PayPal_Rich

Hi @amyruthlove   Great question!   When you send money within the UK or to certain countries, PayPal handles your transaction, and you will normally see the payment details in your PayPal account. However, if you send an international payment for any of the reasons below, your payment is handled by Xoom, a PayPal service that provides worldwide money transfers. You’ll be asked to log in to your Xoom account, so you can: Send money to a recipient’s bank account Send money for cash pickup or home delivery Recharge a prepaid mobile phone Pay an international bill If you don’t have a Xoom account yet, you can create one right from your PayPal account. Once you log in to PayPal, you’ll be able to access these new international payment capabilities by following these steps: Log in to your PayPal account. Click Send & Request at the top of the page. Click the More tab at the top. Click Send money under "Send money abroad." Enter or select the recipient's country and click Next. Select "Xoom" as your delivery method and click Select. PayPal will take you directly to Xoom.com and use your PayPal credentials to create a Xoom account for you in the process. If you already have a Xoom account, you’ll be able to link it to your PayPal account when you are taken to Xoom.com. For your convenience, you can use your PayPal credentials to log in to your Xoom account by clicking the "Continue with PayPal" button on Xoom.com. ... View more

Hi @winu08   Thanks for sharing your question with the PayPal Community. Without knowing what country your PayPal account is registered to and whether you have a business or personal account can make it difficult to know what tools are available to you.   Here is a link with more information about how one may find this informaton: https://www.paypal.com/us/smarthelp/article/all-about-transaction-details-faq4157 ... View more

Hello @g45g5gr45r   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear that a payment you received may be disputed as unauthorized. That is certainly not what any merchant wants to hear. The following links will help you review any disputes and know what protections are offered by PayPal for merchants.      https://www.paypal.com/uk/smarthelp/article/how-do-i-respond-to-a-paypal-dispute-filed-by-my-buyer-faq2266   https://www.paypal.com/uk/smarthelp/article/what-is-the-seller-protection-policy-and-what-items-aren%E2%80%99t-covered-faq1156 ... View more

Hello @Paarthurnax_22   Thanks for posting in the PayPal Community forums for help with this issue. I see that you are from the Phillippines. Philippine customers can add a debit card, prepaid card, or credit card. The wording on the site might not accurately reflect that but from my experience, that's the case with some countries. You should be able to add a debit or prepaid card just fine.  P.S. Great Skyrim reference! ... View more

Hello @Breds2019   Thanks for posting in the PayPal Community forums for help with this issue. From what you explained, it sounds like your PayPal account has been limited. I'm sorry to hear that.   If you need further assistance with this issue, I would recommend contacting PayPal customer service directly.   You can reach customer support by Facebook, Twitter, or phone or email. ... View more

Hello @Happybirthday57   Thanks for posting in the PayPal Community forums for help! That's a great question.  The Business Resource Center has a very helpful article about how this can be accomplished. Here is a link to help you with this process: https://www.paypal.com/us/brc/article/setting-up-recurring-payments-for-business ... View more

Hi @jaysailor   Thanks for your question! You would want to register your organization as a business account in the nonprofit category. You may be asked to confirm your 501(C)(3) status, which you can respond to stating you do not currently have that status.  Here is a link with additional information to assist you: https://www.paypal.com/us/smarthelp/article/how-can-i-get-my-nonprofit-set-up-with-paypal-to-accept-donations-faq1068. ... View more

Hello @vladimir_dr   Thanks for posting in the PayPal Community forums for help with this issue. Generally, one would only need to provide their PayPal email address to receive payments to their PayPal account. I just checked and Fixtrade.com doesn't seem to be an active website. Are you sure you are dealing with a legitimate merchant?  ... View more

