PayPal_Rich

Hello @Alainamarie19,   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear that you have had difficulty using your balance after resolving your limitation. You may need to wait for 24 - 48 hours after resolving a limitation before your account will allow certain transactions due to perceived heightened risk. This is pretty common but I know it can be very frustrating. If you are attempting to use your account, please make sure you are accessing it from a secure internet connection and a familiar device.  ... View more

Hello @jmarcus,   Thanks for posting in the PayPal Community forums for help with this issue. I'm very sorry to hear that you are having a difficult time adding your bank. That is understandably frustrating. In situations like this, the only recommendation I can give you is to contact PayPal customer service directly. If you have called and a representative was not able to manually add the bank for you, there probably isn't much that can be done to resolve this issue. After confirming your ID over the phone or if you upload a bank statement and ID and request the bank to be added via email, a representative should be able to do it. The only situations where this may not be possible is if the bank is rejecting PayPal from adding the account, if the bank is linked to another PayPal account or on a limited PayPal account, or if the bank has been permanently disabled due to unauthorized use or being added and removed from the PayPal system more than 3 times.    Any additional escalations would need to be requested over the phone. When speaking with customer service you can request a supervisor.  You can reach customer support by Facebook, Twitter, or phone or email.     ... View more

Hello @David_Amstutz,   Thanks for posting in the PayPal Community forums for help with this issue. I appreciate that you want to ensure that your favorite charity organization receives your donation without a fee. That is possible if the church is set up as a PayPal Givingfund organization. I don't see that they have joined this program but if they have registered and confirmed their charity status, any donations made to them would receive a discount on the payment processing fee.  If you want to forward information to this organization about the PayPal Givingfund and how they can sign up for this service, that can be found here: https://www.paypal.com/fundraiser/112574644767835624.  ... View more

Hello @Vanzile,   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear that you have not been able to link your credit card. That is understandably frustrating. If you have not been able to add the card because it is on another PayPal account, there isn't a way to circumvent that. If your card has been used without your authorization, you should contact PayPal customer service directly to ensure that the card is disabled in our system and can not be used without your authorization. I would recommend requesting a new card from your financial institution to ensure you can use this card with our services and to make sure your current card can not be used on a different PayPal account that doesn't belong to you.  ... View more

Hello @artistgreggy,   Thanks for posting in the PayPal Community forums for help with this issue. I can appreciate why issues like this would be frustrating. Generally, our security system will prevent a transaction that is considered high-risk. Situations like this can occur if you are logged into your account from an unfamiliar device, unsecured internet connection, while using a VPN, or if you have multiple transactions that are still processing with your bank. If your account has a limitation or you have recently disputed a payment with your bank, that can cause a transaction of this nature to be declined as well.    The following link will expand on some of the available options to add funds to your PayPal account for your review: https://www.paypal.com/us/smarthelp/article/how-do-i-add-money-to-my-paypal-account-from-my-confirmed-bank-account-faq1348. ... View more

Hello @melibear,   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear that your preferred payment method is not available. That is understandably frustrating. PayPal's algorithms and your card issuer may deny a transaction is it is considered high-risk or if the information is not current. I would double-check the card information on your account and ensure that you are logged into your PayPal account from a secure and familiar device without the use of VPNs.  You can also attempt to complete the payment as a guest but I think it is always better to complete the payment through your PayPal account. It is easier to review and dispute a transaction when it is completed through PayPal.  ... View more

Hello @GtaStar230,   Thanks for reaching out to the PayPal Community for assistance. I'm sorry to hear that this issue has been made complicated by the mismatch information.   From what you stated, you created an account for your son but have a PayPal Credit account opened with his information? I'm not sure how a PayPal Credit account could be opened with his information if he is a minor or how you could open an account with your information if there is a mismatch.   I would recommend closing your son's PayPal account because PayPal will permanently limit them until they can prove they are the age of the majority. You can contact PayPal Credit directly for assistance adding the credit line to your PayPal account when you have the chance. Here is a link to their FAQ page and their contact information near the bottom: https://www.paypal.com/us/webapps/mpp/paypal-credit/faq ... View more

