Phone number changed - can't log in

[SaintDH]

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

[Monica788]

Hello,

My phone number changed, so now I can not enter into my account.

I could only with phone number to identify , bc there is no other option.

Can you help me, what should I do?

Thanks,

Monica

[LoisLL]

Hi.  I need to change my phone number because I have moved house and changed job so both those phone numbers don’t work.  Unfortunately I don’t have my mobile set up on my profile. But I can’t login because the extra security wants to ring my phone, but there isn’t a current number I can use. Help?

[szigbende]

Having the same problem, i can't access to my old phone number.. and so I can't sign in to change it to the new one.

[zencat24]

I sent a friend some money, but he cannot get it as he has forgot his password.  He cannot change the password as he has changed his phone number and it will only send notifications to that old phone number.

The transaction says Money Sent - so it's not in pending.

How do I get the money back?

[misternif]

my phone has changed. so i can't access my paypal!  How can I change my phone no if I can't login???

Thanks

[MarijaCrnoshija]

Hi, I'm having trouble logging into my account because i no longer use the phone number that is registered in my account. I can't access the account without phone verification. What else is to do? Please help

[Aidan-1066]

I want to change my phone number but I can't as I don't have the old Phone number, I have even tried a new account but won't let unless I use a new email. Who do I ring or email or don't they want my account anymore

[DazRaff]

I have a new phone and number, how can I access my account without having access to my old phone and number. I cant get past the log in for the 2 stage authentication without it .... what can I do ?? England

[kernowlass]

@DazRaff 

Try:
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Log on via developer.paypal.com, go to paypal.com and change it in settings.
3. Use the forgotten password option several times.
4. Trying another browser that may let you in without phone verification (then change it when you have logged in).
5. Trying again another day when sometimes you can get in without doing the verification and then change the number.
6. Changing the password a few times sometimes works as it can bypass the phone verification.
7. Try clicking on P top of the forum page and see if you can log in via the forum.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Denee79]

How do I get access to PayPal account if changed mobile ny