Resolution process

[Custer1]

I ordered an item and it has not been delivered.  How do I start the process to get my money back??

[Custer1]

I'm not sure how this conversation works, either.

[PayPal_Rich]

Hello @Custer1,

Thanks for posting in the PayPal Community forums for help with this issue. I appreciate you requesting assistance from the PayPal Community! If you require assistance filing an "item not received" claim, here is information on how to file a dispute for an item or service "significantly not as described" (SNAD) or an item or service you did not receive (INR): https://goo.gl/5C6KjT. 

Here is how to escalate a dispute to a claim so that PayPal may review the transaction and make a decision: https://goo.gl/ZVmErN.

[Custer1]

This is not very clear.  I left a 2nd message to the Seller.  I see a box checked stating I have a message but I looked and it opened up two messages---both from me.  One was a few days ago and one I just posted.  

I see no response from the Seller.  

So do I wait until 4 February?  It says I have to escalate it before the 4th ----I think.  

???

[PayPal_Rich]

@Custer1 I don't see any reason why you shouldn't escalate now if you have the option to. If you're not confident the merchant is going to respond, there is no reason to wait.