Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[kernowlass]

@Lesley129 

You would need to add a mobile (not landline) phone issued in your country and registered in just your name verified to your Paypal account once you have regained access.
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Angelcraft202p]

Can any one help with code plz as I cannot get in to my account without that as I have I got a new mobile number plz can you help me with code ty

[Armin2001]

I have a question about my account.I lost my number and I cant login now on my account cuz its asking for message code.If somebody know please tell me.

[CHEWYMUR12]

I haven't logged into my PayPal account up n a while but have changed my phone number and it wont let me log without a txt or phone call to my old number. Is there any way I can upgrade my number

[Vexw]

Hi I cant get access to my account due to my old phone number It sent the code number to it Please how to change to my current phone number

[JurisS22]

Hi, 

I am unable to log into my account, because I am asked to go thru verification process which involves a verification code being send to my phone number, which does not exist anymore.. Paypal staff? help?

[DebbieBee1]

hi i have changed my phone number so now i can not get on to my paypal account 

[Aviwe043]

Can't login - I know my username and password. After entering details PayPal wants to verify via my old number. I no longer have access to that number. How do I go around this?

[ilmarichmond]

Hi,

I am trying to log-in to my account.

After putting my passwords, it requires a verification with my old mobile number - which does not exist. 

I cannot proceed from here. I could not figure out how to solve this issue.

Please help. 

[BabaInternet]

Hi,

My original UK number expired (which was on PayPal) and I've got a new number. But now I can't log in (I know my password and all secret questions, but PP isn't giving me an option for that. I even tried the option of Forget my pass and changed them, but still I cant log in and PP wants to send a message or call my old phone...))

I can't get my old number back. I tried contacting Paypal but it wants me to log in before trying to message them, which can't!!

I also got no help from their Facebook or Twitter help!!

What can I do? Why don't they offer alternativ methods for logging in?? Even when we know our passwords etc