Hello @bjornminnie   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear about your negative experience with this merchant. That certainly does sound frustrating. PayPal's disputes process is intended to allow buyers and merchants to amicably resolve an issue. However, if there is a concern from either party that the matter may not be addressed appropriately, one can escalate the claim for further assistance from PayPal, who will make a decision. PayPal sends multiple emails during the dispute process warning that the claim must be escalated before the deadline for protection eligibility. I'm sorry that in this instance the merchant did not provide you the resolution you were hoping for and that there are not additional options to file a claim through PayPal.  One of the benefits of using PayPal is that it is just one layer of consumer protection. If you paid with a debit or credit card, you may contact your financial institution for additional consumer protection options.  ... View more

Hello @WOLF2018   Thank you for reaching out to the PayPal community forums for assistance. I'm happy to help. The telephone number shouldn't be a requirement to donate to your organization if the patron is using their PayPal account to make this donation. Have you checked with your integration to see if you allow international donations?    Here is a link with more information to check how your preferences are set up: https://www.paypal.com/us/smarthelp/article/payment-receiving-preferences-faq2406.   ... View more

I'm sorry, @opengarage.   I am not able to reference or discuss account-specific information through the PayPal Community forums.   You can reach customer support by Facebook, Twitter, or phone or email. ... View more

Hii @abir3,   Thanks for posting in the PayPal Community forums for help with this issue but you really would need to speak with PayPal customer service or the merchant for further assistance.    There are multiple reasons why this promotion may not have been provided to you or has not yet been issued to you. I would recommend reviewing the terms and conditions of the promotion for additional information. Common reasons why a voucher may not be issued to you would include the use of a virtual card, a customer has more than one PayPal account, the offer is only for new PayPal users or for their first transaction attempt. You can check your cashback amount on http://www.paypal.com/myaccount/wallet. In case you have a business account withPayPal, you'll need to download the PayPal app, login and check 'Offers' section in the bottom part of the app homepage to find your cashback balance. ... View more

Hello @anitaroy,   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear that the person you sent money to is not communicating with you any longer.   @kernowlass is correct in that your eligibility for buyer protection will depend on how the payment was sent. However, you can report this matter to customer service directly. PayPal does review all transaction activity and any fraudulent use may cause the account to be permanently limited.    You can reach customer support by Facebook, Twitter, or phone or email. ... View more

I'm sorry that the claim was not found in your favor this time, @opengarage.  ... View more

Hello somxyz,   Thanks for posting in the PayPal Community forums for help with this issue.   You can reach customer support by Facebook, Twitter, or phone or email. ... View more

Hello Ethan14,   Thanks for posting in the PayPal Community forums for help with this issue. Regrettably, this isn't something the PayPal Community can help you with.   You can reach customer support by Facebook, Twitter, or phone or email. ... View more

Hello opengarage,   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear that you received your item in a damaged state. That is understandably frustrating.   If you received the item in a condition other than you sent it, you can appeal a claim decision if it isn't found in your favor.    Here is how to appeal a claim decision: https://goo.gl/MKSJsf. If the buyer was the one who damaged the item, you may have the opportunity to get an estimate of the cost to repair the item and receive a Seller Protection payout for it. Any information you provide will be reviewed by PayPal to resolve the issue.  Please keep in mind our claims process is an arbitration service they offer to help resolve disagreements between buyers and sellers. You may pursue an issue outside of PayPal if necessary.  ... View more

Hello Toejam,   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear that you're having a hard time confirming your bank.   Here is how to confirm your bank account: https://www.paypal.com/us/smarthelp/article/how-do-i-confirm-my-bank-account-faq3045   If you are not able to do so on your own, you can reach customer support by Facebook, Twitter, or phone or email. ... View more

Hello AKRAMUJJAMAN,   Thanks for posting in the PayPal Community forums for help with this issue. That is understandably frustrating,   Generally, those decisions are permanent. However, you would need to contact PayPal customer service directly for additional assistance.    You can reach customer support by Facebook, Twitter, or phone or email. ... View more

