Hi claireriley,
In most cases your buyer is able to cancel the payment on their end by clicking 'cancel' in the ‘Order status/Action’ column.
If your buyer does not have the cancel option, the payment will be returned automatically after 30 days.
Hope this helps,
Conor
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Hi wgarry,
Welcome to the Community Forum!
I suggest that you contact our Collections Department directly on 02086100150 (Mon-Fri, 8am-7pm and Sat, 8am-6.30pm)
They can take a payment over the phone with your debit card, clearing your negative balance much quicker.
Hope this helps,
Conor
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Hi MartytheHat,
If you are having difficultly making a specific payment it best to contact us by phone so we can take a look at it for you.
Every payment is different so we are in a better postion to help you when we have your account details.
I hope this helps,
Conor
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Hi shabs124,
Kernowlass is right.
Typically when a payment is not visible in your account, it has been sent to an old or different email address.
When you add this email address to your account and confirm you own it, the payment is usually then posted to your balance.
I suggest you give us a quick call via the contact us link so we can help you locate the payment.
Hope this helps,
Conor
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Hi claireriley,
kernowlass is right.
If the payment is not showing in your PayPal account, it may have been sent to the wrong or an old email address.
Your email address on PayPal is much like your account number.
Check what email address is associated with your eBay account, add and confirm that email to your PayPal account and the payment should then be posted to your balance.
If you no longer have access to this email address, I would recommend asking your buyer to try and cancel the payment and send it again to the correct email.
I hope this helps
Conor
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Hi mac4eva,
kernowlass is right, this is one reason why your payment might be showing as unclaimed on eBay.
Other possibilities could be that your email address is yet to be confirmed or it's the first payment you've received through PayPal.
Check to see if your email address is confirmed and then simply log into your account, click History and then Select "Accept" under Order status/Actions to claim your payment.
If you are still having difficulty, I suggest you give us a quick call so we can help you resolve this.
Let us know how you get on
Conor
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Hi watertransfer,
Kernowlass is right.
It sounds like your card is probably attached to an old PayPal account.
I suggest that you give us a quick ring so we can locate the card for you, remove it from the old account and then, you will be able be use it on your current PayPal account.
Hope this helps
Conor
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Hi Gerardinehearts,
Kernowlass is right.
It sounds like the payments were sent to a PayPal account which has your old email address attached to it.
Did you have an account with us before?
I suggest that you contact us by phone so we can help you into the old account and transfer the balance to the new account.
Hope this helps,
Conor
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Hi Elana_232003,
Welcome to the Community Forum!
When you are getting a message saying your session has timed out, we usually recommend that your clear your cache and cookies on your browser, give it a few minutes and try making the payment again.
Is that doesn't work, maybe try a different browser?
That usually does the trick
Let us know how you get on!
Conor
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