Hi @MrsBov,
Thank you for reaching out to the PayPal community regarding this issue. From what you described, it sounds like you may have completed this payment using your bank account. Is that correct?
If so, the reason why the refund is pending may be it was sent as an instant payment. Bank transfers are slower than debit or credit card payments and take some time to clear. However, PayPal will loan trusted account holders the amount of the transfer while your banks sends the money to pay PayPal back. This type of payment only occurs if the sender has a confirmed debit card on file as well. As soon as the bank transfer completes and settles to your PayPal account, the refund will complete and the funds will return to your bank.This usually takes about 2 - 5 business days in the UK.
Until then, PayPal must wait until the transfer completes. This is to ensure you are not credited twice for the same transaction. Here is a link to a PayPal Help Centre article about this process for your reference.
I hope this helps!
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