MTS_Christina

Apologies for the inconvenience, this issue was corrected as of yesterday (01/15).   Was my post helpful? If so, please give me a kudos!   Christina  ... View more

Thank you all for your patience as we fix this issue. We apologize for any inconvenience this has caused. *Please note that this will fix the link going forward and any previous emails sent prior to 01/16 will continue to have the broken link.   ... View more

I apologize for the inconvenience this is causing, we anticipate to have this fixed this week. I'll post here as soon as I hear that this has been corrected.    Christina  ... View more

Hi @Balzac,   I apologize for the inconvenience this may be causing. To access these reports you will need to Contact Us. Please tell the agent that you're requesting the Transactions reports be enabled. If you find that you're having trouble, please reach back out to me and I will look into your specific issue.    Christina  ... View more

Thank you @Trilla1, just checked with our teams and we are actively working to fix that issue. I'll reply here once I hear that it's been fixed.  ... View more

@ameotoko Can you provide me with your case number?  ... View more

@Trilla1  Can you send me a screenshot of an example of this? Also, there's an ID at the bottom of the email, can you provide that?  ... View more

@cdetdi or @arthurLopesOSF,    If either of you could submit a ticket with Merchant Technical Support and provide the support number here, we are trying to research why this is happening. While the documentation may state that this product was deprecated, PayPal would still support the existing product until otherwise noted. I'm not finding that we've communicated that this product was deprecated, therefore we need more information to research. I appreciate your help in trying to solve this mystery.    Christina  ... View more

@Faithinyou,   I'm sorry to hear that you're not being supported. If I understand your issue it's not that the buyer can't pay you but that you can't see that they have paid you in your PayPal account?  Thanks, Christina  ... View more

Hi @dengesg,   Below are some typical reasons why you'd see this error message: The email address on file with the shopping cart is not confirmed or associated with your PayPal Account The merchant is testing their own checkout, which makes it appear that the merchant is paying themselves There is a special character in the description   If you find that after validating these common issues that your buyers still encounter this problem, please submit a ticket with our Merchant Technical Support teams to investigate further.  Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @dengesg,   This issue could be for numerous reasons. Can you provide your website address, the URL when you receive the error message, and/or any identifier that can help us to pinpoint the specific issue?  Thanks,  Christina   Was my post helpful? If so, please give me a kudos! ... View more

Hi @Koakoo    We have information on this API Error code in our FAQ, Why did I get API error code 10501?    If you find you cannot solve this issue using this information, please reach out to our Merchant Technical Support team to assist you.    Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

@LauraRichards what is your website address? Also, this error message can be displayed for many reasons. Do you have a screenshot or can you provide the full URL when you get this error message?  Christina  ... View more

Hi @Engrave007    Can you provide the merchant's website that you were trying to checkout on?  Thanks, Christina  ... View more

Hi @mgb-01    Here's an article on How do I add a PayPal payment button to my Website? You'll see that there is a tip on the bottom:    The 'Email URL' option is only available if you are not using any drop-down menus, text boxes or user selections. If these selections have been made you will be required to use the HTML code to create your button. We cannot send a URL with these options.   Hope this helps! Thanks,  Christina  ... View more

Hi @Unicatlearning,   Please see the Currency Code - Developer documentation   Your ability to accept INR depends solely on your PayPal account and where it was created. INR currency is supported as a payment currency and a currency balance for in-country PayPal India accounts only.   Hope this helps,  Christina  ... View more

Hi @tdalzell,   At first glance of your described issue it sounds  like you're not setting the tax within the SDK and relying on the tax settings within the account, which is not the case with the PPH SDK. You would  need to set the tax on the invoice when you are creating it with the items.    If you continue to have issues, I'd suggest submitting a ticket with Merchant Technical Support. Please include if  you're working on iOS or Android when doing so so they can help you further.    Hope this helps!   Thanks, Christina   ... View more

Hi @tdalzell,   Happy to help. I'll reply back here once I know the answer to your question.  Thanks, Christina   ... View more

Hi @mikewz,   We are aware of this issue with PayPal Manager and are actively working to fix it. We are also working on updating PayPal Status. I apologize for this inconvenience.  Christina   ... View more

Hi @Nat73    Check out our article Why did I get API error code 10422?    Thanks, Christina  ... View more

@Buythatcard,   I apologize this is still not clear. Unfortunately, the next steps are based on your integration and that's something that is created by either you or your developer. If you're using a 3rd party integration (e.g. a Shopify or Wix) to connect to PayPal, you'll plug this new Certificate into those platforms. If you're using an API to connect, you'll put this new certificate into that. Again, it's all based on how you are getting your payments. Christina  ... View more

Hi @kapilsharma,   This may help you with what you're trying to accomplish, 3-D Secure with 3rd-Party Merchant Plug-Ins.   Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @cdetdi,   I'll check on this for you. Please bare with me while I work on getting you an answer.    Thanks, Christina    ... View more

Hi @Jim87 @Buythatcard,   I apologize for the inconvenience this has caused sending instructions that don't match your experience. Below are the steps that may help you:    1. Login to your PayPal account. 2. Click the Profile gear icon in the top right corner. 3. Click on My Selling Tools on the left hand side. 4. Click on Update across from API Access. 5. Scroll down to the NVP/SOAP Integration box and click on Manage API Preferences.   On the following page you can renew your certificate. Please do note that you can only have two active certificates at once, so you may need to remove one before you can renew the other.   If you find that these don't work, please let me know. Otherwise, you can submit a ticket with our Merchant Technical Support team.  Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @Amit37,   Here is documentation on how to Get your API Test Credentials. I'm not sure if you're testing or not but you will find that these instructions will help you also with going live as this is a toggle within the Developer Dashboard.    Hope this helps,  Christina    Was my post helpful? If so, please give me a kudos!   ... View more

Hi @Mark-Spectrum,    Here's some documentation that may help you with this.  Christina    Was my post helpful? If so, please give me a kudos! ... View more

@vapn    Under "Incidents" there is a message about reporting:      Christina  ... View more