MTS_Christina

Hi @arijit2103,    You'll want to check PayPal's Acceptable Use Policy.    Christina  ... View more

Hi @poknat23,    We're declining this question as this board is meant to have ideas for merchants who are using PayPal to accept payments. From my research, you can only find this information when logged into the web version of PayPal.      ... View more

Hi @gerrihab, Unfortunately this board is for suggestions for Merchants that accept PayPal payments. If you're still facing an issue, please contact support.  ... View more

@GiorgioForti, the App type is really going to drive the product that you're using. What is the use case you're solving for, e.g. are you just trying to accept payments? Then a business app and the checkout docs will be all that you need. Also, is there a reason you have not upgraded to a business account if you're trying to create a PayPal solution?  ... View more

Hi @itwcreativework,    Happy to help! Please find my responses below:    Debug IDs - When you're trying to create the application and receive "Something went wrong, please try again later" you'll notice that the URL has changed to include an ID. You can provide that entire URL in the ticket and the agents should be able to use that to track the issue.   Vault Functionality - For both Sandbox and Live, when creating a new app for REST API the vault functionality should be automatically enabled <see screenshot below>. You shouldn't have to select anything when creating a new app to enable this feature.     Christina  ... View more

Hi @itwcreativework,    Would you be able to submit a request to Merchant Technical Support and provide the debug ID's that go along with this issue you're facing. The vault functionality should be enabled by default (unless you are trying to add to an already existing app, which is not supported). Once you've submitted the ticket if you can provide the ticket number here, I can get the right people to look into this issue in detail.  Christina  ... View more

Hi @SamsaraStreet,   It's my understanding that the solution you're looking for does work but only as a branded solution, meaning it'll show as PayPal vs. what you'd consider an unbranded solution that has your brand. If you're looking for an unbranded solution, that is what is not available in the UK. Let me know if you still need help and I'll try to get you the details.    Christina  ... View more

@FixItDik Definitely understand the frustration.   The best path to troubleshooting would be to submit a technical support request with our Merchant Technical Support team. When you submit a request, provide all the details you have already provided and any Debug IDs. This will help them to research in the logs what's really going on.    Note: If you want me to follow up with them, just leave me your ticket # once submitted and I can track the request. Christina  ... View more

Our list of IP addresses can be found here.  ... View more

Hi @nguyentrongdong,    Let me see if I can understand your translation, you're suggesting that there is another way to notify PayPal of a "bug" in context (meaning when it's happening) outside of the current ways as someone may have an authentication issue?  ... View more

Got it. Let me see what I can do to get you answers. Apologies for the delay, but it may not be until early next week as the teams are out of office today.  ... View more

Apologies for the delay, @FixItDik. Are you still having this issue? If so, I'll see what I can do to track down answers.  ... View more

Hi @Rob747,    First, apologies for such a negative experience. I've sent this issue to our teams to investigate. I'd like to understand if you're using the How to: Setup PayPal Commerce Platform in Multi-Vendor cs.cart documentation to set this up?  ... View more

Hi @mindgem, I apologize for the challenges this new UI is bringing you. I've passed this feedback/request on to the product team.      ... View more

Thanks @alloy_bacon,    We'll look into this request.  ... View more

From your message, it is tough to understand what you're asking or suggesting. Do you have more information? If no, we will decline this post.  ... View more

Hi @sharpiemarker    I've asked the product team again to look into the email template.   As for the capture of funds, there are many reasons why that would happen. I'm super late getting to your response, and I completely apologize 😞 If you're still seeing that issue I'd say submit a request with Technical support to look into the transaction. If I'm too late and you've moved on, I'm sorry! Definitely didn't mean to keep you hanging.  Christina  ... View more

Hi @jlippiner,    I understand the concerns, I'm working with the product teams to see how we can make this more clear. I apologize for the challenges this is presenting you.  Christina  ... View more

Hi @ArtificIdio,    We apologize for any frustration you've encountered with the new layout. If you could submit a ticket with the Merchant Technical Support team and provide me the number I'd be happy to take this feedback to the product teams.  Christina   ... View more