sharpiemarker

@Pattygh    Did you get a tracking number at all? If so, track the delivery and check with the carrier to see if the shipment was even addressed to you and delivered to your street address. If the tracking number turns out to be fraudulent, you'll need to get official documentation from the carrier, file a police or ic3.gov report for mail fraud, then message PayPal to appeal the closed case, attaching pdfs of the documents by clicking the "messaging us" link in the warning dialogue box above regarding Covid-19.   You also have the option to dispute through your card issuer instead, if that is how you paid, since PayPal already denied your case as per section  "Dispute with us or your card issuer" of the purchase protection program: https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#purchase-protection ... View more

@LiketheFather    If you paid using PayPal Guest checkout with a card, open a Significantly Not as Described dispute by contacting PayPal customer service and provide the receipt ID number from the PayPal email receipt. Escalate to a claim for PayPal to step in to review the case. If PayPal rules in your favor, PayPal will provide you the return shipping address.   To contact PayPal customer service, click the "messaging us" link in the dialog warning box above regarding Covid-19. ... View more

@Johnx2    If the transaction is marked "completed" you may file a dispute the transaction as Item Not Received by clicking the transaction and clicking the "Report a problem" button.   If the transaction is marked "Pending", you must wait for it to be marked as "Completed" first, in order to dispute it.   Alternatively, you can try to contact the merchant and request a cancelation while the order/transaction is pending. How do I cancel a PayPal order or authorization?   PRO TIP: Whatever you do, do not report the transaction as Unauthorized because no one broke into your PayPal account and did something without your permission/knowledge, otherwise, PayPal will deny your claim.   If you end up losing your PayPal dispute, you can appeal by messaging PayPal or dispute through your card issuer if you paid by card as per section "Dispute with us or your card issuer": https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#purchase-protection ... View more

@Hillbillyboydic    https://www.paypal.com/shiplabel/create/ ... View more

@marndt    According to these, no.   https://www.paypal.com/us/webapps/mpp/ppp-loan-update https://www.paypal.com/us/smarthelp/article/how-do-i-apply-for-the-sba-paycheck-protection-program-(ppp)-loan-faq4235 ... View more

@Anandajoe2    Message PayPal customer service by clicking "messaging us" in the box above regarding Covid-19.   Note, if you opened an Unauthorized transaction dispute, and no one broke into your account to make the transaction, PayPal will deny your case. You will need to request that PayPal change the dispute reason.   If you filed an Item Not Received case and was denied because seller gave a tracking number albeit fake, get official documentation from the post office; either an intranet report of the tracking number/parcel or letter on carrier letterhead saying that your address was not on the parcel, nor was the parcel was delivered to your said address. You may also file a police or ic3.gov report for good measure. Pdf everything so you can attach it to your message when requesting PayPal to appeal their decision.   If PayPal is not responding, then I suggest opening a case with bbb.org under PayPal San Jose CA to get PayPal Office of Executive Escalations to review your dispute.   You last recourse is to dispute through your card issuer if that is how you paid as per section  "Dispute with us or your card issuer": https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#purchase-protection   ... View more

@Yorkie95    " Does PAYPAL not even look up this information?"   Not by the software APIs which only compares city, state/province, zip code, country and delivery status with USPS. Rather  rudimentary. You'll need to reach out to customer service and have them review your case and provide official documentation from USPS of the fraudulent tracking info. An USPS Intranet Report or letter from USPS letter head explaining that the address on package was not your street address, nor was it delivered to your said address. Also file a police or ic3.gov report, for good measure. Pdf everything and attach it to the request for an appeal of the case or upload to live chat.   To contact PayPal, please visit this page: https://www.paypal.com/smarthelp/home   Click MESSAGE CENTER or click LOG IN to access your message center or for live chat where available.   Or try Social media: Facebook (US): https://www.facebook.com/paypal Twitter (US): @AskPayPal     If that fails,  I suggest opening a case with bbb.org under PayPal San Jose CA to get PayPal Office of Executive Escalations to review your dispute.     If that also don't work, and you paid with credit card, you may dispute the transaction via your card issuer as per  section "Dispute with us or your card issuer": https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#purchase-protection ... View more

