PayPal_Rich

Hello @dannyboy2020,   Thanks for your response. If you are interested in offering PayPal Credit to your customers, the following link should assist you with that.   https://www.paypal.com/us/business/buy-now-pay-later   You will find a number to contact PayPal customer support and instructions on how to integrate PayPal Checkout to your site. I hope this helps! ... View more

Hi @raygar13,   I'm very sorry to hear that a buyer filed a chargeback after you purchased materials and completed some work. I know that would be a disheartening experience for any business. PayPal is not the adjudicating party when it comes to chargebacks issued by a buyer's credit card company. While we are not able to deny their claim, we do provide the credit card company all the information we have about the transaction for their investigation.    If the client has breached a legal agreement that you've made, you may pursue this matter outside of PayPal to receive compensation for the materials and labor. Regrettably, as the services provider you are responsible for any disputed transactions through the PayPal system.  Here is a link with more information regarding chargebacks, how to respond to them, and how to mitigate your risk. ... View more

Hi @MrsBov,   Thank you for reaching out to the PayPal community regarding this issue. From what you described, it sounds like you may have completed this payment using your bank account. Is that correct?  If so, the reason why the refund is pending may be it was sent as an instant payment. Bank transfers are slower than debit or credit card payments and take some time to clear. However, PayPal will loan trusted account holders the amount of the transfer while your banks sends the money to pay PayPal back. This type of payment only occurs if the sender has a confirmed debit card on file as well. As soon as the bank transfer completes and settles to your PayPal account, the refund will complete and the funds will return to your bank.This usually takes about 2 - 5 business days in the UK.  Until then, PayPal must wait until the transfer completes. This is to ensure you are not credited twice for the same transaction. Here is a link to a PayPal Help Centre article about this process for your reference.    I hope this helps! ... View more

Hi @Tiana1996,   Thanks for reaching out to the PayPal community with your question. What you are describing sounds like a common scam. PayPal payments are not sent directly to the recipient's bank. You should see the funds in your PayPal account and your account balance first.   Do not send the item to this individual until you have confirmed that the funds have been received into your PayPal account. In my opinion, I don't think that will ever happen with this buyer. I recommend canceling this transaction and reporting this individual to law enforcement or to the merchant site you may be using.    If you have shipped the item and have not received the payment, I recommend contacting the shipping courier to try to intercept the package.  ... View more

Hi @alicmrt,   Great question!  US PayPal accounts can receive funds to a confirmed email address. If you are receiving a "goods and services" payment, you should verify your account by confirming a bank or by applying for a PayPal debit or credit product.   Eligible debits cards can be withdrawn to, but you would need to verify your account before doing so. If you have a personal account, you can apply for a PayPal Cash card, which treats your PayPal account balance like a checking account. No money needs to be transferred to the card to complete purchases and there are no fees to use your balance or make purchases! Here is a link with more information.  ... View more

Hi @Ty29,   I'm sorry to hear that you are having a hard time withdrawing your balance. That is understandably frustrating. If you have checked your Resolution Center to ensure that your account does not have any unresolved limitation issues, you should be good to go.   You may withdraw your funds using a local bank, US bank, or an eligible debit card. Please make sure that you are using a secure and familiar device and internet connection. If you have recently used a VPN, this may result in our security system blocking any activity that might be flagged as high-risk. Here is a link with more information about withdrawing your funds.  ... View more

Hi @efarias,    Thanks for reaching out. I'm sorry to hear that your transaction did not go well with this merchant. I can see why you would be frustrated. What kind of dispute did you file with PayPal? Generally, you would want to file a claim for the item being "significantly not as described." If you filed a different claim type previously, you can request an appeal by contacting PayPal customer service.   You may use the Contact option to request an appeal. I recommend selecting the category for "Disputes and Account Limitations," followed by "Disputes." You can then provide any additional information to support your claim.   In the future, I would also not recommend buying anything that appears to be well below market value. Another indicator that a merchant may be high risk is if they do not have a clear means of contacting them on their website.    ... View more

Hi @Milenaa1,   Thanks for reaching out to us about this issue. I'm very sorry to hear that you are not able to withdraw your balance using your card. That is understandably frustrating.   Have you tried linking a different Visa card to your account to withdraw your balance? If this used to work, but no longer does, perhaps our security system is blocking the withdrawal. Are you accessing the account from a familiar and secure device without the use of a VPN?  ... View more

