I have learned the answer to this question through long, hard labor and have written it into the treasurer's manual for my organization. I share it here for your benefit: Changing the "owner" name was hellacious when I came in as treasurer and slightly less hellacious when I left (March 2022). Hopefully it will be better for you. Click on your name in upper right-hand corner of website Select “Profile Settings” Select “Personal Information” Select “Name” The page “Edit your name” will appear. Select “Your contact name has changed” and press “Continue Paypal then requires that you upload the following documentation: (1) A scan of a government-issued photo ID (e.g., drivers’ license or passport) for the person who will take over the account. A photo of your ID should show the following details (if applicable): Photo Legal name (first and last name) Date of birth Date of issue or expiry Signature ID Number (2) A scan of the incoming treasurer’s social security card or a paystub to serve as proof of your social security number. (3) A document on business letterhead announcing and explaining the change. (Sometimes this is called a Letter of Authorization, or LOA.) It should include the following information: the primary email address, current name, address, and phone number on the PayPal account. The new business contact name. The reason for the change The online process worked in March 2022. PayPal also provides a link to find an address to send this information by postal mail. A message on the PayPal “help” page suggests that “it normally takes 3-5 business days for a review” and that they will email you when the process is complete. In my experience, you need to check back with PayPal to make sure that they received and processed the files. It literally took me months to effect the name change. I think that with this list of documents, you will have a much easier time of it.
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