Hi aerium,   Thanks for reaching out with this issue.  Good news! Activating the PayPal Cash Card will verify your account. Thanks for reaching out to the community and have  wonderful day.  ... View more

. Hello Natleigh92,   Thanks for reaching out to the PayPal Community forums about this issue. I'm glad to offer a word of advice. If the merchant has sent you a refund as a "goods and services" payment, they could possibly dispute this payment and have this payment refunded. Your best bet would be to refund the payment the merchant sent and ask the merchant to issue you a refund from the original transaction. That refund would not be eligible for a dispute and should be available to you immediately if the payment was sent via your bank or PayPal balance or update your debit or credit card balance in an average timeframe of 3 - 5 business days. You can give the merchant this link to show them how to issue a refund : https://www.paypal.com/us/smarthelp/article/how-do-i-issue-a-full-or-partial-refund-faq780.   If the merchant does not cooperate, you can file a dispute for an item "significantly not as desribed". You should escalate this dispute to a claim. If the claim is found in your favor, you will need to send the item back for your refund but the merchant would not be able to dispute the refund. If you would like assistance with the return shipping costs, you can sign up for the return shipping program to have the costs reimbursed up to $30. You can find information on this free service at www,paypal.com/returns.   Here is information on how to file a dispute for an item or service "significantly not as described" or an item or service you did not receive : https://goo.gl/5C6KjT     ... View more

Hi RichardL20,   Thanks for reaching out to the PayPal Community for assistance with this issue. I understand it can be frustrating when you send a payment and it doesn't work out as it should. If the merchant's account was compromised when the payment went through, you can file an INR claim but only after 7 days from the date of the purchase. Afterwall, we have to give the merchant some time to deliver the goods! Although, you did say that the payment was unclaimed. If the payment has not been claimed, you may be able to retrieve the payment by clicking "cancel" in the payment's transaction details. You generally want to do that by logging into the PayPal website via the mobile web browser or a computer. Worse comes to worse, you can also give PayPal a call and an agent can assist you in reversing an unclaimed payment.   I hope this is helpful. Please feel free to reach out to the PayPal Community if you have any additional questions.  ... View more

Hi timmorris69,    I'm glad you reached out to the PayPal community. I'm going to be kinda honest here... I'm a little biased when it comes to PayPal because I work here. However, PayPal is definitely great in situations like that. Our buyer protection policies help protect you in case an item you ordered is never shipped to you by the merchant or not at all what you ordered in the first place.   You can review our buyer protection guarantee on our website. ... View more

Hello Sajad, thanks for reaching out to the PayPal community for assistance. I'm happy to help you but I would need to know what country your PayPal account is registered to before I can offer you a solution. However, if your PayPal account is in the United States, you would need to be CIP verified to be able to add money to your PayPal balance. This would require your name, address, date of birth, and social security number to be confirmed by PayPal.    You would be able to add money to your PayPal balance using a bank, the PayPal Cash debit Mastercard or with a PayPal Cash card at select retailers. Here is information about the PayPal Cash loading process: https://www.paypal.com/us/webapps/mpp/ppcash.  ... View more

Hello Andrea1981,   Thanks for reaching out. I'm sorry to hear that your PayPal account has been limited. I know how frustrating that can be.    PayPal accounts are intended to be used while residing in the country they are registered in. This may be the reason why your account was limited. I would recommend going through your Resolution Center to provide any of the information that would be required and perhaps to upload a statement which explains this scenario as well. The limitation may not prevent you from conducting most of your account activities but I would consider using that account less if you are unable to resolve the limitation. As this is not a direct customer service channel, I would recommend contacting customer service for further assistance via the "Help & Contact" option at the bottom of the PayPal website.  ... View more

If your card has online banking for the balance, that would work.  ... View more

You would receive a refund for all the confirmation charges once the card was confirmed. I would recommend contacting the card issuer for the code if you can reach out to them. Otherwise, just leave the card on your account and you will receive your refunds eventually. ... View more

