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Phone number changed - can't log in

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hrcovasprco
Contributor

hello guys
i wonna sign in to my old acc but on the log in page when i try to sign in my acc they want to send verification code on my phone number but i dont have that phone numer anymore... and there is no other option not even the change the number or anything like that soo... what to do next if any1 knows?
how can i access my acc

Phone number changed - can't log in

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baresiboy
Contributor
Lost phone and can't receive text to confirm identity as I have new number and can't log into account to change details because they send number to old phone any ideas thanks

Phone number changed - can't log in

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RealTurner
New Community Member

I haven't used my PayPal for quite a long time but I have money in the account. Every time I try to sign in, in any way, including the app, it asks to call me on a phone number that is disconnected since my father died 2 years ago. Any resolution involves logging in to change the details but it won't let me do that first. If I click "Confirm in another way" it just loops back to wanting to phone me, and getting further help from PayPal seems to involve logging in too. What can I do?

Phone number changed - can't log in

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Altrius
Contributor

I had no problems using Paypal to pay an invoice at the end of May. Right now I'm trying to pay another one but it won't let me log in without adding a mobile phone number. I don't have a mobile phone. I only have a home phone number and it's being rejected. I can't even use the messaging under Contact Us to ask staff about it because it won't let me log in without one. I've tried using a free texting app on my tablet to try and get a number to use, but I can't get it to be accepted either, so I'm completely locked out of my Paypal account.

Solved

Phone number changed - can't log in

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sharpiemarker
Esteemed Advisor

@Altrius 

  1. https://www.paypal.com/ca/smarthelp/contact-us     
  2. Click Password and account access.    
  3. Click Login problems.    
  4. Click Call Us after “This information might help” box.
  5. Call customer service number without logging in during business hours.

Or reach out to PayPal at Facebook or Twitter:    

https://www.facebook.com/PayPal    

Twitter: @AskPayPal    

 


Kudos & Solved are greatly appreciated. 🙂

Phone number changed - can't log in

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Altrius
Contributor

@sharpiemarker

 

I called and got through to customer service as you suggested, and was told that I'd been issued a request for a code to enter for account verification a while ago, when I've received no such thing. All it's asking me is to input a mobile phone number for account security, and I cannot move past that page because I don't have one. So the options I was given by the representative were as follows:

 

1. Wait 24-48 hours before attempting to log in again (already tried this)

2. Buy a mobile phone

3. Ask a trusted friend or family member to let me put their mobile phone number on MY account, and use that for verification

 

I'm very disappointed, and quite frustrated. I don't see why I need to bother a friend/family member for their info (and in doing so compromise my own account security) in order to apparently beef up my account's security. That's nonsensical and redundant. And needing to buy a phone I'll never use just so I can make payments is also silly. I don't want to waste $100+ just so I can pay off a $5 and $15 invoice.

I was able to pay an invoice smoothly and with no problems just at the end of May, yet only now my lack of a mobile is problem. I don't understand.

Phone number changed - can't log in

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Helbaby
Contributor
Please help! My phone number has changed and I can't get in. The email and password are working.

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Helbaby 

 

Click on the 3 dots on your post and remove your personal phone number from this PUBLIC WORLDWIDE FORUM.

Then add your phone number as per link.

https://www.paypal.com/hu/smarthelp/article/how-do-i-update-my-phone-number-on-my-paypal-account-faq...


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Helbaby
Contributor
Please help! My phone number has changed and I can't get in. The email and password are working.

Phone number changed - can't log in

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waqasrao7057
Contributor
Please help! My phone number has changed and I can't get in. The email and password are working.

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