Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[kernowlass]

@NamelessOne9 

Its the best way but you could try >>>

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[TypicalCat]

I used to have access to my old account but the phone number has been changed and it never notified me about it, I can no longer enter the account since the only option I do have when I try to forget password is to send a text message to a phone number I don't own.

[Magita]

I changed my phone number and now I can't log in

[McHenche]

So a while ago i changed my phone number and lost my old number and so i can't login into my paypal account and i also can't call atm so is there any other way for me to login without phone verification?

[jmarc_38]

hello @McHenche , no.
verification is mandatory.
you will need to contact paypal customer service to resolve this.

during working days and hours of operation

by messaging from paypal, by phone, and also on Facebook and Twitter (PayPal customer service is present above)

on paypal:

- at the bottom of the Help And Contact page

then at the bottom of the page that opens "contact us" (on the right) and finally, still at the bottom right: "call us"

[HeroicClover]

I can’t get into my PayPal account, haven’t been able to for quite a while now…probably should give up but I’ve got some money still left in there so I don’t want to leave this hell just yet, anyway I can get back into it? My issue is yet again the two step verification thing…I no longer have access to that number and it’s the only way to get access for me other than having to call them which from what I’ve read doesn’t work and doesn’t sound like any fun either whoever at PayPal decided to make this a compulsory thing is an idiot like I’m sorry but they are not everyone has a phone or wants one not everyone keeps the same phone or same number and if you seriously had to have this as an option you should’ve made it so there were other ways in case something like this happens…what a way to shoot yourself in the foot and lose user…I just want my money that’s on the account then I’m done with PayPal one of the most annoying and stressful experiences ever in some ways it’s worse than banks lol help urgently please!! I wanna get a game on my switch and it’s only on sale for 12 days T_T

[Temp20211226e]

Hi, I’m trying to login but PayPal keeps asking me to verify by phone - but I don’t have these phones anymore… how do I get around this?

[jmarc_38]

hello @Temp20211226e 

you can't. (get around that) .

verification is mandatory.
you will need to contact paypal customer service to resolve this.

during working days and hours of operation

by messaging from paypal, by phone, and also on Facebook and Twitter (PayPal customer service is present above)

on paypal:

- at the bottom of the Help And Contact page

then at the bottom of the page that opens "contact us" (on the right) and finally, still at the bottom right: "call us"

[Tumik]

Unable to log in to my PayPal account because my identity was not established after logging in several times and my service provider was slow in sending me identity code

[Rennsport500]

Hello,

i can't log into my account, because my number changed. Paypal does not show any other possabilities to log in.  What can i do?