PayPal_Tommy

@Irwin111   If you cannot withdraw your funds, there could be some outstanding issues in your PayPal account preventing this.    I would advise you to check any emails or notifications you have received.    -Tommy ... View more

@VanHelsingShop   I would advise you to contact us directly.    We cannot see the details of your account right now via this channel. I advise you to contact us via the contact us section at the bottom of your account or Twitter/Facebook.    -Tommy ... View more

Hi, CKolassa,    We are incredibly sorry that you never received the item that you paid for.    In these types of situations, we would encourage customers to wait 3-4 weeks for an item depending on where it's coming from. In your case, 4 weeks is enough time to wait for an item.    You should have reported this transaction and opened a claim last year for an item not received. I'm afraid that since it has been more than 180 days, we cannot investigate this transaction.    -Tommy ... View more

Hi, mrsimitm    We are incredibly sorry for the inconvenience.   It does not sound like the payment was used as credit.    I would check with PayPal directly first. We cannot see the details of your account right now via this channel. I advise you to contact us via the contact us section at the bottom of your account or via Twitter/Facebook.          ... View more

Hi, veyyy,    Hi there, we are incredibly sorry for the inconvenience. I want to let you know that the message you see does not mean that it's a checking account or checking anything.    Since we are a US payment processor, it will always show checking, but the bank account will be registered with the details you have already provided. Do not worry about this.    -Tommy ... View more

Good to hear.  ... View more

Hi, christopher0430,    The PayPal debit card is not available in all markets. This is probably the reason why you're having difficulties ordering it.    -Tommy ... View more

Hi, PATH1551,    In these types of appeals, we would email the buyer and request a payment back to the seller.    We will email you with more updates if the appeal case is open. I would advise you to check the status of your case. If the appeal state is still open, check with us via the contact us section for an update.    -Tommy     ... View more

Hi, hutaoz,    Hi there, we are incredibly sorry for the inconvenience.   The system will not allow you to open two accounts with one email address. This is the reason why you could be having these issues.    If you're looking for more information, you will need to contact us directly. We cannot see the details of your account right now via this channel. I advise you to contact us via the contact us section at the bottom of your account or via Twitter/Facebook.    -Tommy     ... View more

Hi, RamyLSerwy,    It sounds like you might have signed up for a billing agreement, or one of your payments funded by your bank is still pending.    Hello there! We've received your DM, and we've responded to you. Thanks for your patience.   -Tommy ... View more

Hi, Glenn61,    If you haven't received the service that you paid for, you can open a claim through the resolution center for a service not received.    Here's how to open a dispute: 1.Go to www.paypal.com and log in to your account. 2.Click Contact Us at the bottom of the page. 3.Click Resolution Center at the top of the page. 4.Click Report a Problem. 5.Locate the transaction you want to dispute. 6.Click the radio button beside the transaction, and click Continue. 7.Select the reason for your dispute, and click Continue. 8.Follow the instructions on the page. After you open a dispute, you have 20 calendar days to communicate with the seller before the dispute automatically closes. If you can't resolve the problem, you can ask us to investigate by escalating your dispute to a claim. Here's how to escalate a dispute to a claim: 1.Go to www.paypal.com and log in to your account. 2.Click Contact Us at the bottom of the page. 3.Click Resolution Center at the top of the page. 4.Click View next to the dispute you want to escalate. 5.Click Escalate this dispute to a PayPal claim near the bottom of the page. 6.Follow the instructions and click Escalate to a claim. We will contact you if we need additional information. We will try to make a decision within 14-30 days. ... View more

Hi, wilmafingerdo,   I'm sorry that your payments are placed on hold.  You can view more information on our payment holds via this link https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-and-when-will-it-be-available-faq1987. Due to security and privacy concerns, we can't take direct action on a PayPal case over social media. In this situation, the best thing to do would be to contact our Customer Care department. You can do this by going to the ‘Contact Us’ link at the bottom of every PayPal page. You will then see what contact options are available to you.   -Tommy ... View more

Hi laurel7,    This is true. A seller cannot edit the customer's address through their PayPal account, even if they receive confirmation from the buyer.    The seller can ship the item to a different address if they wish.    -Tommy ... View more

Hi, travelusmaximus,   I'm sorry about this. If you received an error message to add another card when you have already added a card, this means that the card you registered might not be supported for payments.    Since we cannot see the details of your account. I would advise you to contact us directly via the contact section of your account or through Twitter/Facebook.    -Tommy ... View more

Hi, kikimorabito,    You are not hacked. In order for anyone to send you payments, all they need is your email address; maybe they have the wrong email address.    I would advise you to refund these payments.    https://www.paypal.com/uk/smarthelp/article/how-do-i-issue-a-refund-faq780?app=searchAutoComplete   -Tommy ... View more

