PayPal_DerrickD

PayPal_DerrickD · ‎Jan-22-2022

Hi @redriderjf87, I appreciate you taking the time to post your question here in our community. To clarify, there isn't a way to add your gift card balance to your PayPal account balance. If you have a Visa or Mastercard Gift card, the best way to go about your purchase would be to link your gift card to your PayPal account through your wallet first. Once linked, you can then checkout through PayPal and select your PayPal balance as your payment method. If you don't have the full amount in your available balance, you can then choose to fund your purchase through a second funding source which can be your gift card. I hope this helps! -Derrick

PayPal_DerrickD · ‎Oct-23-2021

Hi @Cassandra191, In order to view your pre-approved payments, you'll want to first make sure you're logged in on our website and not the app. Once on our website, you'll want to go into your settings. Once in your Settings, you'll see a "Payments" option towards the top of the page. You'll find the option to manage your automatic payments there. If that doesn't work, you can also try using this link. -Derrick

PayPal_DerrickD · ‎Oct-16-2021

Hi @Cubiottes, It may be helpful to know that you can review the status of a case in your Resolution Center. Once in your Resolution Center, you can then confirm whether or not your case is still open. -Derrick

PayPal_DerrickD · ‎Oct-10-2021

Hi @happysunshine, Thanks for visiting our Community! If you're attempting to checkout by adding a product from your inventory, I first recommend accessing your Zettle account via the website. After logging in there, you'll want to select "Product" and then "Product Library". Whether you're adding a new product or editing an existing item in your product library, you'll see a tax option towards the bottom while editing the specific product. This may work as a temporary fix until a Zettle specialist is able to review the issue further. I hope this helps! -Derrick

PayPal_DerrickD · ‎Oct-09-2021

Hi @emerjensea, Thanks for taking the time to post your concern here in our community. First, I must point that PayPal cannot go back and change the payment type retroactively. Meaning any fees you've incurred with your payment will not be canceled or refunded. We can only recommend that you communicate with your sender beforehand to confirm how the payment should be sent. As long as the payment is sent using the Friends & Family option, you will not be charged a fee. Any payments that are not sent as Friends & Family will be subject to the PayPal Seller fee. -Derrick

PayPal_DerrickD · ‎Oct-02-2021

Hi @ialnoobi8, Thanks for reaching out with your question. In order to determine if your account is eligible for Reference Transactions, please contact PayPal's Customer Service team directly. Customer service can be reached by clicking "Contact" at the bottom of the PayPal website. -Derrick

PayPal_DerrickD · ‎Oct-02-2021

Hi @Barasa11, Thanks for taking the time to post your question here in our Community. In order to transfer funds from PayPal to M-Pesa, you'll first need to link your accounts through the link here. After visiting the page in the link, click "Get Started" to set up transfers between PayPal and M-Pesa. I hope this helps! -Derrick

PayPal_DerrickD · ‎Sep-18-2021

Hi @JR941, Thanks for reaching out with your question, and I can understand how frustrating this must be. To try and troubleshoot this issue, we recommend clearing your cache and cookies through the browser that you're using or try to make your payment through a different device. If the problem has continued over these last few days, and you're still unable to make your payment, please contact Customer Service for further assistance. The available support options can be found here. -Derrick

PayPal_DerrickD · ‎Sep-18-2021

Hi @AugustusPizur, Thanks for stopping by our Community with your question. Based on the situation you've described, it sounds like the PayPal internal security system is preventing your Visa card from being used. If the card is linked and visible in your PayPal Wallet, we recommend linking a different payment method to your account in order to send your payment. It can also help to wait a few days before trying again. -Derrick

PayPal_DerrickD · ‎Sep-18-2021

Hi @sihanyuan, Thanks for reaching out with your question. Typically, in order to use any shopping credits or vouchers, you'll need to complete your purchase first. This is because the merchant you're placing your order through will still receive the full amount, however, once the transaction finishes processing through PayPal, the credit is then applied. I hope this helps, and if you continue to have trouble using your credit, please contact Customer Services for further assistance. If needed, support options can be found at the bottom of our website by clicking Contact. Thank you. -Derrick

