MTS_Christina

Hi @Nat73    Check out our article Why did I get API error code 10422?    Thanks, Christina  ... View more

@Scottypb    I will get this to the right person to research. I will not post any information related to your account so the update I come back with may be generic.   Thanks, Christina  ... View more

@Scottypb  I apologize that you're having to go through this type of ordeal. This is not the intended experience that we want anyone to have. If you want me to look into your issue as I did with the previous customers, I would be happy to.  Thanks, Christina  ... View more

@Buythatcard,   I apologize this is still not clear. Unfortunately, the next steps are based on your integration and that's something that is created by either you or your developer. If you're using a 3rd party integration (e.g. a Shopify or Wix) to connect to PayPal, you'll plug this new Certificate into those platforms. If you're using an API to connect, you'll put this new certificate into that. Again, it's all based on how you are getting your payments. Christina  ... View more

Hi @kapilsharma,   This may help you with what you're trying to accomplish, 3-D Secure with 3rd-Party Merchant Plug-Ins.   Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @cdetdi,   I'll check on this for you. Please bare with me while I work on getting you an answer.    Thanks, Christina    ... View more

Hi @Jim87 @Buythatcard,   I apologize for the inconvenience this has caused sending instructions that don't match your experience. Below are the steps that may help you:    1. Login to your PayPal account. 2. Click the Profile gear icon in the top right corner. 3. Click on My Selling Tools on the left hand side. 4. Click on Update across from API Access. 5. Scroll down to the NVP/SOAP Integration box and click on Manage API Preferences.   On the following page you can renew your certificate. Please do note that you can only have two active certificates at once, so you may need to remove one before you can renew the other.   If you find that these don't work, please let me know. Otherwise, you can submit a ticket with our Merchant Technical Support team.  Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @Amit37,   Here is documentation on how to Get your API Test Credentials. I'm not sure if you're testing or not but you will find that these instructions will help you also with going live as this is a toggle within the Developer Dashboard.    Hope this helps,  Christina    Was my post helpful? If so, please give me a kudos!   ... View more

Hi @Mark-Spectrum,    Here's some documentation that may help you with this.  Christina    Was my post helpful? If so, please give me a kudos! ... View more

@vapn    Under "Incidents" there is a message about reporting:      Christina  ... View more

Hi @Marky863,   No, the PayPal Business debit card is not the same as the PayPal credit card. The links provided give you information on the differences between the two. Hope this helps! Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @tgcandco,   There is a known issue with the reports and the engineering teams are working to resolve. You can find updates on this issue on the PayPal Status page.    Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @Rozzhopp, Thank you for posting.   It sounds like Square, a competitor to PayPal is having issues at farmers markets. If you download the PayPal Here app (PayPal's Card Present Processing App) you can use PayPal technology and we offer live phone support 7 days a week.   Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @VIPAdmin,   PayPal will not pass on the information unless the website is built to intake this information. Meaning, PayPal will only pass this onto you as long as it is passed in the order. To be able to complete this, you will need to pass the item information in the Orders API.    Hope this helps! Christina  ... View more

Hi @VIPAdmin,   No worries, apologize for the delayed response. Smart Payment Buttons is solely a payments product, therefore it doesn't have the capability to do any inventory tracking. We do have a partner, Stitch Labs, that provides inventory management software which we  suggest on our PayPal Partner Solutions Directory.   You can find the list of parameters for Smart Payment Buttons in the Reference. On the left hand navigation, select the Orders and Payments API to see the list of parameters.   Hope this helps,  Christina  ... View more

@Nabuya900 I'm unsure of your actual question, in that notice PayPal advises that in order to avoid connectivity issues that a developer needs to ensure that the merchants  solution uses the DNS results and honor the (short) Time To Live (TTL) values, to determine the IP addresses of our servers.   The phrase "your account access is limited" wouldn't necessarily have to do with the connection to PayPal. Can you give more information? Thanks, Christina  ... View more

@tdalzell    Thanks for the detailed information. I agree that the expectation is to change the information and go. I will work to get the sample code and response in sandbox updated so that this is not a situation that can happen again.   I apologize for the inconvenience this may has caused.   Christina   ... View more

@tdalzell This should not work in Sandbox. When navigating to my own sandbox app I am unable to see any variable for phone in the Connect with PayPal option. If you have a different experience, can you please provide a screen shot and the app ID and we can research further to correct that.  Christina  ... View more

Hi @tdalzell    Unfortunately, phone is not something that PayPal can provide and this will need to be gathered from the customer on the merchant side.  Christina  ... View more

Hi @tdalzell,   The scopes you've requested should be enabled now. Can you please confirm that everything is working as expected.   Thanks, Christina  ... View more

Hi @mikewz,   We have published the documentation 3-D Secure with 3rd Party Merchant Plug-ins. Please let me know if this helps or if you have additional questions.   Thanks, Christina  ... View more

Hi @tdalzell,   I've reached out to the team and hope to have an answer soon. As soon as I hear anything I will respond here.  Thanks, Christina  ... View more

Hi @TJC3,   Can you submit a ticket with Merchant Technical Support to research why a payment made to your business account went into your personal account. This doesn't sound like normal behavior and they will be able to fully research this issue.    Once done, you can post your ticket number here and I will follow up internally to move the resolution along.  Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi @Veeras,   Can you help me to understand which PayPal API you are trying to integrate?    Christina    Was my post helpful? If so, please give me a kudos! ... View more

Hi all,  I will look into this issue and reply here once I find out the issue. Please bare with me while I research.  Thanks, Christina  ... View more

@cata_para    Do you have a PayPal Account Manager? Meaning, do you have a PayPal employee assigned to helping you with issues on your account? Also, when you signed up to be a partner, did you receive any communication about having an integration team assigned to helping you integrate the PayPal Commerce Platform APIs. There are certain steps that need to be completed in order to be able to test in sandbox, all of which would done if the above has happened.    Apologies that this is causing such pain, I continue to try and drive changes to ensure that this experience is improved. Christina  ... View more

Hi @mikewz,   Below are the responses I've received:    Do you know whether the integration for PayFlow will support 3DS v1.0 or v2.0? The docs for implementation state that "PayPal will implement 3-D Secure 2.0 in the second half of 2019" The integration will support all versions of 3DS. We currently support 3DS 1.0 which can be integrated right away, the newer release will upgrade it to 2.0. Do you have a date that the team are working towards for launching thePayFlow integration support? (even a rough idea would be helpful). We will launch the Payflow integration 1st week of September in production live How will the information for PayFlow support be publicized - is there a page we can check for news? Yes, Correct we will be updating the information in the same page   We will be reaching out directly soon to provide the instructions, hope this helps! Thanks, Christina    Was my post helpful? If so, please give me a kudos! ... View more

@mikewz,   Working on getting you answers. Since it's the weekend, I probably won't have a response until next week.   Thanks, Christina    ... View more