Cannot Verify Account

DarkInferno
New Community Member

My problem is simple, I traveled out of my country to another country for a couple of weeks & now whenever I try purchasing anything through PayPal it asks me to "verify through SMS" on my phone, and clearly I cannot receive any SMS since the number registered on my PayPal account only works back in the country I came from, now I am stuck at this verification crap & cannot purchase anything, I really don't understand this idiotic way of verification while there are other methods of verification also equally reliable but a lot less nonsense, such as through your email.

 

Any help with this will be greatly appreciated, thanks.

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2 REPLIES 2

PayPal_Conor
Moderator
Moderator

Hi DarkInferno.

 

Welcome to our Community. 

 

This sounds like a security challenge to me and is most likely being triggered by your current location. 

 

With this type of thing, it might be best to reach out to us using one of our other social media channels, like Facebook or Twitter. That way, our specialists can review your account specifically and discuss next steps.

 

We are available 24/7 to answer private messages sent through our Facebook page (http://goo.gl/4BO8de) and respond swiftly to any tweets directed towards @AskPayPal!
 
Would you consider giving this a try for me?

Conor
 
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daveNOS
Contributor
Contributor

Im getting the same error,i have tried using both the SMS and automated call option neither work and im faced with the error we cannot proceed and to call or email.

I have called and spent around 20 minutes on the phone where changes where made to my account but nothing has helped,i've cleared my cache used different browsers and different devices and still cannot send any payments,i have had no problems before in the 7 years of using my account so what can be done to fix this issue.

 

Regards

David Young

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