MTS-Aaron

Hi @gpizzarelli    Unfortunately, it isn't possible to use both a signature and a certificate at the same time. Typically, the intention is that you only have one integration per account. But, some can use the same credential for different sites. So in this case, to get the "Signature", you'd have to remove/delete the certificate and create the Signature.   I hope that helps! -Aaron ... View more

Hi @ndl318    Great question! I'd be happy to take a stab at this.   You can go to PayPal.com/buttons and select a button like the "Buy Now" button to begin creating it. Here you set the values of the button and once you're done, you're given either a link or a code snippet for you to place on your website. Once you have this code snippet, if you have access to the HTML of your site, you can paste it in the location you'd like it to be rendered.   I hope that helps! -Aaron ... View more

Hi @dreamlove1000    Hmm, that sounds like the WooCommerce plugin you're trying to use is relying on an "account permissions" link instead of your API credentials for an action like updating tracking. I might reach out to them (the maker of the plugin) to see if they can walk you through giving them more permissions to update your tracking information. The bummer is, the makers of that plugin have to generate and provide the link to add more permissions as PayPal can't do that for them or you.    I hope that helps! -Aaron ... View more

 Hi @Pavaneluru    I'd love to help with this.   So, in the application_context object you've got a variable called user_action. By default it is 'subscribe_now'. However, you can set this to 'continue' and it will not activate the subscription. This means that at a later time you can then call the activate subscription endpoint to activate it when you're ready.   Hope that helps! -Aaron  ... View more

Hi @dsdrake    I would recommend reaching out to Customer Service using the "Contact Us" link at the bottom of the page. They may be able to change a setting in your account to enable the Phone Number as an Information Request. If I remember right, that settings change should show it for Subscriptions like it does for the Checkout product.   Hope that helps! -Aaron ... View more

Hi @Clientjoy    The Partner Referrals API does require approval to call. You can submit an application by following this link from this "Go Live" section of documentation for our Partners product.   Hope that helps! -Aaron ... View more

Hi @inoni    Unfortunately, the Adaptive Payments product is no longer available for merchants. It has been deprecated and replaced by our PayPal Commerce Platform product for Marketplaces. Take a look at this here.   I hope that helps! -Aaron ... View more

Hi @Adarsh1171    Great question. So, with the PayPal Javascript SDK, you would have to use the PayPal provided form.    PayPal does have products that allow you to simply run cards with PayPal as the processor in the background, essentially not even letting the customer know it was PayPal running the card till after, but keep in mind that customers are 54% more willing to make a purchase when they see that a PayPal option is present. With that said, if you'd still like to do this, you could actually use our "Advanced Card Payments" feature, which is still closely tied with the JS SDK, but allows for a little more freedom in having both a PayPal button, as well as your own customized card form. If that doesn't quite give you enough freedom, you can always checkout Braintree's product as they have options for completely unbranded DCC payments.   I hope that helps! -Aaron ... View more

Awesome! Glad I could help! ... View more

Hi @cebo494    You're pretty much right on that an Honor Period is the period of time that you're most likely to capture a transaction. Technically, it isn't guaranteed (for very rare cases) but it is the 3 day period of time that money is "held" in the buyer's account during an authorization. You can capture outside of the honor period, but it simply doesn't have a higher probability of capturing because the funds are no longer held in the buyer's funding source, which means they could have used them up before your capture pulls them out. From my experience, it should be an exact 72 hours, to the second. It expires 72 hours and 1 second after the authorization. So, there should only be 1 additional reauthorization allowed for an account by default. Merchants can reach out to their Customer Success Managers or Customer Support in order to ask for the limit to be increased, but not all are eligible for that. Now, you can issue multiple reauthorizations, extending the life of the honor period, but only if it is allowed in your account. I'm hoping I covered all your questions. I do understand it can be a confusing topic, but that should be all the necessary information.   I hope that helps! -Aaron ... View more

Hi @ismailalabou    The merchant only has to "Apply" if they're wanting to use the Platform product in the live environment. Most other products in the REST APIs require no application or anything when they switch to live, and they can process payments or invoices without any other steps required.   I hope that helps! -Aaron ... View more

Hi @ismailalabou    Great question!   A regular REST API App is simply your all-purpose app that is used for most integrations. The REST API Platform app is specifically for the Platforms product which you can see here.   That app type has a specific scope that enables it in sandbox for merchants to test. Once you're ready to go live, you have to submit an application for the product.   So, if you're not using the Platforms product, then you should be good to simply use the REST API App.   Hope that helps! -Aaron ... View more

