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Phone number changed - can't log in

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Lacasrac
Contributor
What is the solution????

Phone number changed - can't log in

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MackCalum
Contributor

Cannot get Paypal to send me a text/call to finish my 2 factor auth. Numbers listed for a mobile are correct. Get this:

MackCalum_0-1634320697083.png

Reaction when I tell it send me the txt. Waited a day to see if I was a server side error and would clear, clearly it's not. Need to get into my acc. asap. What's gone wrong?

Phone number changed - can't log in

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Katz58
Contributor
I cant login to account forgot password and have new phone number

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Katz58 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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hannahinoy
New Community Member

Hi, I lost my phone and when I try logging in to Paypal it's sending the OTP to the lost number. Please let me know how I can retrieve my account. Thank you. I made a new but I still need the previous account to check if I have remaining balance and so that I can still use it because it is connected to my other apps that is used for transferring money.

Phone number changed - can't log in

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sarahP91
Contributor

I can't login to an old account of mine I need to delete. It asks me to roceive a code from a phone number I don't use anymore.

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@sarahP91 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Didkawow
New Community Member
I changed my phone number and I can't log in to my Paypal account.

Phone number changed - can't log in

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kernowlass
Esteemed Advisor

@Didkawow 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

Phone number changed - can't log in

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Jam65
New Community Member
My sons lost his phone so can’t access his account tried his email but no use is there anything he can do

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