Phone number changed - can't log in

SaintDH
Contributor
Contributor

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

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4,959 REPLIES 4,959

Diju
New Community Member
Hello, I would like to log in, but my phone no changed. Who could I log in now?
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Andy-H1
New Community Member
Unable to log in because 'authentication' required however my phone number has changed & unable to log in to change my number so authentication can be made. Anyone have an answer? Thanks
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Andy-H1 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
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Wotringfelisha2
New Community Member
I no longer have the phone number I did and I can't confirm who I am for paypal BC I'm only given the text option and when I try to use my wifi number it says i can't use that so what can i do
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Wotringfelisha2 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
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houba
Contributor
Contributor

Hello, My Paypal account has failed due to a lost cell phone. I had two-phase verification there but I can't change the number to a new password I know but I still don't want to let me go I can't speak English so I can call for support so I'm solving it in writing thanks for the quick response and regards David <removed>

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kernowlass
Esteemed Advisor
Esteemed Advisor

@houba 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
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Pelso
Contributor
Contributor

Hello,

 

My cell number has changed recently and I cannot log in paypal because of the new security system psd2. It wants to send a text or call me but at my old cell number. Basically I cannot do anything, cannot contact helpdesk because I cannot log in and update my old cell number which belongs to my account for the moment.

Can anybody help me?

Thanks.

Miklos

 

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Nikola921
Contributor
Contributor

I have same problem, but my old number is no longer active. And when now i cant log in at all. Plus i dont know how to access to my account to change my number 😕

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Pelso 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

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