MTS-Aaron

Hi @iso21001    Unfortunately, I don't believe that currency is supported. You can refer here to a list of supported currencies.    I hope this helps! -Aaron ... View more

Hi @bimma    That's a good question and does seem like a little bit of a bug. Can you try to log into PayPal.com and then click this link?   If that still just takes you back to the dashboard/homepage of PayPal, then you'll need to send a message to our Support Team through this link. They should be able to help in getting the bug resolved with our development team.   I hope this helps! -Aaron ... View more

Hi @IAmFre    To get your API username and credentials, you can follow these steps. Log in to your   PayPal Live   or   Sandbox account. Click the Account Settings option next to "Log out." Click   Account access   under "Account & Security" on the left of the page. In the API access section, click   Update. Select the   View API Signature   or   View API Certificate   options. Here you'll see your API credentials including your API username, password, and either a signature or certificate depending on which method you'd like to use. Signature is most common.   I hope this helps! -Aaron ... View more

Hi @rmhaas2211    There isn't really a standardized way of capturing business names. You should be able to simply use the card user's name even if it isn't what the cardholder's name is.    This means that if I was a Sears employee for example, using a company card that didn't have my name on it, I could still enter my name in the name field and pay provided I had the other card credentials. There's just no standardized way in the payment industry to capture a business name instead of a first/last name.   I hope that helps! -Aaron ... View more

Hi @anderson_corp    Sorry about that! Definitely not the right experience that was intended. I would reach out to support about this to get this resolved. Alternatively, I do know that adding a mobile phone, making it your primary phone number, and getting the code through text could also resolve the issue. If that doesn't work, scroll to the bottom of this page and select "Help and Contact" on the bottom left side. You should be able to reach out through the message center to chat with support about getting that resolved for you.   Hope this helps! -Aaron ... View more

Hi @NeilGale    I actually had no issues at all with the button. It seemed to work perfectly! When you say your donors are unable to, what do they experience that keeps them from submitting a donation?   Hope this helps! -Aaron ... View more

Hi @JackieDaytona    I was able to find this documentation on this. Perhaps trying to include the mentioned "disable" method and then listen for events to happen with whatever fields you're looking for before enabling the buttons. On top of that there is the example below there for Asynchronous validation where you can do a reject or a resolve depending on if the validation passed the check (if it is more than just a checkbox).    I hope this helps! -Aaron     ... View more

Hi @lalityadav    If I understand correctly, you want to store a bank directly in the vault and use that to make a payment via REST.    Unfortunately, you can only store Card details in the Vault and not any bank credentials (other than a Bank Debit Card). Here is an example of a card being stored in the Vault. It will return an ID that directly references that card without exposing the card details.   Hope this helps! -Aaron ... View more

Hi @YELLOW816    I'd be happy to answer this for you. So this is a pretty rare occurrence, but Refund cancellations can occur when a refund was initiated by eCheck. The eCheck can be cancelled by the issuing bank or by the individual sending the refund.    Hope this helps! -Aaron ... View more

Hi @Brian-K    What a great business model idea. This definitely makes the billing process challenging.   I really think the best way to approach this is to authorize for a set amount, the only capture the portion they actually used. For example, authorize for 1 hour, ensuring you have vaulted the payment method. From there, if they use up a portion of the hour, only capture the portion used. If they use more than that hour, you still have the ability to capture 115% of an authorization, so up to an hour and 9 minutes could be captured. Beyond that, you'd have to authorize for a higher amount with the vaulted payment method, or have a flow that asks them to pay for the time used if you're not vaulting.   This is certainly a tricky model, but you do need to authorize for a set amount and go from there.   I hope this helps! -Aaron ... View more

Hi @PiotrRob    That is a great question! To do this, you'll actually need to "regenerate" your credentials.   To do this, you'll go to the "API Access" settings in your account and remove it per the instructions below: - Log in to your PayPal account. - Click the "Profile" cog wheel in the top right corner of the page. - Click "Account Settings" . - Click "Account Access" on the left. - Click "Update" next to API access. - In the NVP/SOAP API Integration section, click "Manage API Credentials ." - Click "Remove" - Once you do this, in the NVP/SOAP API Integration section, click "Manage API Credentials" again. - From here request the API Signature and click "Agree and Submit".   Keep in mind, following these instructions will cause whatever App using these credentials to no longer authorize until it's updated with the new credentials.   I hope this helps! -Aaron ... View more

