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Phone number changed - can't log in

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Temp20220106c
Contributor

Hello,

 

I believe I last logged into PayPal several years ago. I have just tried to buy something from a retailer that only accepts PayPal as a method of payment.

 

I logged in and then it said it wants to confirm my identity. It sent a code to a phone number that no longer exists. Yes I know I should have updated it, but in my defence I was unaware this phone confirmation system was in place on my account.

 

Now here is where it gets complicated. The only method of contact offered on the help page is via telephone (speaking/listening, not SMS), which I can’t use due to disability.

 

Is there any other way to contact the support team? I just need the phone number changed to my current number (or removed entirely).

 

Many thanks.

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Temp20220106c 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





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Phone number changed - can't log in

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Ummat1
Contributor

Hi

i received pay to my old paypal email address which was open with mobile number doesn't exist any more, i have password but to unable to complete security check so they send txt code to the old number, so what can i do to be able to cash my money out

Phone number changed - can't log in

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jmarc_38
Esteemed Advisor

hello @Ummat1 

the security procedure by mobile and the code received is compulsory.

 

he answer to your question is present many times on the subject

sim card lost or not, without valid mobile number, you need to contact paypal customer service.

 

Due to the fact that you do not have access to your old phone number, you will need to contact our telephone support team.

Please go to the PayPal home page and
1. Go to the Contact Us page: https://www.paypal.com - contact us
2. Select Password and account access
3. Select Connection issues

 

or

 

during working days and hours of operation

by messaging from paypal, by phone, and also on Facebook and Twitter (PayPal customer service is present above)

on paypal:

- at the bottom of the Help And Contact page

then at the bottom of the page that opens "contact us" (on the right) and finally, still at the bottom right: "call us"

Phone number changed - can't log in

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dainiic20
New Community Member

I know Paypal email, I know Paypal password. But when I try to log in, it says that need to confirm, that its me, cause I'm never logged in from this device. It wants to send code to my phone number, but I don't have that number and email adress not confirmed. What I need to do? How can I log in into my account?

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@dainiic20 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


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Phone number changed - can't log in

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Firdauz02
New Community Member

I know Paypal email and password. But when I try to log in, it says that they need to confirm, that its me but I didn't receive any code. It was later they asked me to reset my password. All my effort to get it recovered proved abortive. The response i got was "Sorry we couldn't confirm it's you" What do I need to do please help me out.

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Firdauz02 

 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.


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Phone number changed - can't log in

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Bambu579
Contributor

Hello. I am having problems with the authentication. Last year I have changed my phone number and forgot to change it on my paypal account. So now when it asks me the authentication with the a text messege I can't get it because the phone number is now different. I chose "Try another way", but it redirects me to the same page with the authentication with text messege. I don't know what to do. Can you help me, please? Thanks

Phone number changed - can't log in

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Julia205
Contributor
Hello. I am having problems with the authentication. Last year I have changed my phone number and forgot to change it on my paypal account. So now when it asks me the authentication with the a text messege I can't get it because the phone number is now different. I chose "Try another way", but it redirects me to the same page with the authentication with text messege. I don't know what to do. Can you help me, please? Thanks

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