cancel
Showing results for 
Search instead for 
Did you mean: 

Phone number changed - can't log in

Options
Go to solution
de99
Member

Which  number did you call for PayPal support?

Phone number changed - can't log in

Options
Go to solution
basketball3214
New Community Member

im trying to retrieve my paypal account but it has an old phone number on it that i dont have access to. i know the email linked to the account but for some reason paypal is a joke and i cant just receive an email to reset my password. it only gives me one option to reset my password and that is a text to a number i do not have. Also to even access asking the community i had to make a burner paypal and email account. Worried of my money getting taken because paypal sent a text to the number i do not have and im worried of getting my account stolen.

Phone number changed - can't log in

Options
Go to solution
Simux
New Community Member

Same! i dont even have a number. So its literaly imposible to reset my password. 

Phone number changed - can't log in

Options
Go to solution
lusziomalaver55
Contributor
PSD2 FOR MY PAYPAL

Phone number changed - can't log in

Options
Go to solution
ImPlunja
New Community Member

Did you ever find a solution to this problem?

Phone number changed - can't log in

Options
Go to solution
BS255
Contributor

When I log in it says it needs two factor authentication but only gives my old number which I haven't used for years. 
you'd think it'd let you add your new number at that point but there's no option to do this. I don't have access to that old number. 

how can I log in? They really haven't thought this through at all. 

Phone number changed - can't log in

Options
Go to solution
patricia1944
New Community Member

I have the same trouble I can't log in as I have lost my old phone and have tried to get in touch but still stuck without a paypal account

Phone number changed - can't log in

Options
Go to solution
Liv5279
New Community Member
Me too and i have money i need out has anyone figured how to get in ??

Phone number changed - can't log in

Options
Go to solution
sportsquiz
New Community Member

Same here. It says to change the phone number in the profile section, but you need to log in to do this, but I can't as I no longer have the number stated. Catch 22.

Phone number changed - can't log in

Options
Go to solution
chilliB
Contributor

I had the same problem today. To fix this, I claimed to forget my password and I just reset my password. I had to receive the reset password through my email. After changing your password, you can then log into your account and you don't have to do the PSD2. Once in, add your current number in your account and set it as the preferred number. Also activate your new number. You can now remove your old number from your account. hope this helps

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.