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PayPal updated terms and conditions notification and email addresses

Contributor

PayPal updated terms and conditions notification and email addresses

I recently changed my email address used with PayPal. My new email address is now confirmed, is the primary and my previous email address has been deleted.

However, I recently received a "Your Legal Agreements with PayPal" email at my old address. This is a genuine PayPal email and not some phishing attempt.

This does concern me as it's only by chance that I saw this as it's a mailbox I'm about to lose and no longer have access to. It would be problematic to receive updated legal agreements to which I have to agree to in an email address I no longer have access to nor am aware of the changes!

I've been through all my account settings and there's no mention of my old email address.

 

My guess is these emails are part of a different subscription list which isn't being updated to reflect primary email account addresses.

 

Please advise!

2 REPLIES 2
Esteemed Advisor

Re: PayPal updated terms and conditions notification and email addresses

@xavw

 

You may have to ask customer services this one but try this first.

 

Click on profile (cog icon next to log out) > notifications in the blue band at the top > 'click' on your email addy that is showing on the left > on the right is a list of email addresses you use / have used, is the tick by the correct one?


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Kudos / Solution appreciated if I helped you.
Contributor

Re: PayPal updated terms and conditions notification and email addresses

Thanks @kernowlass I've just checked, and the email address mentioned there is the correct updated one. It's strange because the bottom two options (account info changed and policy updates) are ticked (and not un-tickable) so it should go to the address listed but it doesn't.