PayPal_Rich

Hi tamryn666,   Thanks for reaching out to the PayPal Community for assistance.   I would recommend checking to see if you have confirmed your PayPal email address and verified your account by adding and confirming a bank or by applying for a PayPal credit product.    If you do not have a limitation on your account, this should help resolve the issue of not receiving a payment. Please be sure to never send an item without being able to reference the completed payment in your PayPal account.  ... View more

Hello sh4dow27pl,    Thanks for reaching out to the PayPal Community forums for assistance with this issue. I know it can be frustrating to see a double charge on your account.   If your bank has been double charged, you may contact your bank to dispute the duplicate charge. If there is a pending authorization, then any holds on those funds should be removed within 30 days.    If you can see a duplicate charge in your PayPal account, you may file a billing error dispute. Here is how to report a billing issue: https://goo.gl/AitrMx. ... View more

Hello everyone, thanks for reaching out to the PayPal community forums for assistance.   I'm sorry to hear that a billing agreement payment was made without your prior knowledge. Please use the following links to re-secure your account and report any unauthorized activity. If any payments in question are the result of a valid billing agreement, please cancel the billing agreement and file a billing issue if you believe the merchant made the payment in error.   How to change password and security questions: https://www.paypal.com/us/smarthelp/article/How-do-I-change-my-password-or-security-questions-FAQ1440   How to report unauthorized activity: http://bit.ly/20LJi5x.   How to report a billing issue: https://goo.gl/AitrMx.   How to review and cancel your billing agreements: http://bit.ly/2mXolKx. ... View more

Hello hotnessq8,   Thanks for reaching out to the PayPal community forums with your inquiry. I know problems like this are rough.   Please contact customer service directly for further assistance. You can reach customer support by Facebook, Twitter, or phone or email. ... View more

Hello Johnpatrickcgen,   I'm sorry to hear that your account password has been compromised. That is understandably alarming.   Please contact customer service directly for further assistance. You can reach customer support by Facebook, Twitter, or phone or email. ... View more

Hello Chayward1987,   Thank you for reaching out to the PayPal Community forum for assistance.    Here is a link with more information on refunds and how they work: https://www.paypal.com/uk/webapps/mpp/send-refund.    If you refund the payment and have the entire payment in your PayPal balance, including the fees charged when the payment was received, the held balance will be used along with the available balance to issue a refund.   If you do not have the entire amount of the payment in your PayPal balance, your linked financial may be charged to issue a refund instead.  ... View more

Hello waheedawan1,   I'm sorry to hear that you are having a difficult situation with your eBay account and your email changed. That is understandably upsetting.    If you did not change your PayPal email address in your eBay account, I would recommend changing your eBay password to ensure your eBay account is secure. Generally, changes of this nature wouldn't be completed by an employee of either PayPal or eBay.    As this is an eBay issue, I would highly recommend contacting eBay customer service directly for further assistance.  ... View more

Hello PDS2007,   Thanks for reaching out to the PayPal Community for assistance.   I would recommend submitting a service ticket to our Merchant Technical Support team via the following link: www.paypal.com/mts and click contact at the bottom of the page.   You may also contact our MTS team on Twitter via @PayPal_MTS. ... View more

Hello waleed111,   Thanks for reaching out to us about this issue. I'm sorry to hear that your financial institution is preventing you from completing a payment. That is understandably frustrating.   From what you have shared, it sounds like this payment may have been completed as a guest transaction. If that is the case, the payment would not appear in your PayPal account because the card information was added upon checkout to make the payment.   Does that sound like what happened? If the guest transaction was denied, you can try to make the payment again using a different payment method.  ... View more

Hi kingmob13,   Thanks for reaching out to the PayPal Community for assistance with this issue. It is strange that your currency type changes when trying to increase the amount of your scheduled payment.   May I ask you what country your PayPal account is registered to? Do you have a UK bank or a US bank linked to your account?  ... View more

