Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Finlay5016]

I have lost my phone number. Now i can't login to my account becouse thare asking for verification code.but i am unable to give code for lost phone number.now how i can login to my account?

[kernowlass]

@Finlay5016 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[Tuokah432]

I send paygoo gift prepaid Master cards 135e my old account and idont have same Phone numbers and i dont remember password this account

[Helloes]

Hello my name is Angela and I want please to know how can I change the number since is not allowing me to have access to my account !!! I have no more access to that number and I always have just tried and then let the PayPal all together because i got exhausted but now they need my paypal for online payment

[kernowlass]

@Helloes 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[Pirittap]

I can’t log in to paypal. There is old phone number, where they want to send a message or call. How I can change the phone number ?

[kernowlass]

@Pirittap 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[Foggy4U]

I'm unable to log in as my mobile number is wrong and I am unable to change it. Any help gratefully received.

[kernowlass]

@Foggy4U 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[Yshakabraham_20]

hello please help me i am trying to login to my paypal account it respond me " Sorry, we couldn’t confirm it’s you "