Cancelling a subscription..

Ladybyron
Contributor
Contributor

Hi..

 

I have cancelled a subscription to Incredimail and it says in my Paypal Accout that it has been cancelled. However the first payment of £19.95 has been taken from my bank account..how do I get this back..

 

Do I contacted Incredimail or Paypal...Help :smiley sad:

 

Kim

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15 REPLIES 15

Babes
New Community Member

i  have an account with imvu but have now closed it & they  wrote to me saying i  have i should get in touch  with  paypal to  stop  sending the money to imvu. They  have sent me a  Profile ID number which i  have sent in an e mail on  the paypal contact. wot happens now as i would really  like it  stopped asap

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PayPal_barry
Moderator
Moderator

Hi, I am moving you here as it gives details of how to cancel subscriptions/recurring payments. If the payment has already been taken by the company under the pre-agreement then you will have to work with them directly to refund. Hope that helps.

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Chika7
Contributor
Contributor

in my account details is written cancelled. so paypal will not take any money, right?

pls help

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PayPal_david
Moderator
Moderator

Hi there Chika7,

 

You are right in saying that you won't be charged anything by the company that the subscription was in place with in future. You should however contact the company to let them know that you have cancelled the subscription service from your PayPal account also so that they are aware.

 

I hope this helps,

 

David. 

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twilight_88
Contributor
Contributor

HELP ME i have same problem!

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jbarton1
New Community Member

I have a account with videobb which i pay through PayPal....I have asked them on numerous occasions to cancel my monthly subscription but have had no response from their help centre for over a month now.....how can I cancel

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