PayPal Community

PayPal_JonK · ‎Jan-31-2024

Hello @LarryBohen, Welcome! Thanks for visiting PayPal's Community Forum. This is a great question. I would recommend having the account owner setup the account with all of their information first for security and legal reasons. They need to be the one to agree to the user agreements, and they should not provide you with the personal information needed to complete certain verification steps. Once everything is up and running, they can add you as a user to their account. As a secondary user, they can set certain permissions for you to help manage their account, setup buttons, and more without granting access the entire account. I hope that helps! - Jon K

PayPal_JonK · ‎Jan-31-2024

Hello @ChiefsDiva, Welcome! Thanks for visiting PayPal's Community Forum. Sorry to hear there's some confusion on how a recent transaction was funded. If you go to your Activity, and click on the transaction, you should see how it's funded in the transaction details. You can also find any active Pay in 4 payment plans within the Pay Later section of your PayPal account. I hope that helps! - Jon K

PayPal_JonK · ‎Jan-31-2024

Hello @Dottydo, Welcome! Thanks for visiting PayPal's Community Forum. Apologies for any confusion this has presented. When you scroll all the way to the bottom, you should see a button to "Agree and Continue". If you do not see that option, please reach out to our Customer Support teams for further assistance. Best wishes! - Jon K

PayPal_JonK · ‎Jan-31-2024

Hi everyone! Thanks for visiting PayPal's Community Forum. Thank you @kernowlass for your assistance here. We appreciate your time! @BrianClark, welcome! I'm sorry to hear you've run into some issues logging into your account to report this transaction. I would recommend reaching out to our Customer Support teams to help you update your phone number and open a case on the transaction. Best wishes! - Jon K

PayPal_JonK · ‎Jan-31-2024

Hello @sheredfoxx6, Welcome back! If the currency conversion was not the source of the price discrepancy or additional fee, it may be due to the merchant sending you a payment instead of a refund. Otherwise, it is correct that PayPal does not charge a fee for a refund. You may want to reach out to our Customer Support teams for further review. Best wishes, - Jon K

PayPal_JonK · ‎Jan-31-2024

Hello @ps121241 and @JasepQi, Welcome to PayPal's Community Forum. I can understand how PayPal's reporting can be a bit confusing. As Meghan stated, your best option would most likely be to download a custom Activity Report. An Activity Report is a detailed report of all your transaction activity for any time period in the past 7 years. You may also have the option to customize certain report fields to provide more information on your transactions if you have a Business Account. Here's information on upgrading to a Business Account if you don't already have one. Here's also a summary of the difference between Personal and Business accounts. Best wishes, - Jon K

PayPal_JonK · ‎Jan-31-2024

Hello @Wod288, Welcome! Thank you for visiting PayPal's Community Forum. I'm sorry to hear you've run into some hiccups with a recent transaction. Normally, if you do not complete your Pay in 4 transaction, the pending authorization will be automatically voided by PayPal within 72 hours of the pre-authorization hold. I hope that clears up any confusion. Best wishes on your future transactions with PayPal! - Jon K

PayPal_JonK · ‎Jan-31-2024

Hello @Bribaby90, Welcome! Thanks for visiting PayPal's Community Forum. Here's a great Help Center article you may find useful: How do I create a Sell on Social link on social media? You may also wish to review your other Business Tools available to Accept Payments via PayPal. I hope that helps get you started, - Jon K

PayPal_JonK · ‎Jan-31-2024

Hello @Fiona223, Welcome! Thanks for visiting PayPal's Community Forum. I'm sorry to hear you've run into some issues viewing your history from 2022. You should be able to see reports of your activity for up to 7 years in the past. Here's a great Help Center article to walk you through Viewing and downloading your account history. Best wishes! - Jon K

PayPal_JonK · ‎Jan-31-2024

Hello @Jsisso1, Welcome to PayPal's Community Forum! I'm sorry to hear there's some concern over unauthorized crypto funds transfers. When crypto is sold, proceeds from the sale of Cryptocurrencies will be deposited in USD in your PayPal balance. I would recommend reaching out to our Customer Support teams to report any Unauthorized Activity related to your Crypto Transfers. They should be able to review the transaction and open an unauthorized case on the transfer if needed. Best wishes, - Jon K

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