Hello Denmyos, thanks for reaching out to the PayPal community forum for assistance. I'm sorry to hear that you are having a hard time canceling your order after the company has not been able to fulfill it. That would be bothersome.   If you logged into your PayPal account to make the purchase, the order should be available for review and to request a refund, which would notify the merchant and allow them to cancel the order. Did you receive an email about the order with any information regarding your purchase attempt? That email should have more information to allow you to review the transaction.  ... View more

Hello Gnrlhamody, Thanks for reaching out to the PayPal community. I understand that you are interested in removing your card and retrieving a refund for the confirmation charges. I'm happy to lend some advice. I would recommend confirming the card to receive your refund for the charges as quickly as possible. If you don't confirm your card but leave the card on file, you will receive a refund after 75 days, but depending on your card provider it may take an additional 30 days for your card provider to credit the refund. However, if you remove the card, you run the risk of not receiving your refund.  ... View more

Hello GeoffroyP,   Thanks for reaching out to the PayPal community for assistance. I understand how alarming unauthorized payments can be and I'm sorry that happened. It is odd that you are unable to file an unauthorized transaction claim. Was this payment made with a PayPal card product? If so, I would recommend calling the number on the back of the card to report the activity. You can also cancel the card in your account to prevent any further transactions from taking place. Here is information on how to cancel the PayPal Business Debit MasterCard, which would be similar to other card products: https://www.paypal.com/us/smarthelp/article/How-do-I-report-a-stolen-PayPal-Business-Debit-MasterCard%C2%AE-FAQ1817 ... View more

Hello Highgrade,   Thanks for reaching out to the PayPal Community with your question. I completely understand how frustrating it can be to receive late items. I make a lot of international purchases myself, so I can relate. When it comes to buying internationally, there are more variables that come into play with delivery times and more risk. While most transactions international transactions go smoothly, there is more risk involved since packages have to go through customs, foreign post offices, and great distances. The best way to avoid any delays is to buy items domestically. However, if an item is never received, PayPal has your back and will cover you via our buyer protection program. It is the best we can do in these instances to ensure that you can get your money back if you don't get what you paid for! ... View more

Hello Lennox2,   I'm sorry to hear that you have not had an easy time reaching out to us directly. I know that can be frustrating when an urgent matter needs to be addressed.   By clicking the "Help & Contact" button at the bottom of the PayPal website, you can select "Contact Customer Service" and review other ways to contact us directly. I hope that you receive the assistance that you need and soon!   ... View more

Hello Stacegrace,   Thanks for reaching out to the PayPal community for answers. PayPal Credit can assist you with a balance adjustment by placing the funds in your PayPal balance instead of your credit line but you would need to contact them directly. The following link will provide you the means to reach out to PayPal Credit. https://www.paypal.com/gb/smarthelp/contact-us     ... View more

Hello @jonwon,   Thanks for reaching out to us about this issue. If you are paying your developers via an invoice, they will be paying a fee for the goods and services payment. When drafting the invoice, the developer can also calculate the appropriate tax to include on the invoice as well.  This link has more information about the invoice process: https://goo.gl/8xmRFY ... View more

Hello @Cameroon246,   Thanks for reaching out to the PayPal community forums for assistance. I'm sorry to hear that this payment has not yet cleared. This sounds like you received an e-check. An e-check is sent when a buyer chooses their bank to make a payment but does not have a confirmed credit or debit card on file. EChecks usually take about 3 - 6 business days to clear but can take longer depending on the bank. Please review this link to see if this accurately describes the issue: https://www.paypal.com/us/selfhelp/article/what-is-an-echeck-faq1082.  ... View more