PayPal_DerrickD · ‎Sep-11-2021

Hi @Southerntester, Thank you for posting your concern here in our Community. After reviewing the issue, it sounds like you may have purchased a PayPal Here card reader before applying for the service. As of July 2021, PayPal will no longer be accepting any new PayPal Here applications. If you were approved for PayPal Here previously, I recommend contacting customer support directly for assistance. However, if you were not approved for PayPal Here prior to purchasing the reader, I recommend returning the reader, as you will no longer be able to use it. I hope this information helps. -Derrick

PayPal_DerrickD · ‎Aug-29-2021

Hi @Frannee, We appreciate you taking the time to post your concern here in our Community. If your payment was originally processed through PayPal, the seller should have the option to issue a partial refund by selecting your payment in their PayPal account. If the payment took place outside of PayPal with a different processor, either you or your seller may have to reach out to eBay to find out how a partial refund can be sent. -Derrick

PayPal_DerrickD · ‎Aug-22-2021

Hi @kramolev, If you're still interested in setting up a Money Pool, the steps can be found here. I hope this helps! -Derrick

PayPal_DerrickD · ‎Aug-22-2021

Hi @T-benison, I'm sorry to hear that your pool never arrived. I'm sure it would've been perfect for the summer. If you still haven't received any updates regarding your order, we recommend contacting the merchant first, however, if that fails, you can always open a dispute through PayPal using the steps found here. We hope this helps! -Derrick

PayPal_DerrickD · ‎Aug-22-2021

Hi @Ginavann I'm sorry to hear you're having trouble canceling a subscription. If the subscription is being paid through your PayPal account, you may be able to cancel it using the steps found here. If you're unable to locate the subscription through the steps shown in the link, I recommend contacting PayPal's Customer Service team so that they can assist you further. Thanks! -Derrick

PayPal_DerrickD · ‎Aug-15-2021

Hi @BabaInternet, Thanks for taking the time to post your concern here in our Community. I know it can be frustrating to not have access to your account, and we do have ways of helping you update your information, however, we'll need to speak with you over the phone in order to make the necessary updates. To contact us as a guest without logging in, please visit our Contact page, and click on Password and account access. On the next page, click Login problems where you'll then find the option to call us as a guest towards the bottom of the page. I hope this helps! -Derrick

PayPal_DerrickD · ‎Aug-15-2021

Hi @raiken0932, Thanks for stopping by our Community with your question. If you haven't received any updates regarding your account limitation it would be best to contact customer service directly for assistance. With you mentioning it's been almost a year, we'll definitely need to review your account further. To reach customer service, simply click "Contact" which can be found at the bottom of any PayPal age and select one of the available support options. -Derrick

PayPal_DerrickD · ‎Aug-15-2021

Hi @Natemare117, We appreciate you taking the time to reach out for support. In regards to your refund, it sounds like the original payment method may have been split up between your bank and your PayPal balance. This may explain why the $1.95 is already back in your PayPal balance. If the remaining portion of this payment was funded through your bank, it can take about 4-7 business days to receive the refund back in your bank. If more than 7 business days go by and you still don't see your refund, I recommend contacting customer service directly so that they can review the transaction further and determine the status of your refund. I hope this helps! -Derrick

PayPal_DerrickD · ‎Jul-30-2021

Hi @Dixa, It may be helpful to know that you can always update the mentioned details in your Business Information section. You'll have access to this page once you finish setting up your account. Once your account has been created, you'll want to start at your Home page and choose the "Account Settings" option in the top right corner of the page. Once in your Account Settings, select Business Information on the left side. Click "Update" next to your business name, and you'll see the option to update any income-related details regarding your business. I hope this helps! -Derrick

PayPal_DerrickD · ‎Jul-11-2021

Hi @FREEFOXGEN, Thanks for reaching out with your concern. From the details provided, it sounds like you've already taken the necessary steps to claim your payment but it still hasn't posted to your balance. In order to resolve this, we recommend getting in touch with the person who sent the payment to make sure that the payment still shows as completed from their end. If the payment hasn't been completed yet, they can simply cancel it and resend it. If the payment shows as completed, then you'll want to contact customer service directly for assistance. Customer support can be reached by visiting the "Contact" page found at the bottom of the PayPal website. We also have support available through Twitter direct message and Facebook instant message. - Derrick

