MTS_Christina

@mikewz,   Working on getting you answers. Since it's the weekend, I probably won't have a response until next week.   Thanks, Christina    ... View more

Hi All,    I've confirmed that we have fixed this issue. If you find that you're still facing this issue, we'd suggest clearing cache and cookies.   Thanks,   Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @Jasssssson,   Can you give more details as to why you're looking for the IP address?    Christina  ... View more

@mikewz,   Your concern is valid and I completely understand your point of view.   From what I understand, the integration will be very similar except that the 7 parameters which are accepted in the given link will have a different name for Payflow. The team has assured me that they are currently working on getting this documentation out and you will know as soon as I do.    Christina  ... View more

Hi @CXS_KEN,   I apologize for this very broken experience. We have escalated this to the team responsible and have been advised that the backlog of requests should be acted on by Friday (August 16). If you do not see a response, please send me your Technical support ticket number and I will personally go to the team myself to resolve.  Again, I'm sorry that your experience with this process has been anything but good. And, I can assure you that this issue will be escalated to the leadership.  Christina  ... View more

Hi @anyarazina,   If you’ve submitted a request on our Partner Portal and haven’t heard back don’t worry, you have been added to our interest list for PayPal for Partners.   PayPal will be sending you more communications over the next couple of months as we work through the backlog of interest and have new information to share about our automated onboarding.   Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @anyarazina,   I checked into that ticket and it appears you were trying to gain access to use the Paypal Commerce Platform product, and not the Log in with PayPal (which is the forum you posted on). Unfortunately, the Technical support team was correct with the guidance they gave you. Because this is a new product we are working through the challenges, including the on-boarding process. As advised, you should get a response via email in the near future if your use case has been approved to use this product. Otherwise, if you don't receive an approval email my suggestion would be to continue to reach back out to see if the use case can be approved by our sales team.    Apologies for any inconvenience this creates.  Thanks, Christina  ... View more

Hi @anyarazina,   We're currently working through a backlog of request(s) and hope to clear these out by the end of the week. If you find that your application still has not been approved by then please submit a ticket through out Merchant Technical Support (or update a submitted ticket) and we will escalate this issue with the team.  I apologize for the delay and appreciate your patience while we continue to work through these.  Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi All,  We apologize for the inconvenience that this has caused. We are currently working through a backlog of applications and hope to have all reviewed by the end of the week. If you find that your application has still not been approved, please submit (or respond to an existing) a ticket with our Merchant Technical Support team to escalate this.    Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @mikewz,   PayPal is currently working to get steps out for the type of integration you have, this information should be available in the near future. We are also working on updated communications regarding the 3DS updates, so another communication to look out for. Rest assured, your integration does support 3DS.   One question we do have is have you been able to register with Cardinal Commerce and create the account?    Thanks, Christina  ... View more

Hi All,   We apologize for the inconvenience this has caused and this issue (I'm being told) has been resolved. If you find you're still facing challenges with the IPN Simulator please reach out to our Technical Support teams for additional assistance.  Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @lalitkalyan,   The Developer Account is not considered a live account and therefore you will not be able to transfer funds from your Developer Account to your Live Account, because they are not real funds.  Can you explain the problem you're facing in more detail? E.g. are you putting test funds into the Developer Account for testing and you aren't seeing that reflected correctly?   Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @mikewz,   You mention that you're trying to fulfill your obligation to be 3D Secure, do you currently have a Pro account today? Meaning can you process pro transactions?   If you do not have Pro today but are using a different product type, PSD2-3DS does not apply and you're not required to do any integration updates.    Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @jbis9051 @tannsm,   Our Technical teams are aware of this issue and are actively looking into this issue. If you'd like to add more instances to this issue you can submit a ticket with our Merchant Technical Support team. Otherwise, I will be posting an update as soon as I hear anything. We apologize for the inconvenience this may cause you. Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Thank you @bruvinsky,   Our teams are actively looking into the issue and I will let you know once I hear that this issue has been resolved.  Thanks, Christina  ... View more