Hello @rev192,   Thanks for reaching out to us over the PayPal community forum and welcome to PayPal! When submitting a request for a withdrawal, you will be shown the options you can use to withdraw your funds.    Indonesia can use a credit card, debit card, prepaid card, local bank, and US bank. Here is a link with more information to assist you with this process: https://www.paypal.com/id/smarthelp/article/how-do-i-transfer-funds-from-my-paypal-account-faq1737   Here is a link with more information transfer timeframes: https://www.paypal.com/id/smarthelp/article/how-long-does-it-take-to-transfer-money-from-my-paypal-account-to-my-bank-account-faq3305.  ... View more

Hello @Gekyu,   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear that you are not able to remove your card after using a fake phone number. That is understandably frustrating. You will need to contact PayPal customer service for assistance.    You can reach customer support by Facebook, Twitter, or phone or email. ... View more

Hello @DJR1971,   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear that you have had a difficult time with a claim you filed for an item that was different than described. That is understandably frustrating.    For something like that, you will need to contact PayPal customer service directly. You can reach customer support by Facebook, Twitter, or phone or email. ... View more

Hello ptsd,   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear that you have not been able to make a payment.  I know this can be very frustrating. Payments can often be blocked or declined if we detect any unusual or suspicious activity. We decline some payments to help protect you from any possible fraudulent activity. If you've verified that there are no suspicious charges in your account and that your payment method has been confirmed, please try the payment again at a later time. ... View more

Hello @ryanmc8,   Thanks for posting in the PayPal Community forums for help with this issue. I would not recommend conducting business with someone who can not have a PayPal account of their own. However, if you do wish to complete a purchase, please ensure that you send a "goods and services" payment and not a "personal" payment. This should ensure that you are covered by our Buyer Protection policy. Here is more information about what protections PayPal offers buyers:  https://www.paypal-community.com/t5/PayPal-Basics/How-to-tell-if-your-purchase-is-under-buyer-s-protection/m-p/1728084. ... View more

Hello @asad4nur,   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear that you have had a difficult time resolving this limitation. I know that would be frustrating. If you have submitted information to resolve this issue, that would generally be reviewed with 72 hours. However, that might take longer due to the busy season. Any additional updates about the limitation would be sent to you via email when available.    I would recommend reaching out to PayPal customer service directly for further assistance. You can reach customer support by Facebook, Twitter, or phone or email. ... View more

Hello @Carlytierney,   Thanks for reaching out for assistance via the PayPal Community forums. I'm sorry to hear that you have not received this payment. That is understandably frustrating. I would not recommend shipping the item until you have received the payment to your PayPal account.    @kernowlass is right in that you would want to make sure to have confirmed your PayPal email address and that your account has been verified by adding and confirming a bank account. However, if you have been able to successfully receive "goods and services" payments in the past, it is likely that you simply haven't received a payment from this buyer as of yet.  ... View more

Hello @Dip-ayan,   Thanks for reaching out to the PayPal community forum for assistance with your cashback inquiry. I know how receiving a promotion would be frustrating. The PayPal Community Forums are intended to allow PayPal users to receive advice and assistance from each other. Something like this would probably require you to contact PayPal customer service directly for help.    You can reach customer support by Facebook, Twitter, or phone or email.     ... View more

Hello @eRa6996,   Thanks for your question. Here is a link with more information about this issue: https://www.paypal-community.com/t5/About-Business/QIWI-amp-PayPal/td-p/1215270.   As this Community Forum post shows, this card may not work with our services. Generally, e-wallets or online banking services that are not brick and mortar institutions will not work with PayPal.  ... View more

Thanks for that information, @Pshawk.    I'm sorry that this issue has caused frustration. Bank transfers take longer to complete than payments made with a debit or credit card. You may want to try to add money to your PayPal balance with your bank before sending the payment if you do not have a backup funding source.    Here is a link to assist you in adding funds to your bank balance to send a "friends and family" payment: https://www.paypal.com/us/smarthelp/article/FAQ1348.  ... View more

