HI @shawnz,   Since you are using the intent=capture in your Create Order requests, you will only see the Create status (when you initially create the order) and Completed for when you actually capture the order.   Let me know if this helps! Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @afomina @lucacastellone,   Are you a primary user on the account or a secondary user? Based on this answer, we may have a possible reason this could be happening.  Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @ae6dx,   A long term solution would be upgrading to a business account, as this is a feature only available to Businesses. For a short term solution, are you able to access your IPN settings by going directly to https://www.paypal.com/cgi-bin/customerprofileweb?cmd=_profile-ipn-notify? If so, you can use this to access, but again this isn't a long term solution.   Thanks, Christina   Was my post helpful? If so, please give me a kudos!   ... View more

Hi @shawnz,   I've moved your post back to the Rest API's section. Let me know if there is anything else I can help with.  Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @mba90008,   I can understand your concern. We would encourage you to upgrade to the JavaScript SDKs so that you're always up to date when we make product changes. With checkout.js, this product will continue to work and we will support it, but the product updates that we make will not be made to checkout.js.    Hope this helps! Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @Martin168,    Unfortunately, you will need to have a business account in order to enable Smart Payment Buttons.  Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @Irina_IMC,   For PRO Hosted solutions PayPal will be taking care of the 3DS for the merchant so we do not expect any action. But for PRO API, the vendor would have to make changes as outlined here.   Please let me know if you have any additional questions/concerns.   Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @ARos,   Please submit a ticket with our Merchant Technical Support team.   Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @egalot,   I apologize for the inconvenience, I suggest submitting a ticket with our Merchant Technical Support teams to look into why your solution has changed.    Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @Marjamada,   For your first pain point, Un-solicited badge's sent to your email. I can understand your point of view and luckily this one can be easily fixed. This feature is in hopes that PayPal can encourage our users to interact with each other. A sense of community where you are awarded for engaging. If you want to discontinue these notifications do the following:    1. Select the Icon in the Right corner of the webpage > Community Settings 2. Next select Preferences > Notification Preferences > Badges I earn 3. Select Never and Save.      For all other pain points, I'll go back to our design teams and see how we can address each of your pain points, which are valid concerns.    If you find that there are other issues that you come across, please don't hesitate to post it here.  Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @Xtempore,    I apologize for the inconvenience that this has caused and I can understand your frustration. We are currently working diligently to provide a better solution. Thanks, Christina  ... View more

Hi @VIPAdmin,    Thank you for taking the time to post your feature request. I've passed this suggestion onto our product teams and will make sure to keep you updated on any progression.  Thanks, Christina  ... View more

Hi @Marlon3409,   With what you've described below, it appears that you're currently using our PayPal Payments Standard Subscriptions as a solution. With this solution, you will see the ID as described with an I-, unfortunately you will not receive a BAID. In order to solve your problem, you will need to contact us to upgrade your solution to Express Checkout. In your ticket, please include the details about what you're trying to accomplish.    Additional Information What is the billing agreement for PayPal Express Checkout?   ... View more

Hi @Marjamada,    We appreciate your feedback regarding the challenges you face when using the website. I see that you may be using our Business view, can you give me specific scenarios that are difficult? Is the current documentation not helpful? Is there anything we can provide that would help with the adaptation of when we make changes to our UI?    I apologize for any inconveniences this has created.   Christina  ... View more

Hi @jiao123,   Appreciate you taking the time to provide this feedback. I'd love to pass this onto the right team and was wondering if you had a specific SDK you were referencing your feedback to? Or were you speaking in general about all of the SDKs.    Look forward to your response Christina  ... View more

Hi @nickanthony    If you go to the gear settings you are taken to your profile page. You can find the IPN settings is now under the Website Payments option.    Please let me know if this helps. Thanks, Christina  ... View more

Hi @CaptBobBook,    We've created an article, How do I edit a PayPal payment button?, which walks you through the steps of updating your button (or in your case the price of your item for sale). Please let me know if this information helps you to solve your problem.  Thanks, Christina    ... View more

Hi @mmoprovider,    I'm sorry to hear that your customers are facing issues while checking out. Please submit a ticket with our Merchant Technical Support who will be able to help you identify the issue.  Thanks, Christina  ... View more

Hi @Ashishyadav1,    Can you please submit a ticket to Merchant Technical Support with the details of what you're doing to receive this error message. Once you've submitted the ticket, please post the ticket number here and I will work with the team to figure out what the issue is you're facing.  Thanks, Christina  ... View more

Hi @alante1,   Unfortunately we've deprecated the modify feature in our classic subscription product (as seen in the post Important Notice regarding upcoming Subscription Changes).    You will find the documentation for our Subscriptions API is here. There you will find an integration guide that will help guide you through the process of using this new product.  Hope this helps! Thanks, Christina  ... View more

Hi @DrFitness,    Unfortunately you'll need to provide more information for anyone to be able to give you guidance on how to solve. Is this a new payment button or existing? What type of payment button are you creating? To be clear, you're receiving this error after you've copied the code onto your website and have selected the button from your site?  Any details you could provide will help get you a faster answer.  Thanks, Christina  ... View more

Hi @sltimes,    We have some help documentation here, please let me know if this doesn't help solve your problem.  Thanks, Christina  ... View more

Hi @Mr-dogsbody    I'm sorry to hear that you're having troubles contacting us in the manner that best fits your needs. If you'd like to email us you can select Contact Us  and scroll down to the bottom where you're given an option to Email. Please note that in order to email a Customer Service agent you will need to login to your account to complete this action. If you find that you're not having the same experience that I've described, please let me know so that I may research further.   Thanks, Christina ... View more

Hi @Andrea131    If you are interested in turning on Payouts for your live account, please give us a call at 888-221-1161.   Thanks, Christina  ... View more

Hi @novusflos    Can you please submit a ticket with our Technical Support team. In your ticket please include the following:  Sandbox email address you're logging in with as the "buyer" account Sandbox facilitator (seller) account Once you have submitted your ticket, please reply to me with the ticket number associated so that we may research why this is happening.  Thanks, Christina  ... View more

Hi @mikewz - the team has informed me that the changes are now in sandbox. Can you please test and let me know if you have any questions/concerns. Thanks! Christina  ... View more

Hi @Patz79    I'd suggest submitting a ticket with our Merchant Technical Support team to check your account to ensure nothing is needed from our end. I apologize for the inconvenience.    Thanks, Christina  ... View more