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since ‎Jan-06-2021
Country: United Kingdom
Type: Business
SaintDH
SaintDH Contributor
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Re: Phone number changed - can't log in

by SaintDH Contributor in Managing Account
‎Jan-07-2021 06:19 PM
7 Kudos
‎Jan-07-2021 06:19 PM
7 Kudos
Thanks for the suggestions @kernowlass  I finally managed to get in from the main navigation menu across the top of this community forum, at the third attempt. Thankfully then able to update the phone number and now all good. Huge relief!   Thanks again 😎 ... View more

Phone number changed - can't log in

by SaintDH Contributor in Managing Account
‎Jan-06-2021 06:21 AM
56 Kudos
‎Jan-06-2021 06:21 AM
56 Kudos
My mobile number changed a few years ago but I never updated my profile.  Now I can't log in as Paypal wants to send me a text on the old number to verify the account. I've tried logging in from a different browser which doesn't work. Also tried using the Help Chat system, but this also requires me to log in to proceed. Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person. Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this! Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please? ... View more
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