cancel
Showing results for 
Search instead for 
Did you mean: 

Phone number changed - can't log in

Options
Go to solution
Butterfly1981
Member
And it says “other way to login “ and if you click on that one it says text me back 🤬😠

Phone number changed - can't log in

Options
Go to solution
Phyoe0001
New Community Member

Dear PayPal ..

I have a login problem with another account. The phone number of the account I used is broken. I am currently forgetting my account password and am having trouble sending a message to the old phone number for recovery. I can login to the e-mail. Pleased help as needed.

Phone number changed - can't log in

Options
Go to solution
MurphysLawProd
New Community Member

I have found out that there are different versions of PayPal just as there are different versions of Facebook and Messenger. For example, There is the Web Page on a laptop or computer, then there is the desktop which is on your phone's google Chrome settings where you can switch your viewing from mobile to desktop version, there is the mobile version, and the app on your phone or tablet. Each version of the account allows you to do things that you aren't able to do on the other version. I don't know how exactly but I was able to log in to my account on my laptop without having to go through the security issues i would have to go through on my phone or tablet. I don't know if this helps you or not but it's better than having to wait for PayPal to get in touch with you. They will just give you the run around and block any attempts you try. They won't ever just give you a simple solution to your problem. 

Phone number changed - can't log in

Options
Go to solution
Spike1306
New Community Member

Hi I cannot log into my paypal account as I have a new mobile number, I have been sent a email with a verification code which I entered but paypal now want to text whats app or call me but its my old number and i cannot change it, please help

Phone number changed - can't log in

Options
Go to solution
kernowlass
Esteemed Advisor

@Spike1306 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

Options
Go to solution
wildeonla
New Community Member

How can I log into this idiot service when the phone number I have on file is a work number requiring an extension to reach me now and yet, it wont verify the mobile number Ive had for 23 years to be added to the sign in?

Phone number changed - can't log in

Options
Go to solution
Rimzix
New Community Member

Lost my mobile how to access paypal account as I can't receive authentication code?

Phone number changed - can't log in

Options
Go to solution
kernowlass
Esteemed Advisor

@Rimzix 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

Options
Go to solution
KenzGX
Contributor

I have another account, it's an old account of Paypal. But having issues when trying to log in, Paypal will send code via SMS, the problem is the phone number was inactive for a long time. And I don't have any other options to log in and pass that verification. 

And I can't call Paypal

 

Thank you,

Phone number changed - can't log in

Options
Go to solution
kernowlass
Esteemed Advisor

@KenzGX 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.