Hi Noydb,
Welcome to our Community.
This certainly sounds frustrating and I'd like to help.
In my experience, in these situations, a pending order that hasn't been voided or hasn't expired for whatever reason may be to blame.
However, to research this further, we would really need you to contact us through one of our other social media channels, like Facebook or Twitter. That way, we can pull up your details to take a closer look.
We are available 24/7 to answer private messages sent through our Facebook page (http://goo.gl/4BO8de) and respond swiftly to any tweets directed towards @AskPayPal!
Would you consider giving this a try for me?
Conor
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