PayPal_Rich

Hi @33Jules,   Congratulations on your sale! That is always a good feeling. Generally, you should always be able to log into your PayPal account and confirm that you received a payment. PayPal will also send you an email update, but it is ALWAYS best to log into your account and check your PayPal balance and your activity for the transaction.   This process should pretty much be instant. If you do not see the payment, there are some things you want to check.   Make sure that your PayPal email address is confirmed. An unconfirmed email will not show any payments sent to it.  It is best to verify your PayPal account. You can do that by confirming a bank or by applying for a PayPal Credit or Debit product.  If the sender is using your phone number, make your your phone number is confirmed. I hope this is helpful to you! ... View more

That is unfortunate, @Hakkiskk. I know limitations can be frustrating.   Generally, one would need to wait around 72 hours for a limitation to be reviewed once they have resolved all the appeal steps. This time frame can be longer or shorter depending on a number of variables, but it is about average.    Here is a link with more information about limitations and why PayPal may place one on your account.  ... View more

Hello @3meninatub,   Thanks for reaching out to the PayPal community. I can definitely understand why you would be frustrating. However, this isn't something we can help you with. You would need to contact PayPal customer service.    You can reach customer support by Facebook, Twitter, or phone or email. ... View more

That's interesting. It does sound like there may have been a technical issue of some sort, @Mark_Jolly. Generally, texts from PayPal will come from  72972, since this number is "PAYPAL" on a telephone touchpad. However, it is always best to log into your PayPal account to double-check your transactions and activity.  ... View more

Hello @vintagemodernw,   Thanks for reaching out to the PayPal Community. You should be fine to apply for a new loan. However, you can also contact the nice folks who work with Working Capital loans directly. Here is a link to the Working Capital FAQ page with their telephone contact information near the bottom.  ... View more

Hello @GenTact6613,   I'm sorry to hear that your unauthorized transaction claims were denied. That is understandably frustrating. Your options are to work with your financial institution or contact PayPal customer service for additional assistance.    You can reach customer support by Facebook, Twitter, or phone or email. ... View more

I'm sorry to hear that your case was rejected, @spongeitup. You're going to want to contact PayPal customer service directly to request an appeal.    You can reach customer support by Facebook, Twitter, or phone or email.   I wish you the best of luck with your situation.  ... View more

Hi @christina2dopee,   Thanks for reaching out to the PayPal Community with your question. That is unfortunate you are having a difficult time using your PayPal Cash card! I don't have much information I can give you besides recommending that you contact PayPal customer service with the number on the back of the card. They can give you more information about why the card isn't working or if there are any unresolved issues with your PayPal account.  ... View more

Hi @baruj2916,   Thanks for reaching out to the PayPal community to share your experience. That is unfortunate that USPS may have lost your package. That is understandably frustrating. Unfortunately, PayPal does not offer protections for packages that are lost. If the tracking shows that the item was delivered, you would need a letter from USPS that shows that the item was delivered to the wrong address to appeal your claim. If USPS states they lost the package, PayPal can not hold the merchant responsible for that. You would need to file a claim with the carrier via shipping insurance, as the merchant is not at fault for the lost item if they shipped it using the correct information.  ... View more

Hello @Wendell53,   Thank you for reaching out to us on the PayPal community for assistance. That is really weird that your PayPal activity is missing. Do you have more than one account? If so, I would recommend checking both accounts. If not, it would be a good idea to contact PayPal customer service directly for more help.    You can reach customer support by Facebook, Twitter, or phone or email. ... View more

Hello @Immortalkitty and @Maya141,   Thanks for posting in the PayPal Community forums for help with this issue. I'm happy to help you with the PayPal verification process. You should be able to sing your heart out with WeSing in no time!   The following link should help you complete the PayPal account verification process.  ... View more

Great question, @Adrienmadron,   You can review your withdrawal options by following the available steps:   Click Transfer Money under your available balance. Select where you would like to transfer money from. Select where you'd like to transfer the money to. Enter the amount. Click Continue. From my experience, Mauritius customers can also withdraw using a Visa credit, debit, or prepaid card.  ... View more

I'm sorry to hear that you believe this person to be lying, @Michelle_Parker. That is understandably frustrating for any merchant. Unfortunately, if they filed a chargeback with their credit card company, PayPal is not the adjudicating party and has no say in the case decision. PayPal can only provide the credit card company the information they have about the transaction. They will do their best to defend you, but the choice is not PayPal's to make.   In addition to this, it sounds like you did not provide online confirmable tracking information for this purchase. This would void any Seller Protections offered to you by PayPal. I'm sorry that I'm not able to give you the news you were hoping for. I hope that the card issuer finds the claim in your favor if this is actually fraudulent activity on the sender's part.  ... View more

I'm sorry that you're having a difficult time accessing your funds, @topspin805.   I hope that your situation has improved since your last post.  ... View more

@Hope19, @kernowlass is probably right about that. If you are not able to log into your account, you will probably need to contact PayPal customer service. If your email is not being recognized, that may indicate that your PayPal account has been locked or sent to collections.  ... View more

Great question, @Kimberlyk1!   It is not possible to transfer funds from your PayPal Prepaid account back to your PayPal balance. However, usually, customers find that the PayPal Cash card is a better option for them since there are not any monthly fees. You can always contact the PayPal Prepaid card team by calling the number on the back of the card to request the remainder of your balance to be sent to you in a check. You can also spend the balance you have with your prepaid card and just load money to your PayPal balance to use with your PayPal Cash card in the future.   The PayPal Cash card is convenient because it uses your PayPal balance like a checking account, so there is no need to load it.  ... View more

