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im trying to retrieve my paypal account but it has an old phone number on it that i dont have access to. i know the email linked to the account but for some reason paypal is a joke and i cant just receive an email to reset my password. it only gives me one option to reset my password and that is a text to a number i do not have. Also to even access asking the community i had to make a burner paypal and email account. Worried of my money getting taken because paypal sent a text to the number i do not have and im worried of getting my account stolen.
When I log in it says it needs two factor authentication but only gives my old number which I haven't used for years.
you'd think it'd let you add your new number at that point but there's no option to do this. I don't have access to that old number.
how can I log in? They really haven't thought this through at all.
I have the same trouble I can't log in as I have lost my old phone and have tried to get in touch but still stuck without a paypal account
Same here. It says to change the phone number in the profile section, but you need to log in to do this, but I can't as I no longer have the number stated. Catch 22.
I had the same problem today. To fix this, I claimed to forget my password and I just reset my password. I had to receive the reset password through my email. After changing your password, you can then log into your account and you don't have to do the PSD2. Once in, add your current number in your account and set it as the preferred number. Also activate your new number. You can now remove your old number from your account. hope this helps