PayPal_Tommy

PayPal_Tommy · ‎Apr-15-2022

@ MRS1976, In some countries, the option to send the payments as donations is not available. You will not be able to receive payments for this particular cause, unless you're a registered charity. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@ LC1984, Please ask the sender if the payment was completed out of their bank? and also if they can see in their PayPal account activity a payment to your PayPal account. The payment can show different statuses, like Pending or Completed. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@ mariflower, It sounds like there could be an outstanding issue in your PayPal account preventing you from making the payment or our internal security system could be blocking your transaction. There could be an issue on the recipient account also, you will need to check with PayPal, contact them directly. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@ awildman, @a2goweb, @ollieb3000, This looks like a technical issue on PayPal's side. PayPal can add any information you wish to the case if you contact PayPal directly by phone or email. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@ icehorse, This is not possible. It's not an account, just a record of a transaction previously made without login in to your PayPal account. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@ yurolex, It sounds like your card issuer is converting your money not PayPal. If your card is set already in USD, then is not PayPal doing the conversion. Please note that card issuers can convert currencies after the money is sent from PayPal, this is out of our control. I would check with them. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@ Boalajoko94, Check my response to @bkspc -Tommy

PayPal_Tommy · ‎Apr-15-2022

@ bkspc, PayPal can open a trace for the missing refund. They will need to escalate this internally if the refund is missing for more than 30 days. The only thing PayPal will do is get a tracing code so you can give it to your bank, then your bank will be able to check their system with this code. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@ yurolex, It depends which currency the card is registered in. If your card is in USD and you're withdrawing in Euros, you will be subject to a conversion. You cannot change the currency of the card for every withdrawal you make to suit your preference. PayPal can update the currency of the card to one currency of your choice, but this will not be changed every time. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@ misterpale, We cannot see the details of your account right now via this channel. I advise you to contact us via the contact us section at the bottom of your account or via Twitter/Facebook. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@ sane_JJ, We cannot see the details of your account right now via this channel. I advise you to contact us via the contact us section at the bottom of your account or via Twitter/Facebook. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@ waterr, We cannot see the details of your account right now via this channel. I advise you to contact us via the contact us section at the bottom of your account or via Twitter/Facebook. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@ Zakir8, When our review team deems it necessary to limit an account, it evaluates all of the information available. Please be assured that PayPal do not decide to limit an account lightly permanently. The funds in your PayPal balance will be held for 180 days, and this is to cover any claims or chargebacks which may be filed against you. I'm afraid you will need to use a different payment processor. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@ HSaad, We cannot see the details of your account right now via this channel. I advise you to contact us via the contact us section at the bottom of your account or via Twitter/Facebook. -Tommy

PayPal_Tommy · ‎Apr-15-2022

@ Moltak, You can see more details via this link https://www.paypal.com/za/smarthelp/article/how-do-i-transfer-money-to-my-bank-account-faq1189 -Tommy

PayPal_Tommy · ‎Apr-08-2022

@ Jasminewright, Depending on the type of case you initially opened, you might not be able to re-open another one. On the website it mentions before closing a case that you cannot re-open it. However, if the case was closed by PayPal and you had opened the wrong type of case, PayPal can open a new case on your behalf. You will need to contact us by phone or email. -Tommy

PayPal_Tommy · ‎Apr-08-2022

@ GoruZ, I would advise you to contact us directly; there is not much we can advise you on without taking a look at the details of the case. I advise you to contact us via the contact us section at the bottom of your account or via Twitter/Facebook.

PayPal_Tommy · ‎Apr-08-2022

@ rugarai, It sounds like your employer is sending you payments intended for a sale. Maybe they need to send you a personal payment, this way it might not be held by PayPal thinking you're a seller. However, there could be other possibilities for the hold, but in this case, a PayPal agent will need to review your account to check it out. -Tommy

PayPal_Tommy · ‎Apr-08-2022

@ DebbPinn, The money was not stolen, you gave PayPal permission to complete the payment when you initiated the transaction. The reason why the delay in opening a claim for 10 days is to avoid customers abusing our system, also it gives you time to contact the seller directly, this can avoid a case being opened by PayPal. Going forward I would advise you to review sellers' feedback to make sure they're not abroad. -Tommy

PayPal_Tommy · ‎Apr-08-2022

@ AraDayne, It sounds like the payment was either cancelled, or it has been more than 30 days since you tried to claim it. After 30 days, the payment is reversed to the sender. I would advise you to check with the sender to check the status of the payment. If it shows Pending on their side, it could mean that there is an outstanding issue on your side. You will need to contact us directly by phone or email so we can check your account. -Tommy

PayPal_Tommy · ‎Apr-08-2022

@ Galinay and @klodovik, Depending on the country you registered your PayPal account, you cannot withdraw to your master card. In some countries, if cards are eligible for withdrawal, it has to be a Visa card. Also, not all pre-paid cards are eligible to be used with PayPal. There might be an outstanding issue with both of your accounts. In that case, you will need to contact us directly by phone or email. -Tommy

PayPal_Tommy · ‎Apr-08-2022

@Temp20220404c Hi, you usually receive an email with steps on how to resolve it. Or, please check your resolution centre. There should be a case with outstanding steps. -Tommy

PayPal_Tommy · ‎Apr-08-2022

@ Dwezzy27, Hi. You would need to resolve any steps required in order to remove this limitation. Account limitations are placed in situations where we see unusual or suspicious activity or when we need to collect information necessary for keeping your account open. When we place a limitation, an email is sent to explain the limitation and what needs to be done to resolve the problem. In most cases, you can find options to resolve the limitation in the Resolution Center. -Tommy

PayPal_Tommy · ‎Apr-08-2022

@SHSbooster, Hi, We cannot see the details of your account right now via this channel. I advise you to contact us via the contact us section at the bottom of your account or via Twitter/Facebook. -Tommy

PayPal_Tommy · ‎Mar-11-2022

@acertoshiba020, Hi, I advise you to contact us via the contact us section at the bottom of your account or via Twitter/Facebook. -Tommy

PayPal_Tommy · ‎Mar-11-2022

@Zamani44, We cannot see the details of your account right now via this channel. I advise you to contact us via the contact us section at the bottom of your account or via Twitter/Facebook. -Tommy

PayPal_Tommy · ‎Mar-11-2022

@Kevin2130, It sounds like your PayPal account is not verified. You will need to verify the PayPal account by confirming a card or bank, depending on the features of your account. -Tommy

PayPal_Tommy · ‎Mar-11-2022

@cartoline, We cannot see the details of your account right now via this channel. I advise you to contact us via the contact us section at the bottom of your account or via Twitter/Facebook. -Tommy

PayPal_Tommy · ‎Mar-11-2022

@sdority905, It sounds like you're account is registered in a country where withdrawals are sent in USD only, example, the U.S. In this case, if your balance is in EUR and you're withdrawing to a bank in the US, it will be converted. -Tommy

PayPal_Tommy · ‎Mar-11-2022

@Thucar, I'm afraid you will not be able to withdraw to your USD bank in USD if your account was registered in a country in which PayPal can only transfer funds to a bank account in EUR. The only solution here is to check if you can add a US bank account, if you can, most PayPal accounts are eligible to add one. Or, if you're eligible to withdraw to a Visa card, you can add the card, request the currency of the card to be updated to USD. This will only work if your country allows withdrawals to debit/credit cards. -Tommy

PayPal_Tommy

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