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Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Bradliv83 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Ste1981
New Community Member
Hi tried this just go round in circles with robot

Phone number changed - can't log in

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Kateblair
Contributor
My contact details on PayPal need updating but unable to log in due to two factor log in as it uses my old phone number. Will not allow me to log in another way

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Kateblair 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Kateblair
Contributor
Thank you

Phone number changed - can't log in

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Manju253
New Community Member
Hey, I’m trying to access my account after a long while, and it’s asking me verify myself with my OLD PHONE NUMBER. How do I update my phone number please ?

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Manju253 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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StaceyRobinson
New Community Member

I work for a large charity organisation and I am trying to enrol us to be able to receive donations.

 

A previous volunteer set up the paypal account but unfortunately is no longer with us.

 

The security check is linked to her landline number which is no longer in use.

 

How can I change the password to enable us to log on to it!!?

 

When I click "contact us" as advised in previous threads it is asking me to log in - but I can't when I don't know the log in info!

Phone number changed - can't log in

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Bereeeeh
New Community Member
Account verification and log in

Phone number changed - can't log in

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Pietrobasso
New Community Member

Hello. I used to live in Prague but I have moved to London, therefore I have changed my phone number. Because of that I am not able to log into my account. I write my email and password and then it asks me to send a message or call (but only to my old number - and it doesn't give me any other option).

 

What can I do? I need to log into my account. I was given a number to call but nobody answers (it only says that the system is busy).

 

Please help.

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