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your suggestion doesn't work. it still asks for mobile number.
seems like a site-wide issue that has affected multiple users. canned responses aren't really helpful unless you really mean to help others. it's frustrating. might as well not respond at all.
i'll just have to contact live support for this one tomorrow since it's still Sunday.
Hope you had a great holiday.
I had the exact issue and I figured out this loophole - it's probably a logistic or design default of Paypal.
1.Log out of your account from your browser
2.Go to log in page and type your email address of your Paypal account
3.Click on 'having problem log-in' or 'can't log in' or whatever it is.
4.On this page, you have the option to receive a code via email; to receive a code via text message; or to verify your identity by confirming your linked bank card number. Choose to verify your identity by confirming your linked bank card number.
5.Type you card number and you'll probably be able to get into the dashboard page.
6.Update mobile number and remove all expired phone number.
Hope this helps!
im trying to retrieve my paypal account but it has an old phone number on it that i dont have access to. i know the email linked to the account but for some reason paypal is a joke and i cant just receive an email to reset my password. it only gives me one option to reset my password and that is a text to a number i do not have. Also to even access asking the community i had to make a burner paypal and email account. Worried of my money getting taken because paypal sent a text to the number i do not have and im worried of getting my account stolen.