Hello Cam717,   Thanks for posting in the PayPal Community forums for help with this issue. I'm very sorry to hear that you have not received your direct deposit. That is understandably upsetting. You should have received it the day the payment was sent. Here is a link to assist you with this issue.    https://www.paypal.com/us/smarthelp/article/when-will-my-direct-deposit-be-available-in-my-paypal-cash-plus-account-on-my-pay-day-faq4004 ... View more

Hello justeen,   Thanks for posting in the PayPal Community forums for help with this issue.   I'm sorry to hear that your GCash transaction did not go through this time. If the funds are no longer in your PayPal account, you may need to contact GCash to ask for assistance. Usually, if a withdrawal fails the funds would return to your PayPal account within 14 days. If after 14 days the funds have not returned, you can reach out to PayPal customer service to request a trance of the transfer.  ... View more

Hello ThePiddler,   Thanks for posting in the PayPal Community forums for help with this issue.   Here is how to confirm your debit or credit card: https://www.paypal.com/us/smarthelp/article/how-do-i-confirm-my-credit-or-debit-card-faq1565#personal .   Here is how to confirm your bank account: https://www.paypal.com/us/smarthelp/article/how-do-i-confirm-my-bank-account-faq3045 ... View more

Hello Nmeaux,   Thanks for posting in the PayPal Community forums for help with this issue. The following link should help you learn the basics of the PayPal Here Chip & Swipe Reader. https://www.youtube.com/watch?time_continue=113&v=-XoZvcVjj0A ... View more

Hello Sharon113,   Thanks for reaching out. If you have an offer or credit, you should have the option to apply it during check out. Depending on the type of account you have, you can check your 'Wallet' section on a personal account for any incentives or if you have a business account, you can download the PayPal application to check your 'Offers' section.  ... View more

Hi @keyyaajewells   Thank you for your interest in using PayPal as a payment processor for your business! I think PayPal will have the features you are looking for when it comes to all things related to web-based payments. For Indian accounts, you will want to check out the following link to ensure your account is set up correctly to receive payments, both domestically and international: https://www.paypal.com/in/smarthelp/article/how-do-i-receive-paypal-payments-faq1750   If you have a business account, you can check out your business tools to see what options you have available. PayPal integrates well with most shopping cart solutions.    Here is a link with more information on how to get started with Web Payments Standard: https://www.paypal.com/in/smarthelp/article/what-is-website-payments-standard-and-how-does-it-work-faq3700?app=searchAutoComplete.  ... View more

Hi @helioworld121   I'm sorry to hear about this stressful situation. I hope that you have been able to contact PayPal for assistance in resecuring your account.   For future reference, y ou can reach customer support by Facebook, Twitter, or phone or email.     ... View more

Hi  @Kvice   Thanks for sharing your idea with the PayPal Community! That's pretty a pretty cool suggestion. I'd recommend providing that via the "Feedback" option at the bottom of the PayPal website. That's where a lot of PayPal's improvements come from. ... View more

Hi @Ali415   I'm very sorry to hear that your uncle sent a payment to the wrong party. I can certainly understand how that would be stressful, especially when it is such a large amount!   Here is a link with more information as to how to handle this process: https://www.paypal.com/sa/smarthelp/article/i-sent-money-to-the-wrong-email-address,-but-the-payment-is-completed.-what-do-i-do-faq1467 ... View more

Hello @web_dev,   Thank you for reaching out to the PayPal Community for assistance with what sounds like a chargeback issue. I can certainly understand that would be frustrating.   When a buyer files a chargeback with their credit card issuer, it means that they’re disputing a charge and asking the card issuer for a refund. While we aren’t able to decline a chargeback when we receive it, we are able to help dispute it on your behalf. I hope this helps to explain the process a little better. I’m also including some links to additional information below:   Chargeback video: https://www.paypalobjects.com/webstatic/en_US/mktg/merchant/brc/videos/Chargeback-Video-PayPal-Business-Center.mp4 Types of disputes: https://www.paypal.com/webapps/mpp/brc/disputes-claims-chargebacks-and-bank-reversals ... View more