Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[DebbieBee1]

hi i have changed my phone number so now i can not get on to my paypal account 

[Aviwe043]

Can't login - I know my username and password. After entering details PayPal wants to verify via my old number. I no longer have access to that number. How do I go around this?

[ilmarichmond]

Hi,

I am trying to log-in to my account.

After putting my passwords, it requires a verification with my old mobile number - which does not exist. 

I cannot proceed from here. I could not figure out how to solve this issue.

Please help. 

[BabaInternet]

Hi,

My original UK number expired (which was on PayPal) and I've got a new number. But now I can't log in (I know my password and all secret questions, but PP isn't giving me an option for that. I even tried the option of Forget my pass and changed them, but still I cant log in and PP wants to send a message or call my old phone...))

I can't get my old number back. I tried contacting Paypal but it wants me to log in before trying to message them, which can't!!

I also got no help from their Facebook or Twitter help!!

What can I do? Why don't they offer alternativ methods for logging in?? Even when we know our passwords etc

[PayPal_DerrickD]

Hi @BabaInternet,

Thanks for taking the time to post your concern here in our Community. I know it can be frustrating to not have access to your account, and we do have ways of helping you update your information, however, we'll need to speak with you over the phone in order to make the necessary updates. To contact us as a guest without logging in, please visit our Contact page, and click on Password and account access. On the next page, click Login problems where you'll then find the option to call us as a guest towards the bottom of the page.

I hope this helps!

-Derrick

[Polaar]

Paypal is stopping me from logging in. Demanding a mobile phone number, which I don't have. Help

[deiselcan]

I do not own a phone. And apparently, that means I can no longer use Paypal. Is that correct? Every time I try to log in or get help or anything at all, I am taken to a page that asks for a mobile number. I do not have a mobile number. What can I do?

Thank you.

[no-cell-phone]

Yup, same thing happened to me. I was locked out of my account I had for years. Apparently, there is no way to fix this problem they caused for certain customers. I am looking for a new service.

Also I had to click 15 times on the Captcha images to login here. This is ridiculous.

[conh]

cannot access account. Have no phone which is required for receiving a code!

[YojimboRatchet]

I cannot log in to access chat support either and all i read are the same copy and pasted answers to talk to someone.. i need a viable answer and access to my account and now. why am I being forced into a stupid mobile phone option on login ? Why is PayPal not accounting that some people do not have cell phones...

I want my account fixed and this stupid mobile option on login removed now.