Hi, deznutsboy,    I'm sorry that you haven't received the item you have received. In this type of situation, I would advise you to open a claim against this seller.   Here's how to open a dispute: 1.Go to www.paypal.com and log in to your account. 2.Click Contact Us at the bottom of the page. 3.Click Resolution Center at the top of the page. 4.Click Report a Problem. 5.Locate the transaction you want to dispute. 6.Click the radio button beside the transaction, and click Continue. 7.Select the reason for your dispute, and click Continue. 8.Follow the instructions on the page.   After you open a dispute, you have 20 calendar days to communicate with the seller before the dispute automatically closes. If you can't resolve the problem, you can ask us to investigate by escalating your dispute to a claim. Here's how to escalate a dispute to a claim: 1.Go to www.paypal.com and log in to your account. 2.Click Contact Us at the bottom of the page. 3.Click Resolution Center at the top of the page. 4.Click View next to the dispute you want to escalate. 5.Click Escalate this dispute to a PayPal claim near the bottom of the page. 6.Follow the instructions and click Escalate to a claim.   -Tommy ... View more

Hi, jamesp246,   If eBay has charged you, you will need to dispute this with eBay; we have no control over tax charges.    -Tommy ... View more

Hi, TreasureTL,    I'm sorry that your friend's payment has been placed on hold.    You can view more information on why payments are on hold via this link https://www.paypal.com/uk/smarthelp/article/why-is-my-payment-on-hold-and-when-will-it-be-available-faq1987?app=searchAutoComplete.    -Tommy ... View more

Hi, Px123,    I would advise you not to cancel the claim. There have been reports of sellers not refunding the payments after buyers closing the case because the sellers know once the claim is closed, it cannot be re-opened. I would advise you to follow the steps required in the case.    If we requested the item to be sent back to the seller, please do so using a reliable tracking service.    -Tommy ... View more

Hi, dubh,    You cannot send money from your card to your PayPal account; this is not possible. When you receive money in your PayPal balance, you can withdraw it to a card or bank, depending on the functionality of your PayPal account. You cannot receive payments into a bank account directly; it goes to your PayPal balance, then you can transfer it.    -Tommy ... View more

Hi, Phenglat,    Do you see any outstanding issues in your PayPal account? Usually, if there is, PayPal would email you directly with some steps.    If not, it sounds like your card or bank payment was declined. We cannot give you any details over this platform as we cannot see your account details. You will need to contact us directly via the contact us section at the bottom of your PayPal account. You can also contact us via Facebook and Twitter.    -Tommy ... View more

Hi, Bengui,    I'm sorry that you could not use your PayPal balance to fund your payments.    On some occasions, your account needs to be verified before you can complete a payment using your PayPal balance. If your account needs to be verified, you will need to confirm a card or bank.    Also, there is the possibility that the merchant does not accept payments via PayPal balance, only a card or bank transfer.    -Tommy ... View more

Hi, Brittanylinda,    When receiving commercial payments, you will always pay a fee. If you receive Personal payments, you will not be charged one.    However, if you're selling online, you will need to receive commercial payments. You can view more information on fees in your PayPal account https://www.paypal.com/uk/smarthelp/article/what-are-the-fees-to-use-paypal-faq690?app=searchAutoComplete   -Tommy ... View more

Hi, rkcommerce,    You will not be able to downgrade an account from a business legal entity to a Personal account. You will need to close this account and open a new Personal one.    Once the account is closed, you will be able to open a new account with the same email address. If you don't close the account, you will not be able to use the same email address as they cannot be registered to two accounts.    -Tommy ... View more

Hi, Franccc,    I'm sorry that you can't close your account.    If there is an outstanding issue in your PayPal account, you will not be able to close the account, I'm afraid. You will need to contact us directly by either phone, Facebook or Twitter, and we will be able to advise you further.    -Tommy ... View more

Hi, EricGoesen,   The website should always allow you to complete a commercial payment, not a personal one. There is no way to confirm this while completing the payment.    If you complete a Personal payment and you can see this in your PayPal account, you will need to report this to PayPal so we can take action.    I would advise you to wait for the item to be delivered. If it's not delivered, I advise you to open a claim for an item not received through the resolution centre. You will only have the option to report a transaction after 10 days of completing the payment.    -Tommy     ... View more

Hi, BrianOjwang,    Hi, I am sorry to hear your account has issues, and I understand this can be concerning. When you log into the account, are you notified of a limitation and directed to the Resolution Centre? PayPal will also send you an email with steps required for you to resolve.    -Tommy ... View more

A document for the rent of the house wouldn't be accepted.    I have outlined the documents we do accept in my previous message. We do accept bank statements or card statements if you have a bank. If you have a PayPal account, you must have a bank registered.    -Tommy ... View more

hi, nicklukouras,   If you need assistance with your case, you will need to contact us via the contact us section of your PayPal account or Facebook or Twitter.    -Tommy ... View more