MTS_Christina

Hi @jlippiner,    I understand the concerns, I'm working with the product teams to see how we can make this more clear. I apologize for the challenges this is presenting you.  Christina  ... View more

Hi @ArtificIdio,    We apologize for any frustration you've encountered with the new layout. If you could submit a ticket with the Merchant Technical Support team and provide me the number I'd be happy to take this feedback to the product teams.  Christina   ... View more

@sharpiemarker Thank you! I've sent this onto the right team.    Christina  ... View more

Hi @xavierhicks,    At the bottom of the emails should be a template ID. Can you provide this to me so that I can look into this?    Thanks, Christina  ... View more

@sharpiemarker would you happen to have the template ID that is located at the bottom of the notification? ... View more

@Paulaparker I'm sorry but I don't understand what you're trying to accomplish. This forum is for communicating Feature Request(s) of PayPal products. If you're having trouble accessing your API credentials, we have information on paypal.com/selfhelp that will provide information on how to access those.  This request will be denied as there is no information that helps me understand what you're requesting.  Christina  ... View more

Thanks, @sharpiemarker. I'll take this back to the product teams where it could be prioritized.   ... View more

Hi @reidelectronics    I apologize that you have to point this out. I'll work with the team to include a URL link to the site. The website address is www.paypal-support.com in case you still need it.    Christina                  ... View more

@artlytical_dave can you please submit a ticket here and provide me the ticket number. I'd like to understand the product(s) you're using to research how to fix this problem.  Thanks, Christina  ... View more

Hi @Frigidman,   We appreciate your detailed feedback. It's a part of our mission to provide a secure interaction for both our Consumers and Merchants. As such, I will take this feedback back to our development teams to find a solution (or integrate yours) on this.     Thanks, Christina  ... View more

Hi @roqstar,   Can you please submit a ticket with Merchant Technical Support to research why you are having this issue.    Thanks, Christina  ... View more

Hi @JCDL1,   I hate to ask you again, but can you please submit a new ticket through Merchant Technical Support and provide me the ticket number here. This will help me to communicate with you directly.  Thanks, Christina  ... View more

Thank you @JCDL1. I'll check on this for you.  Christina  ... View more

Hi @JCDL1,   Could you please submit a ticket with our Merchant Technical Support team and provide me the case number here. I will do my best to track this through the channels.  Thanks, Christina  ... View more

Apologies for the inconvenience, this issue was corrected as of yesterday (01/15).   Was my post helpful? If so, please give me a kudos!   Christina  ... View more

Thank you all for your patience as we fix this issue. We apologize for any inconvenience this has caused. *Please note that this will fix the link going forward and any previous emails sent prior to 01/16 will continue to have the broken link.   ... View more

I apologize for the inconvenience this is causing, we anticipate to have this fixed this week. I'll post here as soon as I hear that this has been corrected.    Christina  ... View more

Hi @Balzac,   I apologize for the inconvenience this may be causing. To access these reports you will need to Contact Us. Please tell the agent that you're requesting the Transactions reports be enabled. If you find that you're having trouble, please reach back out to me and I will look into your specific issue.    Christina  ... View more

Thank you @Trilla1, just checked with our teams and we are actively working to fix that issue. I'll reply here once I hear that it's been fixed.  ... View more

@ameotoko Can you provide me with your case number?  ... View more

@Trilla1  Can you send me a screenshot of an example of this? Also, there's an ID at the bottom of the email, can you provide that?  ... View more

@cdetdi or @arthurLopesOSF,    If either of you could submit a ticket with Merchant Technical Support and provide the support number here, we are trying to research why this is happening. While the documentation may state that this product was deprecated, PayPal would still support the existing product until otherwise noted. I'm not finding that we've communicated that this product was deprecated, therefore we need more information to research. I appreciate your help in trying to solve this mystery.    Christina  ... View more

@Faithinyou,   I'm sorry to hear that you're not being supported. If I understand your issue it's not that the buyer can't pay you but that you can't see that they have paid you in your PayPal account?  Thanks, Christina  ... View more

Hi @dengesg,   Below are some typical reasons why you'd see this error message: The email address on file with the shopping cart is not confirmed or associated with your PayPal Account The merchant is testing their own checkout, which makes it appear that the merchant is paying themselves There is a special character in the description   If you find that after validating these common issues that your buyers still encounter this problem, please submit a ticket with our Merchant Technical Support teams to investigate further.  Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @dengesg,   This issue could be for numerous reasons. Can you provide your website address, the URL when you receive the error message, and/or any identifier that can help us to pinpoint the specific issue?  Thanks,  Christina   Was my post helpful? If so, please give me a kudos! ... View more

Hi @Koakoo    We have information on this API Error code in our FAQ, Why did I get API error code 10501?    If you find you cannot solve this issue using this information, please reach out to our Merchant Technical Support team to assist you.    Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more