@Arctic922    Perhaps you had to set up a recurring billing agreement with the merchant so the preferred payment method would not be adjusted through the PayPal wallet page but through the automatic payment page:   Go to Settings (gear icon) > Payments > Manage Automatic Payments Select merchant on left, click Edit (Pencil icon) on the right.   How are you able to even buy the game for the friend? Don't your game account and PayPal account have to match? ... View more

@bladebad    Register the card at card's website under same name and billing address as your PayPal account to manage the card's account and check for the temporary charge PayPal will put on it to confirm card. ... View more

@Cgnscnti    If you can't get in touch with PayPal, you also have the option to otherwise dispute through your card issuer, if that's how you paid, as per section "Dispute with us or your card issuer": https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#purchase-protection   Or opening a case with bbb.org under PayPal San Jose CA to get PayPal Office of Executive Escalations to review your dispute if you did not pay with card.     ... View more

@BellaCosa    Message PayPal customer service and ask them if they can. I have read a few times before that it can be done but its rare. It depends on the CS agent you speak to I guess.   Click the "messaging us" link in the box regarding covid-19 above. ... View more

@Ks2394    If the seller was being dodgy to begin with, don't fall for them telling you to close the dispute in order to refund, that is a red flag.   You can try clicking "messaging us" in the box above about covid-19 and see what they can do but no guarantees. Your other option is dispute through your card issuer if you paid by credit card as per section 2.e at: https://www.paypal.com/uk/webapps/mpp/ua/buyer-protection ... View more

@Ks2394    Unfortunately, once you opt to close the dispute, it means you deem the matter resolved so you do not get another chance at the trough.   How do I close a PayPal dispute or claim? " If you close a dispute or a claim it’s important to be aware that the claim can’t be reopened . Closing a dispute tells us that the dispute or claim has been resolved to your satisfaction."   Therefore, NEVER close a dispute unless you actually receive your item or a refund.   You can message PayPal by clicking "Messaging Us" in the warning box about covid-19 above to see if they can reopen it for you...no guarantees though. ... View more

@buzzfest4    Just click "messaging us" link in the dialogue box above regarding covid-19 to request an appeal or change the reason of your claim to either Item Not Received or Significantly Not as Described if you were denied as an unauthorized claim if you were given a fake tracking number by seller, then get official documentation from the carrier, file a police or ic3.gov report, pdf it all and attach to message. ... View more

@Iddrismaster45    There isn't a way to verify it with PayPal. You can try sending an email to the email address to see if email gets bounced back to you due to there being no such email address.   However, if an email address is not associated with a PayPal account, the payment status will be "Pending" awaiting for recipient to claim payment with a "Cancel" link at your disposal, where applicable. If an email address is associated with a PayPal account, the payment will generally be marked as "Completed".   Should there is a problem, click the transaction, then click "Report a problem". Whatever you do, do not dispute as Unauthorized since no one broke into your account to make this transaction. Choose Item Not Received or Signifcantly Not As Described. Choosing the appropriate dispute type makes or breaks your dispute/claim. ... View more

@89clm    Seems like you are better off opening a new PayPal account since you haven't used the old one for several years and all the info in it outdated by now, no? The forums are moderated in general, however there's no telling when or if they will reach out directly to your account from encountering your post.  😞 ... View more

@Jboo1    Link and verify a bank account and confirm your billing address by adding and confirm a debit or credit card on the Wallet page. Then to receive payment provide your primary PayPal email address or any one of the up to 7 additional secondary email addresses you can add to your PayPal account into the eBay sale listing. More info: https://www.ebay.com/help/selling/listings/choosing-get-paid/getting-paid-paypal?id=4183   You may also have to deal with this issue: Policy updates and user agreement changes to Personal PayPal accounts What can I do with my personal PayPal account, PayPal Cash account or PayPal Cash Plus account?   ... View more

