Thanks to a recurring subsscription, a vendor from whom I got a refund via PayPal last year - has now helped themselved to £33 of my money again! (They now have no product for sale, just a holding page with an email address that gets ignored by the vendor)
Inadvertently, I used the "unauthorised access" option. Paypal respond. "There is no unauthorised access. Case closed - although we have cancelled the recurring subscription"
I report to PayPal that I need to initiate a refund. "Use the resolution centre" says the email, with default instructions that no longer apply to the site itself. I try the Resolution Centre again. "This transaction cannot be reported as a claim has already been made on this trascation ID. See the "Resolution Centre" for update on this ... which tells me there was no unauthourised access.
So I have no way to initiate a refund claim. I have written directly to Paypal as stated, but get the standard email back. Anyone know a way out of the situation?