Hi @Elydreams    It sounds like you might have your checkout in "Sandbox" mode rather than production. When you open your checkout through your PayPal Checkout button, does the URL show paypal.com or sandbox.paypal.com?   If it shows sandbox.paypal.com, you'll want to get your Live Client ID from your Developer account on developer.paypal.com. Log in with your Live username and password, then, select the "Live" toggle next to the "Sandbox" toggle. Once you're viewing the "Live" apps, either create a new app or select an existing app. Open the app and use those credentials on your site to set up your checkout. This documentation can also help with where you might have to add those credentials.   I hope that helps! -Aaron ... View more

Hi @veryeasyhydro    Looks like the link expired! You can do this by logging into PayPal.com. Then, go to this link (website preferences in your account settings) and enable Auto Return and PDT. Once it is enabled, you should get the option for a PDT Token!   I hope that helps! -Aaron ... View more

Hi @person1ncharged    I would be hesitant as you are to give a business that might not have a verified reputation my API credentials. You are right, they could essentially do any API operations on your account that they want if they have those credentials. There are other products that the merchant could use such as the PayPal Commerce Platform that would simply have you "onboard" through PayPal to the merchant, then they could do a limited number of API operations, but this requires the merchant you're working with to build this out. Worst case, you could give the API credentials and closely monitor their actions, "removing and replacing" the credentials if you see they're taking actions you do not approve of.   I hope that helps! -Aaron ... View more

Hi @lukemckenz    Unfortunately, it sounds like the article was misleading as NVP/SOAP is not the same thing and can't accomplish that. However, PayPal has a new product called the PayPal Commerce Platform for Marketplaces that enables you to have a "Platform fee" for the partner (you), then the rest of the transaction can go to the seller (the tutor in this case). You can read more about it here. This would be the best product that could accomplish exactly what you're looking for.   I hope that helps! -Aaron ... View more

Hi @vovkin  Happy to help with this!   That's right, there's no issues with attempting to capture before receiving the notification if you see that approval was completed. That's also right, capture completed means that you have received the funds. That would be correct too, if you have an Approval notification, you can attempt capture on it. You would still need to initiate capture on a "CHECKOUT.ORDER.APPROVED" notification if you haven't already captured it and it is showing as "Completed". My thought on that is that it'd only show as "Completed" if you had already captured it by the time the notification was sent. That would be like if you did p.1, capturing it right when the customer returned to your page with the Approval status. Here are the docs I was able to find on this, but they don't outline your specific corner cases/inquiries.   I hope that helps! -Aaron ... View more

Hi @vovkin    If I'm understanding your question correctly, you are right that when you see that COMPLETED webhook, the captured funds have completed movement from the buyer to the seller.    Additionally, if you receive the Checkout.Order.Approved webhook with status Approved, you can definitely also make that capture request if the customer didn't get redirected back to your site automatically.    I hope that helps! -Aaron ... View more

Hi @msarno    I'd love to help with this!    You can find the PDT Token by logging into your PayPal account > On the top right go to "Account Settings" in the dropdown > Click on Website Payments > Select "Update" next to "Website Payment Preferences".    From there, you'll see PDT and Auto Return. You'll need to enable "Auto Return" if it isn't already enabled and provide a URL from Kartra that you want customers to be directed to after payment. Then, you'll need to enable PDT. Once PDT is enabled, you'll see the token!   I hope that helps! -Aaron ... View more

Hi @rakeybulhasan    This issue typically occurs when an account is not enabled for Payflow Pro or not eligible for PayPal Payments Pro. You'll want to reach out to support for specific details on your account and why it wouldn't be able to process Pro transactions.   Hope that helps! -Aaron ... View more

Hi @ManojKumar21    This issue typically occurs when an account is not enabled for Payflow Pro or not eligible for PayPal Payments Pro. You'll want to reach out to support for specific details on your account and why it wouldn't be able to process Pro transactions.   Hope that helps! -Aaron ... View more

Hi @suprasymmetry    It looks like you're set up with "Certificates" rather than "Signatures". Unfortunately, this is a "one or the other" setup, which means that you'd have to delete your Certificates (I'd only recommend deleting them if you don't use them) to then have the option to set up a signature.   I hope that helps! -Aaron ... View more

Hi @vovkin    Thanks for the question! In this case, you are using the correct webhook in `PAYMENT.CAPTURE.COMPLETED'. This is the one webhook that tells you whether or not the payment has been completely captured.    While this is a reliable webhook, it may not be sent as quickly as the response you may get for the capture. If you are doing this capture, then you can check the status in the response. If it says "completed", no need to wait for the webhook as the payment capture completed right away. That can be one way to expedite instead of waiting for the webhook.   Hope that helps! -Aaron ... View more