Hello Gyhulhu,   Thanks for reaching out to us about this issue. I'm sorry to hear about your concern with unauthorized activity.   If you have already filed a claim and your case was denied, you can contact customer service to request an appeal.    You can reach customer support by Facebook, Twitter, or phone or email. ... View more

Thank you everyone for responding to @Ambii1988, It's great to see PayPal users helping each other.    The following link contains detailed information about transfers and their timeframes: https://www.paypal.com/us/smarthelp/article/all-about-transfers-faq3571.      ... View more

That's some solid advice, @sharpiemaker!  ... View more

Hello onnomon,   Thanks for reaching out to us about this issue. I'm sorry to hear that you are having a difficult time adding your bank. That is understandably frustrating.   I like Chrome as a web browser but sometimes it can cause issues when using our services due to the way Chrome uses cookies. Please try a different web browser to see if that helps.  ... View more

Hello BetsMilburn,   Thanks for reaching out to the PayPal Community forums for assistance.   I'm sorry to hear that you are having a difficult time making transactions. That is understandably frustrating.   Are you using a secure internet connection from a familiar device without the use of VPNs or hosting IPs? Have you tried to clear your cache and cookies before making a payment? Is your PayPal account limited? ... View more

Thank you all for taking part in the PayPal community. Any questions regarding PayPal Credit can usually be answered here: https://www.paypal.com/us/webapps/mpp/paypal-credit/faq.    There is also direct contact information near the bottom of the page as well. I hope this helps! ... View more

Hello St59,   Thanks for reaching out to the PayPal Community for assistance. I hope that I can provide some helpful information for you.   When you state that you need to get your account confirmed, would you please clarify which account you are referencing?  Do you need to confirm your email? Do you need to confirm a bank or card? Or do you need to verify your PayPal account?  ... View more

Hello rrosenquist,   Thanks for reaching out to the PayPal Community about this issue. I'm sorry to hear that you are having a difficult time changing the name on this business account. I know situations like this can be difficult. Closing the account and creating a new one is a very fast solution if the requested information can not be provided.   Otherwise, this link in our forums should walk you through the process: https://www.paypal-community.com/t5/About-Settings/how-to-change-business-name/td-p/1010037.    I would also recommend adding yourself as a user with the permission to discuss the account with customer service over the phone. This should prove helpful in receiving assistance with this process. Here is a link on how to add users to a PayPal account: https://www.paypal.com/us/smarthelp/article/how-do-i-add-users-to-my-paypal-account-faq1605.  ... View more

Hello Skulax98,   Thanks for contacting the PayPal Community for help with this issue. I'm sorry to hear that you are having a difficult time withdrawing this personal payment. That is understandably frustrating.   Have you checked to see if this personal payment is on hold? Have any disputed been filed on this payment recently? Are you accessing your account from a secure internet connection and a familiar device? Are you using VPNs?  ... View more

Hello muff11,   Thanks for reaching out. Generally, you would want to ship the item back to the merchant and provide PayPal with proof of tracking information for a refund. If you are going to the store to return the item, be sure to make sure that the store can accept a refund and issue it to your PayPal Credit account. If they provide you cash or store credit instead, you will still be responsible for paying your PayPal Credit balance.    Here is a link with information  about how refunds are processed: .https://www.paypal.com/us/smarthelp/article/how-is-a-refund-credited-faq1083 ... View more

Hello Govoradio,   Thanks for reaching out to the PayPal Community forums for assistance. From what you have described, PayPal may have requested a document to prove you reside at the address on your account.   Generally, any details as to what PayPal would need from you should have been sent via an email.   Proof of address often includes a utility bill, phone bill, tax document, medical bill, bank statement, or credit card statement. Please ensure that your document was issued to you within the last 6 months and has your full name, the date, and the full address as it appears on your account. You may correct your address on your account to match the document as needed.  ... View more