Hi @Mp202020,   Thanks for reaching out. From what you described, your account may have been limited and PayPal has some questions about your business. I can understand how this would be alarming, but it should be relatively easy to resolve. I would recommend responding to that appeal step with a detailed explanation of your business and why you do not have any receipts to offer. Once all the appeal steps in your Resolution Center have received a response, you should be good to go. Limitations are generally reviewed in 3 - 5 days and any additional updates will be provided via email. ... View more

Hello @rlauten1,   Thank you for reaching out to us about this issue. I'm sorry to hear that your PayPal password may have been compromised by an unauthorized party. That is understandably alarming.     If you disagree with the outcome of this unauthorized transaction claim, you may submit a request for an appeal. Please Message Us from our Contact page, found near the bottom of the PayPal website. Select the category for "Password and Account Access," followed by "Report Unauthorized Access or Unknown Charges." You can then use the contact options to provide any additional information to support your claim and request an appeal.   I hope this matter is resolved as soon as possible.  ... View more

Hi @Bill6464,   I'm sorry to hear that you've had a negative experience with a transaction and the resulting dispute. From reviewing your message, it appears that no further appeals will be available through PayPal. The reason for that being that once a chargeback has been submitted by your card issuer, the claims process is no longer under PayPal's control.  However, your card issuer will reach out to PayPal for any relevant information regarding their investigation.   In the future, you may request an appeal for your claim with in 10 days of the case being closed in your Resolution Center or by using the Contact option at the bottom of the PayPal website.  ... View more

Hi @hubcitydre,   I'm sorry to hear that the button you created is not working on your website. That is understandably frustrating.    Does the button appear on your site? If it does, what happens when you click the button? Are you successfully able to send a payment, but the payment does not appear in your PayPal account? Who is hosting your website?    Any additional detail you can provide about the issue would be very helpful in troubleshooting this issue with you.   ... View more

Hi @Kaffik311,   Thanks for reaching out to us about this issue. I can definitely understand why this would be frustrating.  If you ordered tires, but the merchant only sent a small envelope for the tracking information, you can definitely request an appeal for your case.   If you are not able to appeal the case in your Resolution Center, please Message Us from our Contact page. You can then select the category for "Disputes and Account Limitations," followed by "Disputes." You can then select a PayPal customer support contact option to provide any additional information to support your claim and request an appeal.   If the transaction details for the payment does not state it is for tires, I would recommend submitting a request for a "significantly described" claim, providing a link (if available) to the items you purchased, and describe what you received instead.    I hope this helps! ... View more

Hi @Virgo11,   Thanks for reaching out to the PayPal Community for assistance with this issue. It is strange that you are not able to generate more than a certain number of labels a day. May I ask how many labels you are able to generate on average?  Are you using the multi-order shipping tool to print these labels? If so, the MOS tool can import 100 orders at a time and print 50 labels in a single run.  Another thing to check is to see if you have the available funds in your PayPal balance to pay for the labels.  ... View more

Hi @Saad710,   Thanks for reaching out to us about this issue. I'm sorry to inform you that First Century bank accounts are generally incompatible with PayPal services, as are many online banks. Please use a different account for a better chance of success.  ... View more

Hi @RitaGanda123,   Thanks for reaching out. I'm sorry to hear that your payment is not appearing after confirming your email address. That is understandably frustrating.  I would double-check to see if your PayPal account has been verified. You can verify your PayPal account if you confirm a card or bank on your account.    If that still does not work, it could be a bug with the email confirmation. I would recommend adding another email address, removing the email that received the payment, and re-adding it to confirm it again.    If both of these steps do not work, you may reach out to PayPal customer service through the "Contact" option on the PayPal website, Facebook, or Twitter via @askpaypal.  ... View more

Hello @coraliemoore,   Thanks for sharing your question with the PayPal Community. What you described sounds like a common scam. When a payment is sent, the funds should be visible in your PayPal account. PayPal will not ask for the tracking information before the payment will appear in your PayPal account. I recommend not sending the item until you see the payment in your PayPal balance. That is not very likely if this individual is trying to trick you into sending them the tracking.  You can confirm if the email you may have received is fake by forwarding it to "spoof@paypal.com".   Here is a link with more information about common scams and how to spot them: https://www.paypal.com/us/smarthelp/article/what-are-common-scams-and-how-do-i-spot-them-faq3176 ... View more

