MTS_Christina

@vapn    Under "Incidents" there is a message about reporting:      Christina  ... View more

Hi @Marky863,   No, the PayPal Business debit card is not the same as the PayPal credit card. The links provided give you information on the differences between the two. Hope this helps! Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @tgcandco,   There is a known issue with the reports and the engineering teams are working to resolve. You can find updates on this issue on the PayPal Status page.    Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @Rozzhopp, Thank you for posting.   It sounds like Square, a competitor to PayPal is having issues at farmers markets. If you download the PayPal Here app (PayPal's Card Present Processing App) you can use PayPal technology and we offer live phone support 7 days a week.   Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @VIPAdmin,   PayPal will not pass on the information unless the website is built to intake this information. Meaning, PayPal will only pass this onto you as long as it is passed in the order. To be able to complete this, you will need to pass the item information in the Orders API.    Hope this helps! Christina  ... View more

Hi @VIPAdmin,   No worries, apologize for the delayed response. Smart Payment Buttons is solely a payments product, therefore it doesn't have the capability to do any inventory tracking. We do have a partner, Stitch Labs, that provides inventory management software which we  suggest on our PayPal Partner Solutions Directory.   You can find the list of parameters for Smart Payment Buttons in the Reference. On the left hand navigation, select the Orders and Payments API to see the list of parameters.   Hope this helps,  Christina  ... View more

@Nabuya900 I'm unsure of your actual question, in that notice PayPal advises that in order to avoid connectivity issues that a developer needs to ensure that the merchants  solution uses the DNS results and honor the (short) Time To Live (TTL) values, to determine the IP addresses of our servers.   The phrase "your account access is limited" wouldn't necessarily have to do with the connection to PayPal. Can you give more information? Thanks, Christina  ... View more

@tdalzell    Thanks for the detailed information. I agree that the expectation is to change the information and go. I will work to get the sample code and response in sandbox updated so that this is not a situation that can happen again.   I apologize for the inconvenience this may has caused.   Christina   ... View more

@tdalzell This should not work in Sandbox. When navigating to my own sandbox app I am unable to see any variable for phone in the Connect with PayPal option. If you have a different experience, can you please provide a screen shot and the app ID and we can research further to correct that.  Christina  ... View more

Hi @tdalzell    Unfortunately, phone is not something that PayPal can provide and this will need to be gathered from the customer on the merchant side.  Christina  ... View more

Hi @tdalzell,   The scopes you've requested should be enabled now. Can you please confirm that everything is working as expected.   Thanks, Christina  ... View more

Hi @mikewz,   We have published the documentation 3-D Secure with 3rd Party Merchant Plug-ins. Please let me know if this helps or if you have additional questions.   Thanks, Christina  ... View more

Hi @tdalzell,   I've reached out to the team and hope to have an answer soon. As soon as I hear anything I will respond here.  Thanks, Christina  ... View more

Hi @TJC3,   Can you submit a ticket with Merchant Technical Support to research why a payment made to your business account went into your personal account. This doesn't sound like normal behavior and they will be able to fully research this issue.    Once done, you can post your ticket number here and I will follow up internally to move the resolution along.  Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @Veeras,   Can you help me to understand which PayPal API you are trying to integrate?    Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi all,  I will look into this issue and reply here once I find out the issue. Please bare with me while I research.  Thanks, Christina  ... View more

@cata_para    Do you have a PayPal Account Manager? Meaning, do you have a PayPal employee assigned to help you with issues on your account? Also, when you signed up to be a partner, did you receive any communication about having an integration team assigned to help you integrate the PayPal Commerce Platform APIs. There are certain steps that need to be completed in order to be able to test in the sandbox.   Apologies that this is causing such pain, I continue to try and drive changes to ensure that this experience is improved. Christina  ... View more

Hi @mikewz,   Below are the responses I've received:    Do you know whether the integration for PayFlow will support 3DS v1.0 or v2.0? The docs for implementation state that "PayPal will implement 3-D Secure 2.0 in the second half of 2019" The integration will support all versions of 3DS. We currently support 3DS 1.0 which can be integrated right away, the newer release will upgrade it to 2.0. Do you have a date that the team are working towards for launching thePayFlow integration support? (even a rough idea would be helpful). We will launch the Payflow integration 1st week of September in production live How will the information for PayFlow support be publicized - is there a page we can check for news? Yes, Correct we will be updating the information in the same page   We will be reaching out directly soon to provide the instructions, hope this helps! Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

@mikewz,   Working on getting you answers. Since it's the weekend, I probably won't have a response until next week.   Thanks, Christina    ... View more

Hi All,    I've confirmed that we have fixed this issue. If you find that you're still facing this issue, we'd suggest clearing cache and cookies.   Thanks,   Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @Jasssssson,   Can you give more details as to why you're looking for the IP address?    Christina  ... View more

@mikewz,   Your concern is valid and I completely understand your point of view.   From what I understand, the integration will be very similar except that the 7 parameters which are accepted in the given link will have a different name for Payflow. The team has assured me that they are currently working on getting this documentation out and you will know as soon as I do.    Christina  ... View more

Hi @anyarazina,   If you’ve submitted a request on our Partner Portal and haven’t heard back don’t worry, you have been added to our interest list for PayPal for Partners.   PayPal will be sending you more communications over the next couple of months as we work through the backlog of interest and have new information to share about our automated onboarding.   Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @anyarazina,   I checked into that ticket and it appears you were trying to gain access to use the Paypal Commerce Platform product, and not the Log in with PayPal (which is the forum you posted on). Unfortunately, the Technical support team was correct with the guidance they gave you. Because this is a new product we are working through the challenges, including the on-boarding process. As advised, you should get a response via email in the near future if your use case has been approved to use this product. Otherwise, if you don't receive an approval email my suggestion would be to continue to reach back out to see if the use case can be approved by our sales team.    Apologies for any inconvenience this creates.  Thanks, Christina  ... View more

Hi @anyarazina,   We're currently working through a backlog of request(s) and hope to clear these out by the end of the week. If you find that your application still has not been approved by then please submit a ticket through out Merchant Technical Support (or update a submitted ticket) and we will escalate this issue with the team.  I apologize for the delay and appreciate your patience while we continue to work through these.  Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @mikewz,   PayPal is currently working to get steps out for the type of integration you have, this information should be available in the near future. We are also working on updated communications regarding the 3DS updates, so another communication to look out for. Rest assured, your integration does support 3DS.   One question we do have is have you been able to register with Cardinal Commerce and create the account?    Thanks, Christina  ... View more

Hi All,   We apologize for the inconvenience this has caused and this issue (I'm being told) has been resolved. If you find you're still facing challenges with the IPN Simulator please reach out to our Technical Support teams for additional assistance.  Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @lalitkalyan,   The Developer Account is not considered a live account and therefore you will not be able to transfer funds from your Developer Account to your Live Account, because they are not real funds.  Can you explain the problem you're facing in more detail? E.g. are you putting test funds into the Developer Account for testing and you aren't seeing that reflected correctly?   Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @mikewz,   You mention that you're trying to fulfill your obligation to be 3D Secure, do you currently have a Pro account today? Meaning can you process pro transactions?   If you do not have Pro today but are using a different product type, PSD2-3DS does not apply and you're not required to do any integration updates.    Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @jbis9051 @tannsm,   Our Technical teams are aware of this issue and are actively looking into this issue. If you'd like to add more instances to this issue you can submit a ticket with our Merchant Technical Support team. Otherwise, I will be posting an update as soon as I hear anything. We apologize for the inconvenience this may cause you. Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more