Hello @cassiereroni,   Thanks for reaching out to the PayPal community forums. The in-store purchase option is largely unavailable at this time. If you have an active PayPal Pre-Paid card, you can add money to the card balance and use it in-store. This card would not pull funds from any other funding sources on your PayPal account.   Here is information about the in-store purchase depreciation: https://www.paypal.com/us/selfhelp/article/can-i-use-paypal-to-pay-in-stores-faq2315.  ... View more

I'm very happy to hear that this information helped you! I would recommend marking my comment as a solution so that others can see it when searching for a similar issue. :) ... View more

Hello @Jndsmomm.   Thanks for reaching out to the PayPal Community forums for assistance. I'm sorry to hear that your son is making payments using your PayPal account information. Do you see these payments in your activity log? I would recommend changing your password and security questions to ensure your son does not have access to your PayPal account.   Here is how to change your password and security questions: https://goo.gl/MgzaKS Here is how to review and cancel your billing agreements: http://bit.ly/2mXolKx   If you have any additional questions, you can reach customer support by Facebook, Twitter, or phone or email. ... View more

Hello @travb5534,   Thanks for reaching out to the PayPal Community forums. I'm sorry to hear that you are having a difficult time sending personal payments. If the option is not available, it may be due to some risk factors associated with your account or the payment. I would recommend CIP verifying your account as this may resolve the issue. Here is a link with more information on the process: https://www.paypal.com/us/selfhelp/article/paypal%E2%80%99s-customer-identification-program-(cip)-and-its-benefits-faq734/1#personal.  ... View more

Hello @sealerdave, thanks for reaching out to the PayPal Community forums. I'm sorry to hear that you're having a hard time using our reporting tool. I would recommend reviewing the following Youtube link for further assistance. Here is how to utilize Reporting on PayPal: https://youtu.be/MziSl0NUqFo. ... View more

Hello @Jcd6682, thanks for reaching out to the PayPal Community forums about this payment issue. To receive a payment from an eBay sale, you would just want to link your eBay and PayPal accounts, ensuring that the email address on your PayPal account has been confirmed. Is your email on PaPal confirmed? Here is a link to help you check: https://goo.gl/znKsSi. If your email address on PayPal has been confirmed, you should see the transaction reflected in your PayPal account activity. If you received an email stating that you have received a payment but the payment is not reflected in your actual PayPal account, I would not recommend sending the item until the payment appears in your PayPal account. You should contact PayPal customer support for further assistance.   ... View more

Hello @normalizedsnow,   Thanks for contacting the PayPal Community forums for assistance. I'm sorry to hear about the trouble you've had recently with your account and your attempts at making gift card purchases. Payments can often be blocked or declined if we detect any unusual or suspicious activity. We decline some payments to help protect you from any possible fraudulent activity. If you've verified all your transaction activity and don't see anything suspicious, you can try to complete the payment again. I will remark that gift card purchases are often considered very high-risk since they are a cash equivalent. You will want to ensure that your payment method has been confirmed. If you are buying many gift cards, you may experience additional delays.                                                                                                                       ... View more

Hi @majick,   Thanks for contacting the PayPal Community forums. I understand that you had canceled some Zulily orders but you want to continue with these purchases. There isn't a way to cancel and continue an order but if you need to re-establish a billing agreement between your PayPal and Zulily, you would just need to log into your PayPal account through their website at checkout. If you have filed a claim on a Zulily transaction, you would need to cancel that claim. Here is how to cancel a claim: https://www.paypal-community.com/t5/About-Protections-Archive/HOW-TO-CANCEL-A-CLAIM/td-p/786862 ... View more

Hello @evie2018,   Thanks for reaching out to the PayPal Community forums for assistance. I'm glad that you received a refund for overspending on a shipping label but I'm sorry to hear about the double refund ordeal! If a correction is necessary, either PayPal or eBay will make the necessary adjustment sometime in the future. If you have the option to refund a payment, it would be visible by clicking on the transaction details when reviewing the payment on a desktop computer or mobile web browser. If not, I wouldn't worry about it too much.  ... View more