Hi BrandyGram,   I'm sorry to hear that you are having a hard time linking a bank. That is understandably frustrating. What country is your PayPal account registered to and what kind of bank are you trying to add? Is this a virtual bank? Are you using a secure internet connection without the use of VPNs on a familiar device?  ... View more

Hello ATO178,   Thanks for reaching out to the PayPal Community for assistance. I'm sorry to hear that you are having a difficult time withdrawing your balance. That is understandably frustrating.    If you are unable to make a withdrawal, there are a few things to look for when troubleshooting.   Are you accessing your PayPal account from a secure internet connection and a familiar device? Are you using any VPNs?  Do you have any open disputes or claims? Have you attempted to withdraw the funds multiple times after being rejected?  Do you have any limitations on your account?  ... View more

Hello rossemo,   Thanks for reaching out to the PayPal Community forums for help with voiding this USPS label.    The following article should provide the information you need about this process: https://www.paypal.com/us/smarthelp/article/FAQ491.  ... View more

Hello cetib,   Thanks for reaching out to us about return shipping refunds.    Generally, PayPal does issue refunds for return shipping, unless you have already signed up for the "Free Shipping on Us" program. You can file a claim or activate this free service by visiting the following site: www.paypal.com/returns. Otherwise, if you have filed an eBay claim to receive a refund, you may request a return shipping label or refunded return shipping costs from eBay customer service.  ... View more

Hello Quasar911,   Thanks for reaching out to the PayPal Community Forums for assistance.   Please note that if you would like account-specific information to be reviewed that you will need to contact PayPal customer service.    You can reach customer support by Facebook, Twitter, or phone or email.   Some billing agreement will not allow the use of a bank to pay since they use the ACH system, which is slower than a debit or credit card. If PayPal makes an instant payment on your behalf, PayPal will wait for your bank to pay us back and send a payment to the merchant immediately. However, this option is not always available, especially if there are multiple payments pending with your bank. You can quickly resolve the issue with these payments may making a payment to your PayPal Credit with your bank account as soon as possible.    It may be best to add a bank up funding sources like a debit or credit card if you have not already.    How to review your billing agreements and their active preferred payment methods: https://www.paypal.com/uk/smarthelp/article/how-do-i-cancel-a-subscription-faq577.      ... View more

Hello Gataik,   Great question! When a transaction is initiated, PayPal's algorithm will review the payment on both the buyer and merchant side.    You may also want to check your payment receiving preferences. Here is a link  to help you check your  Payment Receiving Preferences to see if there is anything that might be rejecting payments you would otherwise receive: https://goo.gl/JVkNGE. ... View more

Hello thanouz,   Thanks for reaching out to the PayPal Community. I'm sorry to hear that you're having a difficult time with payment holds. Payments holds are an industry standard practice and may be placed if you have a new account, there are security concerns, or if there are questions about the payments you are receiving.    There are usually steps you can take to release your funds earlier and to graduate from new seller holds. As a freelancer, you are still considered a seller since you are providing a service.   May I ask what country you PayPal account is registered in?  ... View more

Hello denniadbou,   We're sorry for the inconvenience. As an international country, PayPal must follow strict regulations. At this time, the options to withdraw funds using PayPal are a Visa card issued in Algeria or a US bank account.    I recommend exploring your options. I hope that your business flourishes!  ... View more

Hi Melanie_Mclean,   Thanks for reaching out. I'm sorry to hear that there is some sort of miscommunication between eBay and PayPal. Do you have funds being held in your PayPal account? If so, perhaps eBay does not have the knowledge that some funds are on hold. PayPal and eBay are separate companies and the information in your PayPal account wouldn't be available to them.    The funds in your PayPal account that show as an available balance are what you can use to make a payment. You may be able to split the payment between two different payment methods though!   Here is more information on that process: .https://www.paypal-community.com/t5/About-Payments-Archive/Using-Paypal-Balance-amp-Credit-Card-for-Single-Purchase/td-p/671918  ... View more