Hi @JSJames    Typically, when a certificate expires, it stops your payment processing application from working. When merchants use certificates, they have certificates in the header attached to every call they make so that PayPal can easily identify and verify them.   What this means for you is, if you are using a Certificate in your application, you'll need to replace the expired one with the new one. If you aren't using a certificate in your application yet, but need to, you can follow this information which outlines how you may need to encrypt it and put it into your SDK implementation. If you're not really using an SDK or you're trying to implement this into a third party shopping cart, you may need to consult with the Shopping Cart Provider on where they need the Certificate placed.   I hope that helps! -Aaron ... View more

Hi @daviferna    It sounds like the solution you're looking for is "Vaulting". There is a great "Vaulting" feature with Braintree (owned by PayPal) that can help with this. In this model, you can Vault payment methods in PayPal secure databases, then call a token linked to the payment method any time a new transaction needs to be charged. You can look into that here and even talk with a Braintree integration expert to help set you up.   Hope this helps! -Aaron ... View more

Hi @rmhaas2211    I haven't heard of anything special needing to be done for cards issued by a business. You should be able to capture as normal even if the name isn't on the card.   The user would just put in their own name when filling out the checkout form and that should go through just fine.   Hope that helps! -Aaron ... View more

Hi @SideiNata    It appears as though the currency for that transaction was not supported by the merchant. This could be that the seller account did not hold a currency or has filters set to decline transactions with foreign currencies.    Hope this helps! -Aaron ... View more

Hi @steampunkbuddha    You should be able to follow the steps found in this developer documentation to view your signature.   You can either have a Certificate or a Signature for your account. If you need to switch from Certificate to Signature, you can just delete the existing Certificate and generate a Signature.   I hope this helps! -Aaron ... View more

Hi @lu_lu_    I'm not sure why the date would show as one versus the other. Might be a timezone thing. If you want to be sure, you can define a "Start Time" as you can see in the API reference here.   Hope this helps! -Aaron ... View more

Hi @kirtiaj    Make sure that you're varying the "Subscription ID" you're using so as to not trip the Rate Limiter for these calls. If you continuously call that API with the same ID during a short period of time, rate limits might go into effect for 24 hours to 48 hours.   I hope this helps! -Aaron ... View more

Hi @App2    This is definitely a curious error. Could you possibly provide some of the code from the Smart Payment Button? Don't include any credentials or signatures, but the variables of the button might be helpful to determine just what is happening.   Thanks, -Aaron ... View more

Hi @marcregow    Outside of the typical troubleshooting like ensuring it was the correct number and that your friend's number is linked with the PayPal account, I would then cancel the payment. You can see from this help article here that you can cancel "Send Money" payments when they're still in the "Pending" state. If the transaction is not in the pending state, that means it has been accepted.   After that, maybe just get your friend's email associated with the account and send the money that way to be sure.   Hope that helps! -Aaron ... View more

Hi @mijobe    You mentioned that you are using "Wordpress software". However, what Wordpress plugin are you using that supports PayPal? Wordpress by default doesn't have these fields that I'm aware of. However, there are some plugin options that should have these fields and some instructions on how to hook it up. I believe Shopify for Wordpress, WooCommerce, and many others are options. You'll have to see which features these offer that you'd like to take advantage of. Once you have added one of these plugins, there should be instructions from that plugin creator that tells you how to integrate it with PayPal.   Hope that helps! -Aaron ... View more

Hi @derke399    I saw many similar posts about this on eCrater's forums as well. I do think that this is an issue with eCrater's site as the error is showing on their side (instead of on the PayPal side).   Your best bet is to contact eCrater's support team. You can do so by going to eCrater's home page, scrolling  to the bottom right hand corner of the page, and clicking on 'contact'.   Hope this helps! -Aaron ... View more

Hi @Kumar2020    Unfortunately, if the product is unavailable in your country, it could be due to various restrictions and laws by that country. I'm unaware if that feature will be enabled for your locale in the future but our teams are always working to make our products work for as many as we can.    Hope this helps! -Aaron ... View more

Hi @MattFrepp    That particular button is actually deprecated now and no longer supported.   The current supported product is called Smart Payment Buttons and can be found right here. These buttons are much more secure with many more features.   You can follow the steps here to create and add the button. There's even a demo site here where you can make changes and see those changes in real time.    Hope this helps! -Aaron ... View more