PayPal Community

Hi bravehea,    Thanks for posting.    This sounds like a technical problem to me and it might be best if you could reach out to us through Facebook or Twitter so we can get this resolved for you. You could also give us a call toll-free on 0800 358 7911.   We are available 24/7 to answer private messages sent through our Facebook page (http://goo.gl/4BO8de) and respond swiftly to any tweets directed towards @AskPayPal!   Would you consider sending us a quick message so we can take it for there?   Conor ... View more

Hi Noydb,   Welcome to our Community.   This certainly sounds frustrating and I'd like to help.   In my experience, in these situations, a pending order that hasn't been voided or hasn't expired for whatever reason may be to blame.    However, to research this further, we would really need you to contact us through one of our other social media channels, like Facebook or Twitter. That way, we can pull up your details to take a closer look.   We are available 24/7 to answer private messages sent through our Facebook page (http://goo.gl/4BO8de) and respond swiftly to any tweets directed towards @AskPayPal!   Would you consider giving this a try for me?   Conor   ... View more

Hi disgruntled67  & SilentTiki,   I am sorry to hear that you are both having trouble with the PayPal Message Centre 😞   Although we don't have access to your account details via our community forum, we do offer customer service support through other social media channels, like Facebook & Twitter.   Would the both of you consider contacting us in this manner so we can take a closer look at the problems you're trying to solve?   We are available 24/7 to answer private messages sent through our Facebook page (http://goo.gl/4BO8de) and respond swiftly to any tweets directed towards @AskPayPal!   Conor     ... View more

Hi Linda1951,   Welcome to our Community 🙂   I've edited your post slightly to comply with forum guidelines. It's better not to name the company you're dealing with specifically as this goes against our rules of conduct.   I'd like to help you with this one though.   Based on your message, I suspect opening a PayPal not as described and non-receipt dispute would be the best course of action to take here.   Would you consider giving this a try for me if you're yet to do so by following these steps? http://ow.ly/ZwMq6   Conor ... View more

Hi Tanevski,   Welcome to our Community 🙂   I wonder if your account might be limited or locked?   For a specific query like this though, you might be best to contact us through Facebook or Twitter instead. That way, our specialists will be able to discover once and for all what is the problem with your account. There could be many different reasons why you can't receive payments, you see.   We are available 24/7 to answer private messages sent through our Facebook page (http://goo.gl/4BO8de) and respond swiftly to any tweets directed towards @AskPayPal!   Would you consider giving this a try for me? Conor   ... View more

Hi DarkInferno.   Welcome to our Community.    This sounds like a security challenge to me and is most likely being triggered by your current location.    With this type of thing, it might be best to reach out to us using one of our other social media channels, like Facebook or Twitter. That way, our specialists can review your account specifically and discuss next steps.   We are available 24/7 to answer private messages sent through our Facebook page (http://goo.gl/4BO8de) and respond swiftly to any tweets directed towards @AskPayPal!   Would you consider giving this a try for me? Conor   ... View more

Hi Ricardo999,   Welcome to our Community 🙂   That's strange. I wonder if our internal security model was stopping your payment like this though: http://ow.ly/ZtjOY   Can I ask if you managed to complete a transaction on eBay since this message? I'd like to do my best to help you with this one. Conor ... View more

Hi Aerion,   This certainly sounds frustrating and I would like to help.   What I'm going to do is pass you detailed feedback onto the team who manage the two factor experience at PayPal. You make some very good suggestions and I want to share your comments in the hope that they will be factored in during any future updates of this product.    Your comments are also very fair about your experience accessing our community forum while using the PayPal Security Key.   In terms of those unwanted shipping addresses, those details are usually stored by the cache and cookies on your computer and in my experience, clearing these files will normally resolve that.   Could you give this a try and let me know how you get on?   Conor   ... View more

Hi ecallaw,    Thanks for posting.   As I mentioned earlier in this thread, the withdrawal process will differ widely from country to country.   Why don't you tell me where you're based and outline the amounts you're trying to withdraw?   I'd like to do my best to help you in general terms with this one, as I'm afraid we don't have access to specific account details through our Community Forum.   Conor ... View more

Hi Colourflight,   Welcome to our Community 🙂   This is a strange one. In my experience though, our system will not let you remove an old card if it is marked as primary.    Could you try adding your new card first for me within the 'Wallet' tab of your account. Then, if you mark the new card as primary, I'm hoping you'll be able to remove the unwanted card. Why don't you give that a go and let me know how you get on?   Conor ... View more