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Phone number changed - can't log in

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fromthemomma
Contributor

I'm a senior on social security, I can't afford a cell phone, smart or otherwise.  Why would you discriminate against people who don't have the money to have a cell phone?  There are other ways you can verify people.  I owe you money and have tried logging into pay you, guess if Paypal doesn't like seniors or poor people you'll get your payment snail mail when you send me the bill.  Of course I don't get paper bills so I guess I'm just **bleep** and will get my credit jacked up because you're discriminating against people without cell phones.  Good job!

Phone number changed - can't log in

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Nocellphone
Contributor

After 11 years of paying off monthly what ever was owed the mastercard , online , every month since ebay made it required ..I was refused access yesterday to the payment site unless I gave them a cell phone number ..Took me two hours on my land line today to finally get an answer that I must have a cell phone now to access the payment site . I then called mastercard ..made a final payment  on the land line and then cancelled the Pay Pal mastercard ..... ebay says ( I spoke to them about cancelling ebay too because of this  ) that there are other ways to pay them which if I feel like it , I will look into .

Phone number changed - can't log in

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auroraeden
Contributor

Perhaps we should file complaints to the Federal Trade Commission in the USA (or its equivalent in other countries) about this requirement. Since there are other viable options to authenticate without using a mobile phone, this requirement seems discriminatory. Authenticator apps for desktop and mobile are also available options along with email. To prevent access to our accounts, especially when they are in good standing, also seems punitive. Without access, I can't view transactions, pay my bill online, and other necessary activities. And this lack of access is not because of any violations on my part. Paypal has my social security number, my home address, my email address, my landline phone number, and my salary information, and now it wants even more? What's next? A pint of blood!? This is insane.

Phone number changed - can't log in

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auroraeden
Contributor

So, I've been researching options. None are perfect. However, you can purchase a virtual phone number that handles SMS. Then there's Google voice, which is free, which might solve the problem because you get a virtual phone number that handles SMS. 

Phone number changed - can't log in

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l_i_d
Contributor

You have marked this issue as "solved".  

It is NOT solved.  

Just because you will accept non-smart phones does not solve it.  

Many of us do not have mobile phones at all.  

(Or do not EVER share the numbers with businesses.  Or can't be reached on them because we live in areas with poor reception and therefore cannot use them to receive calls just because you've decided it's time to contact us.)

It's bad enough that you won't let people open new accounts without a mobile phone number.

I have happily and successfully used PayPal for years, with no mobile phone and no problem.  

Suddenly, you won't let me access my own account, without adding a mobile phone number which does not exist.

 

Phone number changed - can't log in

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Wolfalar
Contributor

I am currently going to my online/streaming accounts that I pay for using PayPal and cancelling the accounts. When they ask why I tell them that it is because of PayPal draconian policy of forcing users to buy and use a cell phone.  Their loss of income is the result of PayPal's policy and I will not be renewing my accounts with them as long as they us PayPal

Phone number changed - can't log in

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Anonymous_User
Not applicable

Was PayPal ever planning to notify those of us without mobile numbers that we would be locked out of our accounts?  I've received no email from PayPal on this topic, and none of the prompts asking for mobile numbers ever indicated that they would be required.

 

Is there any plan to remove the now non-functional "Call you with a code" option from the log in page?

 

Is there any plan to add this new requirement to the support FAQ?

Phone number changed - can't log in

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RobertDean
Contributor
Since I don’t have one I’m using a friend’s number. Can I change this later if I ever get one? It’s not useful for me to pay the expense right now since there is no mobile coverage within ten miles of here.

Phone number changed - can't log in

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Terpe
Contributor

I also do NOT have a mobile phone at all.  I can access this community board but cannot access my account at all.  Guess my 20+ years for using PayPal has come to an end, and just in time for me to have to figure out what I am going to do in regards to accepting payments with a small on line sales business I am just getting off the ground.....  I was planning on using PayPal but looks like that is no longer going to be an option.  As of a couple weeks ago all I was going to have to do is tack on a business side to the account. 

Phone number changed - can't log in

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jimiL
Contributor

@Terpee

Try Stripe they at least offer the the option to apply to have the SMS requirement removed from your login. As a bonus their rates are better.

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