PayPal Community

PayPal_MariaI · ‎May-20-2022

Hello, @Paul-Z-F! Thank you for your post and welcome to the Community! I understand your client is asking you for a full refund. If you have shipped the product and it is exactly what your client paid for, the decision to issue the refund depends on your refund policy. PayPal Buyer Protection doesn't cover the buyer if they change their mind about their purchase. However, if they don't receive the item or if they receive an item significantly not as described, they can open a dispute and will be covered by PayPal Buyer Protection. Please click on the following link to find more information about PayPal Seller Protection. I hope this information helps. Regards, María.

PayPal_MariaI · ‎May-12-2022

Hello, @Smidget_paws! Thank you for reaching out to us through the Community! I'm sorry to hear your payment is on hold. Some payments are held for a maximum of 21 days to ensure that the buying and selling process is completed correctly. If you want to release the funds sooner, you can provide a tracking number, this way we can verify that the item was delivered to the correct address. If you don't take action, the funds will be released automatically after 21 days. Please click here to find more information about payment holds. Regards, María.

PayPal_MariaI · ‎May-12-2022

Hello, @colours1! Thank you for reaching out to us through the Community! I'm really sorry to hear you haven't received your money yet. But don't worry because our agents can review it. If you are unable to locate the deposit in your bank account and the status of the transaction is still 'Completed' in your PayPal account history, we can trace your withdrawal once 7 business days have passed. Usually, if there is a problem with a withdrawal, it is returned to us and the money is reversed back into your PayPal balance. Please contact us and we can then begin a search for the missing funds. I hope this helps. Regards, María.

PayPal_MariaI · ‎May-12-2022

Hello, @vanphuong1042! Thank you for reaching out to us and welcome to the Community! I'm really sorry to hear you are having difficulties with your account. From what you have described, I understand that your account is limited and PayPal is requesting some extra information about the payment you have received. I recommend you to visit your Resolution Center and provide all the information requested. You can also upload a document explaining the whole situation, so our agents will consider it when reviewing the case. I hope this helps. Regards, María.

PayPal_MariaI · ‎May-12-2022

Hello, @Jubberboi! Thank you for reaching out to us and welcome to the Community! I'm really sorry to hear your account was hacked and closed. I can certainly understand how frustrating this can be. However, do not worry because out agents can review it for you. The best thing to do in this case, is to reach out our Customer Care over the phone. The agents will verify your identity and they will create a case reporting the unauthorised activity. If you click here you will find the contact page. I hope this information helps. Regards, María.

PayPal_MariaI · ‎May-12-2022

Hello, @HailD! Thank you for your post and welcome to the Community! Answering your question, it's very easy to identify a PayPal payment. When you make a purchase using PayPal, you will see in your bank statement 'PayPal* and the seller's name'. I hope this information helps. Regards. María.

PayPal_MariaI · ‎Apr-20-2022

Hello, @Q9ISjHg7! Thank you for your post and welcome to the Community! I'm really sorry to hear you had a bad experience with your purchase. Remember that if you paid using PayPal, and the item is not received, damaged or significantly not as described, you could be covered by PayPal Protection. Please click here to find more information about the Buyer Protection Policy. Regards, María.

PayPal_MariaI · ‎Apr-19-2022

Hello, @renshy! Thank you for your post and welcome to the Community! You can verify your PayPal account with your card or bank account. Once you have linked and confirmed a bank account or card, we will remove the limits on your PayPal account. Regards, María.

PayPal_MariaI · ‎Apr-19-2022

Hello, @Arnel231! Thank you for reaching out to us through the Community! I'm really sorry to hear your account has been permanently limited and you are unable to withdraw your funds. I recommend you to try again from a different browser or clear cookies and cache. If after trying these alternatives you are still unable to withdraw the money, the best to do is to give our Customer Care a call and the agents will help you. Here you can find the contact page. Regards. María.

PayPal_MariaI · ‎Apr-15-2022

Hello, @dexterperalta04! Thank you for your post and welcome to the Community! Do you mean you have submitted the wrong information to resolve the limitation? If this is correct, you can either wait until it is reviewed by the relevant team or you can call our Customer Care and ask them to reject the document, so that you can send a new one. I hope this information helps. Regards! María.

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