@KatMad33    If you report on those transactions and PayPal rules in your favor, you generally will get your money back and, it can take anywhere from 24/48 hours, to upwards of 30 days depending on claim type. Depending on the specific circumstances of your case(s), it could take as long as 75 days.   Anything specific to you case(s), you'll need to message PayPal customer service as no one in the public forums do not have access to your account to make a determination.   To reach out to customer service for assistance (message response times will be delayed though because of limited customer service staffing due to Coronavirus (COVID-19) safety precautions): https://www.paypal.com/smarthelp/home   Click MESSAGE CENTER or click LOG IN to access your message center or for live chat where available.   Or try Social media: Facebook (AU): https://www.facebook.com/paypalau/ Twitter (AU): @AskPayPalAU   Facebook (Worldwide): https://www.facebook.com/paypal Twitter (Worldwide): @AskPayPal   ... View more

@Highwire889    Nope, if you do not want to contact sender to confirm receipt. Then again not all transactions require or have the option for sender to confirm receipt. You'll have to wait up to 21 days for PayPal to release funds. ... View more

@MaeveSh33han    Look for receipt ID number in the PayPal email receipt, then message PayPal from your PayPal account to request a dispute be opened and provide the receipt ID number.   To reach out to customer service for assistance (message response times will be delayed though because of limited customer service staffing due to Coronavirus (COVID-19) safety precautions): https://www.paypal.com/smarthelp/home   Click MESSAGE CENTER or click LOG IN to access your message center or for live chat where available.   Or try Social media: Facebook (Worldwide): https://www.facebook.com/paypal Twitter (Worldwide): @AskPayPal   ... View more

@Sparklegem20    Its a scam. That is not a genuine PayPal email address. PayPal also does not provide a link in an email for you to submit tracking information. It has to be submitted manually into an actual record of payment in your PayPal account preferably when you use PayPal's Print Shipping Label option in the payment details so the tracking number automatically gets uploaded to the transaction. ... View more

@amitchell    No. There's PayPal Here, via Chip and/or Swipe card reader or with Virtual Terminal, manually entering customer and card info into  PayPal-hosted online payment form. ... View more

@Cajungeek    The tracking info or Application Programming Interface (API) system provided by the carrier to PayPal likely does not transfer/confirm name and street address for privacy reasons, it only confirms shipment status, zip code, city/state/province/country so you'll need to get official documentation from the carrier that the package was not delivered to your street address, nor was the parcel addressed to your said street address as well as a police or ic3.gov report. Pdf everything for upload when you message PayPal to appeal the claim.   To reach out to customer service for assistance (message response times will be delayed though; limited customer service staffing due to Coronavirus (COVID-19) safety precautions): https://www.paypal.com/smarthelp/home   Click MESSAGE CENTER or click LOG IN to access your message center or for live chat where available.   Or try Social media: Facebook (US): https://www.facebook.com/paypal Twitter (US): @AskPayPal     Since PayPal claim is closed, you also have the option to dispute through your card issuer with the evidence if you paid with credit card, besides appealing with PayPal, as per section  "Dispute with us or your card issuer" at: https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#purchase-protection   ... View more

@Aaliyah_016    Are you over 18 yrs of age? Because you have to be at least 18 to operate a PayPal account. Yes, you will need to get a state issued Photo ID or DL. Do a web search Photo ID DMV (Dept of Motor Vehicles)/Secretary of State for your state to see what's the new procedures for getting a photo ID. Due to the virus, I imagine you may have to set up an appointment to take photo and get issued an ID on location if these places are open for business. Fee to issue ID may apply.   To downgrade, must contact PayPal customer service.   To reach out to customer service for assistance (message response times will be delayed though because of limited customer service staffing due to Coronavirus (COVID-19) safety precautions): https://www.paypal.com/smarthelp/home   Click MESSAGE CENTER or click LOG IN to access your message center or for live chat where available.   Or try Social media: Facebook (US): https://www.facebook.com/paypal Twitter (US): @AskPayPal   ... View more

@BayouFireflies    Follow the procedures prescribed in the link below: https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#error-resolution   OR message PayPal customer service about the error by visiting this page: https://www.paypal.com/smarthelp/home   Click MESSAGE CENTER or click LOG IN to access your message center or for live chat where available. Note that message response times will be delayed though because of limited customer service staffing due to Coronavirus (COVID-19) safety precautions.   Or try Social media: Facebook (US): https://www.facebook.com/paypal Twitter (US): @AskPayPal   ... View more