Sorry to hear you're unable to access your account to report that unauthorized activity. I can certainly understand how concerning this situation can be. I'd recommend reaching out to one of our Customer Support teams via Facebook, Twitter, or Chat (if available) to help report that activity.    Best wishes,    - Jon K     ... View more

@ChrisOtt,   Thanks for reaching out on our Community Forums. It's hard to tell if the emails you received are from PayPal or not based on the information you've provided, but here's Help Center article to help spot fake, fraudulent, spoof, or phishing emails.   I hope that helps!    - Jon K ... View more

Hello @Chele60,    Thanks for reaching out on our Community Forums. It's hard to tell if that email you received is from PayPal or not based on the information you've provided, but here's a Help Center article on How to spot fake, fraudulent, spoof, or phishing emails.   I hope that helps!    - Jon K ... View more