Please help me with an unfair resolution

[dinycat]

PayPal did not find in my favor, when in fact, I am the victim!  I ordered one pack of sleep patches to try from a company called Wellmoon, but received several packages and TWO separate charges to my PayPal account, totaling $61.20!  I contacted the company and sent the who bunch back, at my expense (which bought my loss to nearly $70.00.)  They never refunded me.  I escalated a claim on December 18th, and just now got the patently unfair resolution.

I've researched this company and found that others have registered the same complaint with the Better Business Bureau. The company uses several other names, such as Bandoo and MB Versus Media.

I am trying to appeal the decision made by PayPal, as they never grasped the situation.  How in God's creation they found for the seller is a travesty.

Diane [removed]

Illinois

[kernowlass]

@dinycat 

Did you open x2 disputes for item received but not as described and if not which did you open?

Did you escalate to a claim?

Were you asked at any point to return the items back to the seller and if so did you do so with tracking / to the address paypal gave you and provide paypal with trackable proof of delivery back to the seller?

[14suzie]

I've got the exact same problem. Ordered 1 pack from wellnee. I went through to PayPal paid for 1 pack. Then was sent back to wellnee and the site kept asking over and over to add things to my order. I didn't. Then a thankyou for your order popped up.. I then received a email from pay pal and they had taken for 4 boxes not 1. I immediately cancelled the order and contacted PayPal. Who told me to contact bandoo. They Bandoo replied and said ur was a different company. Well née didn't reply for 5 days. Totally ignored my request to cancel order. Pay dispute started but pay pal said I'd authorised the payment. I've now asked wellbee /mb versus media /bandoo,fir a return address for sending me items I did not order. PayPal not helping. I'm at a total loss now. I've exhausted every avenue. Surley PayPal need to stop this scam company?

[kernowlass]

@14suzie 

This is not your thread, you are confusing the original posters issue.

@dinycat 

If you can answer the above questions I asked someone may be able to help you.