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Phone number changed - can't log in

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bmemk
New Community Member
Cannot enter account after long inactivity and changed mobile no.

Phone number changed - can't log in

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dbargss
New Community Member

I have a second (older) paypal account i'm trying to access, but when i choose the reset the password, when i enter email it only allows me to receive code via a old telephone number i no longer have access too, can't chose email/call or security questions. How would i go about this? Calling Paypal during work hours i suppose?

Phone number changed - can't log in

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PayPal_Siobhan2
Moderator

Hi dbargss, 

 

Thank you for contacting the PayPal Community Forum, and welcome as a new member! 

 

I am sorry to hear you are experiencing difficulties accessing your PayPal account. For security reasons, we are unable to assist with access issues over a Social Media forum. Full verification is required before access assistance can be given and this assistance can only be given over the phone. If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

 

- Siobhan 

Phone number changed - can't log in

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DTMKr27
Contributor

I have two paypal accounts. This one for commissions and another one for personal purchases. The other account is essentially locked out because I haven't been able to change the number on it. The number that it's linked to has been terminated so it can't receive texts anymore. I can't use my email to verify ownership over the account because there isn't an option to do so here. Any way to get around this?

Phone number changed - can't log in

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delcoske
New Community Member

plese help. I have changed phone number which is needed for Authentication so I cant log in into my account. What should I do to recover account and change phone number to new one?

Phone number changed - can't log in

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delcoske
New Community Member

solved*

via mobile phone app.

Phone number changed - can't log in

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PayPal_Donna
Moderator

Hello,

@delcoske,

 

Welcome to the PayPal community and thank you for your post.

 

In this situation, the best thing to do would be to contact our Customer Care department. You can do this by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you. 

 

-Donna

Phone number changed - can't log in

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Dalzy
New Community Member

Tried that.  They have no idea how to help me.  I gave them all of my personal information and they have no clue how to bypass 2FA.

 

Phone number changed - can't log in

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Paypal_Ashley1
Moderator

Hello @Dalzy

 

Thank you so much for taking the time to respond. I am sorry you are still dealing with this issue, and I know it is frustrating. This channel is meant to act as guidance and to help point you in the right direction. Since this is an account-specific issue, you will need to work with our Customer Support directly to reach a resolution. You can reach our Customer Support by selecting "Contact" at the bottom of the PayPal website. I regret there are no additional options available to provide. 

Thank you, 

- Ashley


If you find this or any other post was useful or helpful, feel free to make our community better by giving kudos or accepting it as a solution.

Phone number changed - can't log in

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wpo1408
Contributor

And if you don't have a phone any more?

Why won't PP accept Skype?

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