PayPal Community

PayPal_Tommy · ‎Apr-15-2022

@MRS1976, In some countries, the option to send the payments as donations is not available. You will not be able to receive payments for this particular cause, unless you're a registered charity. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@LC1984, Please ask the sender if the payment was completed out of their bank? and also if they can see in their PayPal account activity a payment to your PayPal account. The payment can show different statuses, like Pending or Completed. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@mariflower, It sounds like there could be an outstanding issue in your PayPal account preventing you from making the payment or our internal security system could be blocking your transaction. There could be an issue on the recipient account also, you will need to check with PayPal, contact them directly. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@awildman, @a2goweb, @ollieb3000, This looks like a technical issue on PayPal's side. PayPal can add any information you wish to the case if you contact PayPal directly by phone or email. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@icehorse, This is not possible. It's not an account, just a record of a transaction previously made without login in to your PayPal account. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@yurolex, It sounds like your card issuer is converting your money not PayPal. If your card is set already in USD, then is not PayPal doing the conversion. Please note that card issuers can convert currencies after the money is sent from PayPal, this is out of our control. I would check with them. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@Boalajoko94, Check my response to @bkspc -Tommy

PayPal_Tommy · ‎Apr-15-2022

@bkspc, PayPal can open a trace for the missing refund. They will need to escalate this internally if the refund is missing for more than 30 days. The only thing PayPal will do is get a tracing code so you can give it to your bank, then your bank will be able to check their system with this code. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@yurolex, It depends which currency the card is registered in. If your card is in USD and you're withdrawing in Euros, you will be subject to a conversion. You cannot change the currency of the card for every withdrawal you make to suit your preference. PayPal can update the currency of the card to one currency of your choice, but this will not be changed every time. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@misterpale, We cannot see the details of your account right now via this channel. I advise you to contact us via the contact us section at the bottom of your account or via Twitter/Facebook. -Tommy

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