Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[kernowlass]

@HCRN 

They read the question which was appropriate advice in APRIL before the PS2 new rules came in, so did you read properly?

If you ask a polite question then we will give you the information for NOVEMBER.

[Kittykitten]

Same thing happening to me and because of Covid I can’t reach a live person agent to help me

[cAtm3ow]

i would contact paypal customer service and see if they can access your account for you, even make the dead card thing work out. customer support is nice! 

[mnbkgg]

Cannot access PayPal support because it needs you to be logged in! Like nobody at PayPal imagined anyone would change their number! I can't use PayPal to buy things cos they need to txt my old number! No advance warning of this lockout. PayPal must be losing loads to this mistake.

[kernowlass]

@mnbkgg 

No warning? Its been on paypal accounts for weeks.

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal at the moment are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Help777]

Has anybody found a solution to this problem? Paypal? anyone?

[viljami]

I hope this would do the trick.

Go your favorite site for donations etc. and make little donation with paypal. This way i can get access to my account settings. I use this site http://web.archive.org/

[kaarlogc]

@viljami 

 your suggestion doesn't work. it still asks for mobile number.

.

seems like a site-wide issue that has affected multiple users. canned responses aren't really helpful unless you really mean to help others. it's frustrating. might as well not respond at all.

.

i'll just have to contact live support for this one tomorrow since it's still Sunday.

[J4YD182]

THIS WORKED FOR ME!!

[LEYKN]

but this is crazy, how easy that might be!