PayPal_DerrickD · ‎Jul-11-2021

Hi @ demonise00, Thanks for reaching out to the PayPal Community for help. After reviewing your concern, it would be best to contact customer support directly for assistance with a funds transfer. If needed, you can reach customer support by clicking "Contact" at the bottom of the PayPal website and then "Call Us". Support is also available through Facebook instant message or Twitter direct message. -Derrick

PayPal_DerrickD · ‎Jun-30-2021

HI @Hamzah007, You should have the option to link a card by following the steps shown here. If the option is not appearing on our site, you may have to try clearing your cache and cookies through your browser settings, or attempt linking your card through a different browser/device. If the problem continues, please contact customer service directly for assistance. If needed, Customer Support can be reached by clicking Contact at the bottom of our website. They're also available through Twitter direct message or Facebook instant message. - Derrick

PayPal_DerrickD · ‎Jun-27-2021

Hi @karenone, Thanks for reaching out for support. From the details you've provided here, you should have the option to remove your debit card as long as it's not being used for any pending transactions. It's possible there may be something we need to adjust from our end so it may be best to contact customer service directly for assistance. To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

PayPal_DerrickD · ‎May-28-2021

Hi @erwin9911, Thanks for reaching out for support. The steps to add funds from your bank to PayPal can be found here. Although not all banks can be used to add funds to a PayPal account. -Derrick

PayPal_DerrickD · ‎May-27-2021

Hi @living_mg7, I appreciate you taking the time to share your question with us. In regards to withdrawal issues, I recommend calling Customer Support here. Our phone support will be better suited to assist you with alternative withdrawal options since your account has been limited. Thank you. -Derrick

PayPal_DerrickD · ‎May-27-2021

Hi @GenTT2020, Thank you for posting your concern here in our Community. From the details mentioned, it sounds like PayPal's security system is stopping your payment from going through. When this happens, it's best to wait a few days and then try your payment again. If the problem continues after a few days, you may have to look into using another payment service outside of PayPal. For assistance with a payment issue, you can also contact Customer Support by clicking Contact at the bottom of the PayPal website. -Derrick

PayPal_DerrickD · ‎May-27-2021

Hi @SamanthaA2, Thanks for taking the time to post your concern here in our Community. With PayPal Pay in 4, it's very common to notice two charges for a particular order. If your payment method was a card, typically the card will be authorized for a certain amount which will lead to the first charge, and then the second charge will be the actual payment. The first charge or the authorization should fall off your bank account in about 1-3 business days depending on your card issuer. If more than a few days go by without the amount being refunded, it may be necessary to contact your card issuer for more options. -Derrick

PayPal_DerrickD · ‎May-27-2021

Hi @ITC2005, I appreciate your efforts and would like to call out that the "Money, banks, and card" section is the spot to update your preferred funding source, so it sounds like you may have already tried this. If PayPal balance isn't showing up, I recommend contacting customer support so that they can review your account further and determine why your balance isn't usable. Our support options can be found by clicking Contact at the bottom of the PayPal website. -Derrick

PayPal_DerrickD · ‎May-26-2021

Hi @marcos323s, We appreciate your post, and to answer your question, it is still possible for the buyer to file a chargeback with their card issuer. While it is true that Family & Friends payments are not covered by PayPal, it's still possible that the buyer's card issuer may cover the transaction. In the event a chargeback is filed, we'll reach out to you through email with the details. Moving forward, it may be helpful to note that PayPal offers chargeback protection for payments received under Goods & Services. -Derrick

PayPal_DerrickD · ‎May-26-2021

Hi @isayellin21, I'm sorry to hear about your recent experience. It may be helpful to point out that only completed payments can be disputed. If you're unable to open a case, it's most likely because the transaction is still pending. If the amount isn't adjusted after the transaction completes, you should then be able to open a dispute. -Derrick

PayPal_DerrickD

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