Hello @Honeyside,   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear that the owner of the payment method may have filed a chargeback. That is understandably frustrating. It sounds like they sent you a personal payment. However, all payments made with a debit card or credit card can be the subject of a chargeback. PayPal does not have any control over the decision and also receives a fee. A small portion of the fee is transferred to the recipient, sharing in the risk and loss caused by the chargeback.    I'm sorry that happened, but I hope this information helps explain why that fee was charged. If you want to provide the country your PayPal account is registered in, I can link you to more information regarding the chargeback process.  ... View more

Hello @zuzana77,   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry that your payment is not going through. I know that can be frustrating. @Ameelza has a great point! It may not have to do with your PayPal account. The recipient's account may have a limitation, may not be able to receive payments due to their region, or may have settings that block payments under different conditions.   Of course, PayPal may also block a payment if the security system identifies any high risk. This is intended to protect you. For more detailed and account-specific information, you may want to contact PayPal customer service.    You can reach customer support by Facebook, Twitter, or phone or email. ... View more

Hello @suvme,   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear that you are having to change your password so often. That would be frustrating for anyone. I don't know exactly why this is happening, but usually, it occurs when customers log in to their account from:   An unfamiliar internet connection or device. While using a VPN. From a country that is different from what their PayPal account is registered in. If the problem persists, you may want to contact PayPal customer service directly.    You can reach customer support by Facebook, Twitter, or phone or email. ... View more

Hello @dmir_Adjaslic,   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear that you are not presented PayPal as an option when completing this payment. That is understandably frustrating.  Without knowing the country your PayPal account is registered in, there are a few things that can be happening here.    Payments can often be blocked or declined if we detect any unusual or suspicious activity. PayPal declines some payments to help protect you from any possible fraudulent activity. If you've verified that there are no suspicious charges in your account, please try the payment again at a later time.   You may also want to check to make sure that your funding sources, like your debit or credit cards, are confirmed and that your account has been verified. Some merchants may not accept payments from unverified PayPal account holders.   Your best option may be to contact PayPal customer service directly to see if they can tell you more about this issue. You can click on the "Contact" option at the bottom of the website or reach out to them on Facebook or Twitter.  ... View more

Hello @Jw113,   Thanks for reaching out to the PayPal Community for information about refunds. That is certainly a situation that can occur from time to time. Generally, you can request the opportunity to send the item back for a refund with the merchant. However, I would recommend that you do this through PayPal's dispute process for added security. You can file a dispute by reviewing the transaction details and selecting the "report a problem," option. You can then select the nature of the dispute and communicate with the merchant through the Resolution Center to resolve the issue. If the merchant asks you to send the item back, please ensure that they give you the return address through the Resolution Center, not through an external email. That way, the information will be on file for PayPal to review. You would also want to use online tracking for PayPal's reference, as this would confirm that the item reached the merchant. If the merchant is not cooperative, you can escalate your dispute to a claim within 20 days.    If you have any additional questions, please feel free to respond here. It would also be helpful if you can provide what country your PayPal account is registered in, that way I can link you to helpful articles and return shipping programs that might be available.  ... View more

Hello @Lenny20,   Thanks for reaching out to the PayPal Community about this issue. I'm sorry to hear that you have not been able to locate the funds you may have had in your PayPal balance! That would certainly be an unwelcome surprise.   If you had a balance, you should be able to check your PayPal account activity to see if it was spent, sent, or withdrawn. The following link should help you review your running balance.    In any case, your best bet may be to contact PayPal customer service. They can certainly help you locate any funds or what happened to them.    You can reach customer support by Facebook, Twitter, or phone or email. ... View more

Hello @nOmralz,   Thanks for reaching out to the PayPal Community about this issue. I'm not familiar with Dragon Pay, since it a third-party product. However, I appreciate you teaching me something new today!   I did find that in the Dragon Pay FAQ that they mention not using PayPal to process payments. So... there's that. lol I would recommend contacting Dragon Pay customer service for any other questions you might have concerning their service. ... View more

Hello @cwadbellsouth,   Thanks for reaching out to the PayPal Community for assistance. When you say your "drafts," can you please provide a little bit more detail as to what you mean?   The first thing that came to mind was drafts for invoices. If you want to find that information, you can locate your invoice creator here.  ... View more

Hello @ibambem,    Thanks for reaching out to the PayPal community forums for assistance with this issue. I know holds on your funds can be frustrating. Holds on payments you have received for services may be held for 21 days, due to their higher risk. However, this should only be temporary. Here is a link with more information about how a PayPal freelancer can graduate from payment holds.  ... View more

Hi @mehmeh4444,   Thanks for your question about Instagram payments! It is likely that you are receiving this prompt because your account is unverified. In many regions, adding and confirming a credit or debit card will verify your PayPal account. Once that has been done, you will most likely be able to make a payment with your balance because a backup funding source is on file.  ... View more

Hello @temp20200226,   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear that you have had a negative experience with this transaction. That is understandably frustrating. There are a variety of reasons why PayPal may hold funds or delay a transaction. Usually, it would be to mitigate any risk perceived by PayPal's security system.   This can be caused by the risk associated with recent payments received, inconsistent logins to your PayPal account from unsecured internet connections, the use of VPNs, limitations, or a variety of other factors.   In these instances where a transaction fails, I would recommend waiting 24 hours before trying again or contacting PayPal customer service for further assistance.  ... View more

I'm sorry to hear that, @sacramennah. That is pretty weird. Do you know if anyone else is using that card? Sometimes, card issuers recycle card numbers and that can cause problems when trying to add it to your PayPal account. Your best bet is probably to contact PayPal customer service directly. They can tell you if the card wasn't added because the information is being shared with another party.    You can reach customer support by Facebook, Twitter, or phone or email. ... View more