Hello @clickntoke and @claddagh91,
Thanks for reaching out to the PayPal community for this issue. I know that not having any luck printing shipping labels can be difficult for your business. There doesn't seem to be a known issue at this time that may be causing this. However, I would doublecheck to ensure that you do not have a pop-up blocker active on your web browser.
Here are additional troubleshooting steps:
Be sure all system requirements for printing labels are met:
- Operating System: Windows
- Mac Users - Safari 3.0+. Label printers aren't currently supported on Mac. You can still print using standard paper
- Browsers: Internet Explorer 9.0+, or Firefox 3.0+
- Java - Go to http://Java.com to download the latest version
- Clear cache and cookies
You must have a bank account and a backup funding source on file. Shipping labels require instant payment, so if there isn't enough money in your PayPal Cash balance, then a bank account must be backed up by a card to complete the purchase.
You can also try our Multi-Order Shipping tool to create and print labels in bulk. Here is more information about that tool: http://paypal.com/mos
Here is a link about PayPal shipping for reference: https://www.paypal.com/us/smarthelp/article/how-do-i-create-and-print-shipping-labels-using-paypal-faq3852
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