Hi @Denise102,   Thanks for sharing your concern with the PayPal community forums. From what you described, it sounds like this individual may have made a typo with their email when completing this transaction.    I'd recommend not clicking any links in this email. Unless you notice any strange activity with your own PayPal account or financials, you probably do not need to change your password. However, it is a good idea to update your password every now and again. Here are some helpful security tips you may find worth reading over.  ... View more

Hello @DominicPioli,   We're very sorry to hear of your negative experience. That is obviously not the experience PayPal wants for our customers. Cases are reviewed by both agents and automated processes. Some times mistakes can be made.    However, PayPal absolutely does have an appeal process for claims. I would recommend contacting the courier to get written confirmation that the item was not delivered to your address and highlight that the tires could not have possibly fit in that type of package.  ... View more

Hi @33Jules,   Congratulations on your sale! That is always a good feeling. Generally, you should always be able to log into your PayPal account and confirm that you received a payment. PayPal will also send you an email update, but it is ALWAYS best to log into your account and check your PayPal balance and your activity for the transaction.   This process should pretty much be instant. If you do not see the payment, there are some things you want to check.   Make sure that your PayPal email address is confirmed. An unconfirmed email will not show any payments sent to it.  It is best to verify your PayPal account. You can do that by confirming a bank or by applying for a PayPal Credit or Debit product.  If the sender is using your phone number, make your your phone number is confirmed. I hope this is helpful to you! ... View more

That is unfortunate, @Hakkiskk. I know limitations can be frustrating.   Generally, one would need to wait around 72 hours for a limitation to be reviewed once they have resolved all the appeal steps. This time frame can be longer or shorter depending on a number of variables, but it is about average.    Here is a link with more information about limitations and why PayPal may place one on your account.  ... View more

Hello @3meninatub,   Thanks for reaching out to the PayPal community. I can definitely understand why you would be frustrating. However, this isn't something we can help you with. You would need to contact PayPal customer service.    You can reach customer support by Facebook, Twitter, or phone or email. ... View more

That's interesting. It does sound like there may have been a technical issue of some sort, @Mark_Jolly. Generally, texts from PayPal will come from  72972, since this number is "PAYPAL" on a telephone touchpad. However, it is always best to log into your PayPal account to double-check your transactions and activity.  ... View more

Hello @vintagemodernw,   Thanks for reaching out to the PayPal Community. You should be fine to apply for a new loan. However, you can also contact the nice folks who work with Working Capital loans directly. Here is a link to the Working Capital FAQ page with their telephone contact information near the bottom.  ... View more

Hello @GenTact6613,   I'm sorry to hear that your unauthorized transaction claims were denied. That is understandably frustrating. Your options are to work with your financial institution or contact PayPal customer service for additional assistance.    You can reach customer support by Facebook, Twitter, or phone or email. ... View more

I'm sorry to hear that your case was rejected, @spongeitup. You're going to want to contact PayPal customer service directly to request an appeal.    You can reach customer support by Facebook, Twitter, or phone or email.   I wish you the best of luck with your situation.  ... View more

Hi @christina2dopee,   Thanks for reaching out to the PayPal Community with your question. That is unfortunate you are having a difficult time using your PayPal Cash card! I don't have much information I can give you besides recommending that you contact PayPal customer service with the number on the back of the card. They can give you more information about why the card isn't working or if there are any unresolved issues with your PayPal account.  ... View more

Hi @baruj2916,   Thanks for reaching out to the PayPal community to share your experience. That is unfortunate that USPS may have lost your package. That is understandably frustrating. Unfortunately, PayPal does not offer protections for packages that are lost. If the tracking shows that the item was delivered, you would need a letter from USPS that shows that the item was delivered to the wrong address to appeal your claim. If USPS states they lost the package, PayPal can not hold the merchant responsible for that. You would need to file a claim with the carrier via shipping insurance, as the merchant is not at fault for the lost item if they shipped it using the correct information.  ... View more