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Phone number changed - can't log in

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AZ109
Contributor

Before you try that, have a read of the latest update to the user agreement (effective end of April).

 

It's so vague as to be incomprehensible but I bet it'll be another attempt to twist everyone's arms until they buy a mobile to be able to use their account.

 

If it is I've already done first drafts asking for guidance from the UK HMRC and FCA. 

Phone number changed - can't log in

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HelpMePleeeez
Contributor
This is not acceptable. I have funds in my account that ARE MINE, and now I can't even contact customer service without giving a cell phone number??? Am I going to have to sue?

Phone number changed - can't log in

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AZ109
Contributor

No, it's not acceptable.  The FCA should revoke PP's licences if they can't provide a service to ALL consumers.

Phone number changed - can't log in

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BYeaz
Contributor

Yes - FTC (USA) should do something about this. They have made PP change user agreement over phone issue in past - this is worse. I also wonder what will happen to my balance when I cancel. I will cancel when my last 2 transactions clear. Of course I will have to guess when that happens as I cannot monitor/check MY OWN ACCOUNT. I got someone on the phone today who said I should be seeing an option on that pesky "add a mobile" screen to be called on my home (landline) phone. It isn't there! How can they be so **bleep** up? I will be able to cancel via phone IF I can get through and IF that info from phone rep is correct - his imagined button was not. I tried the bit below with the privacy business - didn't work, screens seem to be different.

Phone number changed - can't log in

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Temp20210430
Member

And that's me done with paypal. You want to have my phone number so you can market to me, which is a little ironic, as you've now lost me as a customer for your core business. Somebody actually came up with this idea? And it was approved? Morons. 

Phone number changed - can't log in

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shalani1
Contributor
my mobile number is not work now.but i want to log my pay pal.verification code sent my old phone number.it is stolen.please clear this problem.

Phone number changed - can't log in

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Ron1911
Contributor

The solution is unexceptable. There is no reason for you to have my mobile phone number. I guess this means if I delete it from my account profile, I won't be able to sign in again. Too bad. Paypal was such a great company.  

Phone number changed - can't log in

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Acquisitions
Contributor

I've been using PayPal for work purchases for over 10 years. There is no mobile phone associated with my work. For more than 10 years I have had zero problems. Today I can't even log in to my account, and I can't contact anyone at PayPal because I have to log in to do so.

Is it possible there's a problem with this scenario?

Phone number changed - can't log in

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Jambo78
Member

Hi, I’m in Australia. As of yesterday, I can’t access my account. Mobile phone number required. I have an old flip phone for emegencies only. So, I enter the number and it says it’s an invalid phone  number. It’s the only mobile I have. Now what do I do to access my account? Been with paypal for 15 years. This is crazy as.

Phone number changed - can't log in

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Acquisitions
Contributor

I'm in Canada. Similar situation - end result is that I'm blocked from even viewing recent transactions.

I've filed a formal complaint with the Financial Consumer Agency of Canada (FCAC)

The more we file complaints to entities other than PayPal who might hold this company accountable, the less likely PayPal can cut off our accounts at a whim.

While the legal documentation states that PayPal can take action if they can't verify your identity, I don't believe they can put roadblocks in our way and then revoke access to our accounts because of their roadblocks, especially with no warning.

There's been no problem with my account for 10 years - no disputes, no refund requests, no misuse by another party. They've revoked my access to the account with ZERO warning.

 

One question that I'd love to have answered -- if we ALL are being forced to submit a mobile phone # to validate our existence, why is the ONLY phone # available for PayPal the Customer Service number. Why do NONE of the people responsible for this nonsense even reveal their names, never mind an email (not to mention a PHONE NUMBER 😒 )?

 

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