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Phone number changed - can't log in

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kaarlogc
Contributor

@viljami 

 your suggestion doesn't work. it still asks for mobile number.

.

seems like a site-wide issue that has affected multiple users. canned responses aren't really helpful unless you really mean to help others. it's frustrating. might as well not respond at all.

.

i'll just have to contact live support for this one tomorrow since it's still Sunday.

 

 

Phone number changed - can't log in

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J4YD182
Member

THIS WORKED FOR ME!!

Phone number changed - can't log in

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LEYKN
Member

but this is crazy, how easy that might be!

Phone number changed - can't log in

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chengnwsh
Member

Hi mate, 

 

Hope you had a great holiday. 

 

I had the exact issue and I figured out this loophole - it's probably a logistic or design default of Paypal. 

 

The solution: 

 

1.Log out of your account from your browser 

2.Go to log in page and type your email address of your Paypal account 
3.Click on 'having problem log-in' or 'can't log in' or whatever it is.

4.On this page, you have the option to receive a code via email; to receive a code via text message; or to verify your identity by confirming your linked bank card number. Choose to verify your identity by confirming your linked bank card number.

5.Type you card number and you'll probably be able to get into the dashboard page. 

6.Update mobile number and remove all expired phone number.

7.Voila

 

Hope this helps! 

 

 

Phone number changed - can't log in

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mnbkgg
Contributor

Fixed at last! I rang PayPal uk support on <removed> which is in Ireland. This is a feature intended to prevent fraud.

Phone number changed - can't log in

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kaarlogc
Contributor
Can you please elaborate what did you do while calling that number? Can we use that even if I'm a non-US or UK resident?

Phone number changed - can't log in

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mnbkgg
Contributor
Spoke to UK PayPal support. Explained I needed to change my number. They checked my id using my personal details then updated it and waited whilst I checked I could log in. If only I had found this number before. Asking Google gives me an unrecognised number. Good luck people!

Phone number changed - can't log in

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de99
Member

Which  number did you call for PayPal support?

Phone number changed - can't log in

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basketball3214
New Community Member

im trying to retrieve my paypal account but it has an old phone number on it that i dont have access to. i know the email linked to the account but for some reason paypal is a joke and i cant just receive an email to reset my password. it only gives me one option to reset my password and that is a text to a number i do not have. Also to even access asking the community i had to make a burner paypal and email account. Worried of my money getting taken because paypal sent a text to the number i do not have and im worried of getting my account stolen.

Phone number changed - can't log in

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Simux
New Community Member

Same! i dont even have a number. So its literaly imposible to reset my password. 

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