sharpiemarker

@jdee123    First your PayPal account has to be a PayPal Cash or PayPal Cash Plus account as per: Policy updates and user agreement changes to Personal PayPal accounts   Second, make the PayPal balance your preferred payment method for online purchases (2 ways to do this): A) Account Settings (gear icon) > Payments > Online Purchases > Change B) Click Wallet at the top, click the payment method you want to set as default on the left and click "Set as Preferred" on the right.   Third, make sure you have a card linked to select as back up to the balance if asked to during checkout, even though you have enough in the PayPal balance.   Fourth, take your time and review your payment to make sure the PayPal balance is selected as the main funding source during checkout.   If that don't work...its some bug or it's paypal's internal security system being triggered and have speak to customer service to see what else could be the problem: Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US. Call early, during business hours, west coast time to try to get a US rep.     Or private message via social media: Facebook (US): https://www.facebook.com/paypal Twitter (US): @AskPayPal   ... View more

@Grannygrey    It appears the seller doesn't have the funds in their PayPal account or their bank account to pay for the refund.    You probably won't be able to file another dispute or reopen dispute because a refund was issued even though it failed.    There are other alternatives/recourses to get your money back, such as disputing with your card issuer if you paid by credit card. See section 13.2 of 13. PayPal Buyer Protection   For further assistance, contact customer service: Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.   Or private messaging via social media: Facebook: https://www.facebook.com/PayPalUK Twitter: @paypalUK     Facebook (US): https://www.facebook.com/paypal Twitter (US): @AskPayPal   ... View more

@EllisTyrone    If they refuse to review your account when you call customer service to try to appeal the permanent suspension or try to get them to release the funds sooner then I'm afraid you have no choice but to wait the 180 days. It's the 'parting of ways' process and waiting 180 days is the amount of time a dispute could be filed by anyone who recently sent you money. Anything left over after that, PayPal will notify you after 180 days that you can withdraw and how.   To contact customer service for assistance (you may have to call multiple times until you get someone that can assist): Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.   Or private messaging via social media: Facebook: https://www.facebook.com/PayPalUK Twitter: @paypalUK     Facebook (US): https://www.facebook.com/paypal Twitter (US): @AskPayPal   ... View more

@Olliet18    Call PayPal customer service to downgrade to a personal account: Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.   Or private messaging via social media: Facebook: https://www.facebook.com/PayPalUK Twitter: @paypalUK     Facebook (US): https://www.facebook.com/paypal Twitter (US): @AskPayPal   ... View more

@Rebekahpippin    It is not a scam if you log on to your PayPal account and it is actually asking you to upload these documents. PayPal verifies identities these days so they ask for documents. ... View more

@Ashley99999    When buying from a merchant, they use a process called "authorization and capture". An authorization is processed and the funds are held until the merchant captures payment. If an order failed or rejected, the merchant can't capture the payment so the authorization eventually expires (no longer than 30 days) and disappears from your PayPal account activity and the funds released back to your funding source. ... View more

@Ahmadk2600    The money will remain in your PayPal balance which you can use to pay with wherever PayPal is accepted online. But sometimes, you may be asked to link a card as back up to the PayPal balance to complete checkout, even if you have enough for the transaction so you may have to get a debit card and link it to PayPal to buy. ... View more

@vartikawadhwa    They must send a goods and services payment because India accounts cannot accept personal payments. If sender is trying to send a goods and services payment and they still get the error message, I don't know what the problem is and they and you must call customer service to find out what's going on.   To contact customer service for assistance: Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.   Or private message via social media: Facebook (India): https://www.facebook.com/PayPalIN/ Facebook (US): https://www.facebook.com/paypal Twitter: @AskPayPal ... View more

@Tony_Shipton    Why the buyer telling you to mark the transaction as authorized or whatever when they are the ones that are supposed to call off PayPal dispute if they mistakenly disputed your transaction as unauthorized. Smh. Makes no sense. :facepalm: ... View more

@ln215    Yeah, a PayPal account is required to be set up to pay. paypal.me link is not mentioned as one of the methods where PayPal account optional is available. https://www.paypal.com/us/webapps/mpp/account-optional   If the grey "pay with credit/debit card" button is not available on the PayPal log in page after an amount is entered and the Next button is clicked then senders have to create a PayPal account. ... View more

@maospa    The payment on hold could be larger or unusual than anything in your recent activity or it is considered high risk by PayPal.   To get your money sooner, click "add tracking info" on the transaction to update order status. When PayPal can confirm delivery of shipment, they will release your funds 24/48 hrs from confirmation or, if no shipping is required, ask your sender to confirm receipt, after you update order status. Otherwise you may have to wait the 21 days before PayPal will release it. ... View more

@Norsmith    To contact customer service: Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.   Or private message via social media: Facebook (France): https://www.facebook.com/PayPalFrance/ Facebook (US): https://www.facebook.com/paypal Twitter US: @AskPayPal ... View more

@tlover94    When you send money and do not require a shipping address, you have the option to click on the shipping address drop down menu and select "No Address Needed" during the payment process. ... View more

@beninaustin    1) The seller should already been given your PayPal email address when you sent the PayPal payment, they can log on to their PayPal account and click the payment transaction and see it next to "Paid By", it's the first thing that is listed is who paid.   2) RE:  protonemail: Then, don't communicate to that email address if it self-destructs.    3) Maybe he is asking for bank info because the bank account seller is paying from might not be linked to PayPal or is linked but want to ask for your info anyway.   4) You filed a PayPal dispute already and lost the case? You either appeal the PayPal decision if possible in the resolution center or calling PayPal customer service. If PayPal still won't budge to let you ask for a partial refund and you paid by credit card, open a dispute with your card issuer. If you didn't pay by credit card, and PayPal ruled against you then you really don't have much choice but to resolve matters with the seller and may have to give your bank details to transfer the refund to it. And as I said in #1, the seller should already have your PayPal email address in the PayPal payment transaction details. So not necessary for them to ask for it again.    5) So your decision is this: if you have no other choice, keep the item and get it fixed yourself out of pocket, or give this guy your info and may or may not get a refund.   To c ontact customer service and speak with a dispute specialist: Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US. Call early, during business hours, west coast time to try to get a US rep.     Or private message via social media: Facebook (US): https://www.facebook.com/paypal Twitter (US): @AskPayPal   ... View more

@Vusal75    If it don't work with your MasterCard, its likely you have to use a Visa card. ... View more

@boubeto    It takes a few days for the small deposits to appear in your bank account. ... View more