Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[asdfasdfasdfrtg]

truely horrible design paypal.  Let me access my money without adding a mobile number.  Why require this?  Fraud?  Lame excuse.

[55hunter]

I bought something on ebay through paypal. It worked, I just never recieved my stuff. Since I dont have a cell phone I cat get a confirmation number.No one you can call. No more Ebay No more Pay pal

[Jdtran75]

In addition to not being helpful to non mobile phone holders- I’m military stationed overseas and do not have a stateside number—your app won’t let me enter an international number either...so now my money is stuck.

[marksaunt]

Bad enough for Paypal  to be unhelpful generally but offering no accommodation to overseas military is unconscionable. as so many people have pointed out there are so many alternatives to the cell phone verification that there is no excuse for not offering any. Paypal should be ashamed of its lack of any helpful response & fake " resolution".

[John_Hall99]

One fears that, once a moderator slaps "solved" on a thread, however unjustifiably, that's the signal for nobody at Paypal to ever read the thread in future.

[jimiL]

^^^^^^^ this !

The two threads with the most replies in the My Account forum are this and the the PSD2 thread, basically both about the same subject, neitherbis going away much as they would like them to. Time to raise s complaint with the Financial Ombudsman Service I think.

[London4]

This is ridiculous and discrimination. PayPal can send the code by email. And not to blackmail their customers so that they would spend an extra money to buy a telephone. Or  / and PayPal can resolve this problem with  "PayPal live help chat" . Why they cancelled this customers' service???!!!!

[Rahatkhan]

I Don't have a my verification Phone number.. Now i can't login my account I loss my number How can i login my account without Verification number please help me

[rockney8588]

It is arrogant and unacceptable to assume, expect and demand anyone using this service to own a cell phone.

It smacks of unethical cross-checking with other companies doing who knows what with our private information. I don't care what the privacy statement says. We all know companies do nefarious things behind closed doors.

Further, as has been proven by the recent massive bank hack in Europe, it is a FALLACY to think someone can actually be "verified" by using SMS to send a useless "code" in attempts to tie every possible means of tracking someone together.

As a 45-year software engineer I find these tactics to be 1) unethical, 2) useless, 3) aggravating, 4) intrusive.

[Temp20201222a]

Everyone can not afford a mobile phone!  How did you at PayPal get so full of yourself?  I can't log in to my account which I've had for years.