i can't add my VISA Debit card into paypal?

moossa
Contributor
Contributor

hi, am adding my Global Debit-**bleep**-ATM card (VISA) to paypal, but it keep saying as;

 

"This credit card has been refused by the bank that issued your credit card. For details on why your card was refused, please contact your credit card issuer's Customer Service department. Or, you may want to try adding a different credit card."

 

what is the problem here? i used my card and withdrawed money in last week too.

 

should i contact my bank or anyone here can help me?

 

thanks for any help

 

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180 REPLIES 180

daphneroseque
Contributor
Contributor

I can't add my visa too.. what's wrong? the bank told me that It's already activated and it works fine. I don't know why? I really need this. Do I need to deposit money on my card? PLEASE HELP ME. I need this card for my clients payment. Please do help me

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PayPal_Conor
Moderator
Moderator

Hi daphneroseque,

 

Welcome to our Community Smiley Happy

 

I'd like to help you with this one.

 

You do need to have available funds before you can successful add your card to PayPal.

 

When you attempt to add your card, PayPal will charge the card 1 USD temporarily to verify that the card details are accurate.

 

This 1 USD is usally returned to your card in a matter of hours but it does need to be available before you initiate the process.

 

I hope that makes sense and I'm sure the card will work fine once you add funds!

 

Conor 

 

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HalcyonHale
Contributor
Contributor

Another frustrated user here. I just spent an hour calling back and forth between my bank and paypal. You guys says the bank is declining your verifications. The bank says its a known problem on your end and/or they can't verify $0.0 transactions. They say call paypal, paypal says call your bank (I use UBank). What's going on here?

 

I've used paypal for years with no problem, even with this bank. My other visa cards work fine. It's only since I got my new card (about a month or two ago) for this account that I've had any difficulties. Can I get some help please?

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Nom_Nom_Noms
Contributor
Contributor

Sorry to hear that you are having a hard time adding your card.

 

Based from the information you have provided I can clarify why this is happening.
 
When you add a card PayPal checks if the card is really active and not just a bunch of random numbers. Meaning, PayPal tries and asks authorisation from your card issuer, sometimes there is a test charge or authorisation charge ranging from $0 to $1. This authorisation charge is not allowed by your card issuer and that is the reason why PayPal is unble to test your card. You may contact your card issuer and talk to "online card authorisation department" and tell them that you are the one who is using your card online through PayPal and allow the test.
 
If you are just talking to a bank teller or general customer service of your card they will just simply say your card is ok. You have to ask them to transfer you to "online authorisation department".
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giftofwarmth
New Community Member

is it just people asking questions here and nobody replys????? what is the answer to above question????

excelent support paypal you just let people keep asking...

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PayPal_Anna
Moderator
Moderator

 

Hi giftofwarmth,

 

I can see you are upset.

 

This forum serves as a community of users who wish to help each other not as a customer service tool.

 

If your question hasn’t been answered you are more than welcome to contact PayPal Customer Services by clicking onto Contact us on any PayPal page as they will be able to review your account in detail which will help resolve your query.

 

Hope it helps.

Anna

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mlak
Member
Member

I have the same problem, my english is not good so I wrote email to paypal some time, but i didn`t get reply about it, I got only the same email about FaQ. I can`t add my new debit card to my account, I don`t know why. I used my card in the shop and cashmachine, everything was good, in paypal I get information add other card 

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naveen89
Contributor
Contributor

Hi; These are some DEBIT CARDS that work on Paypal to send or buy or receive money from abroad.

 

1. ICICI VISA Debit Card

2. Axis Bank Prime Chip Based VISA Debit Card

3. Indian Bank EMV MasterCard World Chip Based Debit Card

4. Kotak Mahendra Bank Gold Chip Based Debit Card

 

Friends, you will be getting more answers here: CLICK HERE Smiley Very Happy

 

Hope this Helps!!!

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SirManiek
Contributor
Contributor

Hello!
I can't add my credit card to account after I tried to verify my credit card.
My card has been charged 1 PLN(Poland) and I didn't know what is this "4 DIGIT CODEE"  in dectription. I tried 3 times(last 4 numbers, first, centraly) then block me because it was wrong. Then I delete my card from PayPal account and I tried add again, then I got information that I can't add this card... ;(

Thanks!

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Bhavathu
New Community Member

Contact to your bank and get details. they will surely help you.

 

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