Hello @mattgoodall,   Thanks for reaching out to us about this issue. This sounds like a hold is being placed on your payment. We may place a temporary hold on some payments if you're new to selling with PayPal, if a dispute has been filed against you, or if we have questions regarding your transaction history. If your money is on hold you can access it sooner by shipping the item and letting us know the tracking information. You can learn more about this process here: https://www.paypal.com/us/smarthelp/article/faq3743.   PayPal does offer a program to have your funds immediately released. Here is a link to assist you in applying for this program: https://www.paypal.com/us/webapps/mpp/funds-now ... View more

Hello @cogile,   Thanks for reaching out to the PayPal Community. I'm sorry to hear that there is an uncertain situation with your transactions. That is understandably frustrating. If you process your payments using a bank linked to your account, the payments can take some time to process and any refunds may be delayed a few days as well. If you had an insufficient balance when the payment was made, your payment may reprocess with your bank two times until it is processed or your PayPal account will remain negative.  ... View more

Hello @Dazbatts1,   I'm sorry to hear that you have not received your item. That is understandably frustrating. Here is information on how to file a dispute for an item or service "significantly not as described" (SNAD) or an item or service you did not receive (INR): https://goo.gl/5C6KjT . Here is how to escalate a dispute to a claim so that PayPal may review the transaction and make a decision: https://goo.gl/ZVmErN. ... View more

Hello @susansun0314,   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear that your payment was declined. That is understandably frustrating. Payments can often be blocked or declined if PayPal detects any unusual or suspicious activity. PayPal declines some payments to help protect you from any possible fraudulent activity. If you've verified that there are no suspicious charges in your account, please try the payment again at a later time. Please note that cards issued in a country other than what the account is registered to may encounter issues, especially if the billing address does not match the address on the PayPal account itself.  ... View more

Hello sunilkumarronij,   Thanks for posting in the PayPal Community forums for help with this issue. From what you stated, you need assistance changing your account. May I ask you for more clarification about this issue? How do you wish to change your account? What kind of changes do you want to make? ... View more

Hello PatG2,   Thanks for posting in the PayPal Community forums for help with this issue. I'm sorry to hear that you are having a difficult time completing this payment. That is understandably frustrating. When sending a payment using a linked bank account, our system may decline if the risk is too high. Payments sent using a bank go through the ACH system, which is much slower than a debit or credit card payment and would either be sent as an eCheck or as an instant payment. An instant payment is when PayPal will pay the recipient on your behalf and wait for your bank to pay PayPal back. Payments made with a bank are more likely to complete if you have a confirmed backup funding source. This way, the payment may be processed but if it fails, your backup funding source can be used to fund the transaction if necessary.  ... View more

Hi @nmcm,   Great question. Here is a link with more information regarding your inquiry: https://www.paypal-community.com/t5/About-Settings-Archive/How-to-change-message-that-shows-on-customer-receipt/td-p/1101363 ... View more

Hello @help515,   Thanks for reaching out to us about this issue. I'm very sorry to hear that you've had a difficult time completing a PayPal Credit balance payment. That is understandably frustrating. Your best option would be a to contact PayPal Credit customer service directly.   Here is a link with more information about how to do so. Please check near the bottom of the page for their contact information and additional ways to complete PayPal Credit payments:  https://www.paypal.com/us/webapps/mpp/paypal-credit/faq ... View more

Hello @nanoluka,   Thanks for posting in the PayPal Community forums for help with this issue. There are a number of things which could be happening here.   Mostly, it could be due to the system assessed risk levels. Without a customer service representative looking over the sender's account, there is not any conclusive information that can be provided. If your account is new and their funding source is not confirmed, the transaction may be considered too high risk.    ... View more

Hello @davidq,   Thanks for posting in the PayPal Community forums for help with this issue! I appreciate you reaching out to the PayPal Community to share your suggestion. I would recommend submitting your recommendation via the "Feedback" option near the bottom of the PayPal website. That is where many improvements are submitted to PayPal.    I can definitely see how this would be helpful. At the moment, customers can only add a comment to their payment.  ... View more