Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Kateblair]

My contact details on PayPal need updating but unable to log in due to two factor log in as it uses my old phone number. Will not allow me to log in another way

[kernowlass]

@Kateblair 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[Kateblair]

Thank you

[Manju253]

Hey, I’m trying to access my account after a long while, and it’s asking me verify myself with my OLD PHONE NUMBER. How do I update my phone number please ?

[kernowlass]

@Manju253 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[StaceyRobinson]

I work for a large charity organisation and I am trying to enrol us to be able to receive donations.

A previous volunteer set up the paypal account but unfortunately is no longer with us.

The security check is linked to her landline number which is no longer in use.

How can I change the password to enable us to log on to it!!?

When I click "contact us" as advised in previous threads it is asking me to log in - but I can't when I don't know the log in info!

[Bereeeeh]

Account verification and log in

[Pietrobasso]

Hello. I used to live in Prague but I have moved to London, therefore I have changed my phone number. Because of that I am not able to log into my account. I write my email and password and then it asks me to send a message or call (but only to my old number - and it doesn't give me any other option).

What can I do? I need to log into my account. I was given a number to call but nobody answers (it only says that the system is busy).

Please help.

[tsvetanski]

My girlfriend have the same issues-she lost her phone.The USA number of paypal is not responding!There are money inside her account.Do you know the email of paypal?

[MarkoBusch1988]

 ich möchte gerne mein PayPal meine Teiefonnummer ändern.