Long story short, I bought a dress through a seller on ebay, dress never came as the tracking I was given went to another state. Contacted seller and they admitted its their fault. Since it said delivered I couldn't do anything through ebay and started a claim on paypal to get my money back. The seller wants to give me my money back but for some reason can't through ebay cause I opened a dispute in PayPal. Both companies are blaming oneanother at this point. I have screenshots of everything and how the seller wants to issue me a refund of the 169.00. Do I go to my bank at this point to get them to help, I'm confused what to do. Here is the sellers response New message from: colordoll (882) Dear customer, thanks for your reply. Our financial staff met the same problem when they tried to refund you this Monday. Firstly, we tried to refund you directly on ebay, but ebay says that they couldn't process our request because you've opened a claim somewhere else. Then we tried to cancel your order on ebay, but still, ebay says that they couldn't process our request because you've opened a claim somewhere else. Then we tried to refund you through paypal. However because paypal is no longer available in ebay since August 10th, your money is not paid to our paypal, but ebay's new partner. We don't have your payment record in our paypal and we don't have your case record in our paypal, therefore we couldn't refund you through paypal. We've checked that our paypal has no case in recent half year. Therefore we have no option but to ask for your help to open a return request, however, you've met the same problem. Please don't worry, now that you've opened a case in your bank, let us wait for the bank's response. We're sure to be responsible to you for DHL's mistake. You may contact us at any time. Oct 1st - Oct 7th is our National Day and we'll be off duty and couldn't reply to you fast. We usually reply to your mails within 2 working days, please don't worry. Sorry again for all troubles. Best regards.
