Fraud by Chinese Company Case Me
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Dear Community
I ordered a mobile phone case from Case Me (casemecase.com) in China and paid via Paypal on 18 Nov 23. (USD20.99). My phone case has not arrived and |ve emailed Case Me 5 times and the courier company (4PX) four times without reply. Can anyone help as to how I should go about getting my money back?
Kind Regards
Brian [removed]
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Fraud & Phishing
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https://www.paypal.com/cshelp/article/how-do-i-open-a-dispute-with-a-seller-HELP160
Advice is voluntary.
Kudos / Solution appreciated.
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Hi
Thanks for your reply. Unfortunately I cant login to Paypal to go to the Resolution Centre because Mobile Number they have on file for me is outdated and obsolete. I login with the correct U/N and password, but they also want to send me a message to confirm it is me. It's to the wrong number.
How do I change my Mobile number to the correct one that I have currently?
Regards
Brian [removed]
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Hi everyone! Thanks for visiting PayPal's Community Forum. Thank you @kernowlass for your assistance here. We appreciate your time!
@BrianClark, welcome! I'm sorry to hear you've run into some issues logging into your account to report this transaction. I would recommend reaching out to our Customer Support teams to help you update your phone number and open a case on the transaction.
Best wishes!
- Jon K
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