Payment not showing PayPal Me, nothing pending, email verified

LC1984
New Community Member

Hi

I set up a PayPal Me for people to gift us money towards our honeymoon via our wedding website. We had the first person attempt to send us £400 but it didn't go through and didnt leave his account. As a result he attempted again 2 weeks later and this time it shows up on my wedding website as money given but its still not showing up in my account a week later. I dont normally receive money through PayPal (except for small eBay transactions) so am wondering if it will eventually show up or if i need to do something. I cant see any trace of it being on hold or anything atm and my email address is verified. 

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1 REPLY 1

PayPal_Tommy
Moderator
Moderator

@LC1984, 

 

Please ask the sender if the payment was completed out of their bank? and also if they can see in their PayPal account activity a payment to your PayPal account. The payment can show different statuses, like Pending or Completed. 

 

-Tommy

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