Hi @amwd09 @fusion916,   Can you please submit a ticket with our Merchant Technical Support to look into why you're experiencing this.  Thanks, Christina  ... View more

Hi @luish242, We have some basic troubleshooting tips on our article My Payments Standard integration isn't processing transactions. What should I do? that may be able to help. If you still find you're facing issues, please submit a ticket with our Technical Support teams providing the flow log ID (flowlogging_id=f0715a4c2c7b3).   Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @CPSA210,    Checkout our article How do I accept credit cards with Checkout using the Guest Checkout option?, and let me know if this helps.  Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hello @WillWho,   I'm very sorry to hear that you're having such a horrible experience. I'm currently working with our teams to look into this matter. As soon as I hear anything from our team, I will post another response here. We appreciate your loyalty as a longtime customer and this is not the experience we want you have.  Thanks, Christina  ... View more

Hi @Borisu @CamelliaSinensi, Here is some content we have on Developer.PayPal.com, please let me know if this helps.  Thanks, Christina  ... View more

Hi @c1scok1d,   I'd suggest submitting a ticket with our Merchant Technical Support team to troubleshoot why you are receiving this error. Please include all error ID's when submitting this ticket to ensure a faster research time.  Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @savvyitsols15,    This issue could be for a number of reasons. Please checkout some of our Help Center articles below:    My Payments Standard integration isn't processing transactions. What should I do?    Also, if you search here in the community you will find other possible solutions to solve your problem. Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @carlymurray29,   Thank you for this feedback. I'll take this to the product teams and see how we can incorporate this feedback.  Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @Alee818    You'll find that I put my response to the questions in bold below. Also, can you confirm when you say "Credit Card" are you speaking about the PayPal Business Debit Card?     Why doesn’t PayPal offer a virtual credit card while waiting for the physical credit card so we are able to purchase things. Good suggestion, I will bring this up to our product team.    For example I need to purchase business plane tickets and I am not able to bc I have to wait 5-10days with usps when all enveloped mail is 2-3 days. THIS FOR MY BUSINESS NOT PESONAL. So certain things have come the business account not my personal and telling me to just use my personal account does not solve it when I need it to reflect it was for my business. NOT TRACKING THE CARDS BEING SENT OUT MEANS YOU ARE GIVING OUR CC TO ANYONE TO USE BC THE WRONG ADDRESS JUST GOT MY CARD AND ALL THEY NEED IS MY ZIPCODE WHICH IS ON THE ENVELOPE TO USE MY CARD. So instead of protecting our information you are giving it away. How reassuring. I understand the concern and will also bring this up to our product team.   Thanks,  Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @cata_para,   To get access to those APIs you have to go through our Partner team. Please submit a request here and someone should reach out if your use case is approved.   Christina   Was my post helpful? If so, please give me a kudos!    ... View more

Hi @WafB,   In order to accomplish this, you can add additional addresses into your PayPal account. We provide steps to complete this in our article How do I add, change, or remove a street address?    Hope this helps! Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @b2tech @jonwheelerptc,   I apologize for the inconvenience this has caused. A small correction, PayPal has not deprecated the subscription button, but we did deprecate the ability to modify a subscription or have PayPal generate usernames and initial passwords for subscribers . Merchants who previously created a solution with either of these features will experience "Things don't appear to be working at the moment" issues. You can re-create your subscription button without the modify feature, which will solve the current issue your customers are facing. If your button included generating a username or password, merchants will still need to re-generate a button without this feature and will need to find another solution for this use case.    If you find you're still unable to fix this, please submit a ticket with our Merchant Technical Support teams.  As b2tech stated, more information on this can be found in our article Important notice regarding upcoming subscription changes.   Thanks, Christina    Was my post helpful? If so, please give me a kudos!   ... View more

Hi @knuppelwuppel,   We wouldn't be able to identify your issue without researching. I'd suggest submitting a ticket with our Merchant Technical Support team to research.  Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more