Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Kojhi101]

Hello, 

I am unable to access my account because the phone number on the "PSD2 Strong Customer Authentication" screen is wrong. 

How can I change it? Why isn't there a way to change it? 

[Natty151]

When I opened my PayPal account with my phone number I have got that phone number any more how do I get into my account please.

[pumck]

I cant login in my account because my mobile number is changed.

What can i do to change my number?

[kernowlass]

@pumck 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[imranzeab]

my mobile number was online dington number that was disabled now how can i login my paypal account without mobile number verifications

[Diju]

Hello, I would like to log in, but my phone no changed. Who could I log in now?

[Andy-H1]

Unable to log in because 'authentication' required however my phone number has changed & unable to log in to change my number so authentication can be made. Anyone have an answer? Thanks

[kernowlass]

@Andy-H1 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.

[Wotringfelisha2]

I no longer have the phone number I did and I can't confirm who I am for paypal BC I'm only given the text option and when I try to use my wifi number it says i can't use that so what can i do

[kernowlass]

@Wotringfelisha2 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.