Unauthorized Transaction with my.com b.v.

ryoujies
Contributor
Contributor

What happened to buyer protection, or whatever protection Paypal seems to boast about? The coverage is close to none!

 

I woke up this morning getting a text from Paypal regarding a login code. Mind you I was sleeping, so why would I be getting asked to verify a log in an hour prior to me waking up? I immediately started freaking out and logging into my account in hopes they weren’t able to go through but of course, to my surprise, there’s a charge of $75 USD out of my account from some website I never even heard of my entire life! The merchant is my.com B.V. I immediately went ahead to file a dispute and reported the transaction as unauthorized. Paypal said it would take 10 days to review the case but as per usual, they got back to me within an hour or so closing the case and saying that I authorized a transaction for a site I don’t even know existed, greatIt’s almost as if the fraud or dispute department never looks into cased AT ALL. This is the second time I’ve gotten hacked and Paypal telling me it’s my fault and I just gotta accept it.

 

I’ve been trying to escalate it to a claim but there’s no option for me to in the resolution centre. I’ll hopefully call Paypal sometime this week, since I’m busy. I know $75 USD (approx. $100 CAD) doesn’t sound a lot to some, but as a student it’s a ridiculous amount. I’m losing hope since some people on here have brought up the same issue and Paypal did the same thing by closing down their cases, with the SAME merchant.

 

I’ve contacted my bank regarding this matter and opened up a dispute. Paypal doesn’t seem to care about its users and I feel so unsafe using this platform now. Looking to permanently shut my account down once I get to the bottom of this 😕 I’d appreciate any insight or advice from anyone who’s experienced the same issue, as this is just flat out ridiculous. It makes so sense that Paypal reimburses people who take advantage of buyer protection, buyers who scam businesses, yet serious issues like this seem to get overlooked…

 

 

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PayPal_Ayesha
Moderator
Moderator

Hello @leoncatangela,

 

Welcome to PayPal Community Forum and thank you for posting!

 

I am sorry to know about the unrecognized charges on your account. As you have mentioned that you haven't authorized these transactions, the first step that needs to be taken is to check for the active billing agreement payment and have it canceled. Once you have canceled, you can report the charges through the Resolution Center by following the steps in this link so that our concerned team can review the case. Also, please make sure you update your password & security questions. Learn about secure password tips here.

 

Regards,

Ayesha


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kernowlass
Esteemed Advisor
Esteemed Advisor

@ryoujies 

 

Check if you had a subscription set up.
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''


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ryoujies
Contributor
Contributor
I have. I've cancelled all billing agreements linked to the transaction.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@ryoujies 

 

ok then an unauthorised claim would not work as if you had a subscription set up you authorised the transaction and paypal paid it for you.

 A lot of times what happens is people accept a free trial for a product, and forget to cancel and it auto renews. Be careful what you are accepting as sometimes you have to tick a box to NOT subscribe rather than vice versa.

Although sometimes they set up a subscription same time as the unauthorised transaction so check with customer services?

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




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paspinall
Member
Member

great in theory except, ... having never before going to the website ... its not a company taking payments for someone else its a games company which I have never used and never heard of a single one of their games; thus by definition "unauthorised" as I am the only one with use of the account. 

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PayPal_Meghan
Moderator
Moderator

Hello @paspinall

Welcome! Thanks for joining the PayPal Community! 

It sounds like you recently filed an unauthorized dispute, which was denied; I'm sorry to hear that. To request that an appeal is filed, you can reach out to our CUstomer Support teams by selecting 'Contact' at the bottom fo any PayPal page. You can also find Customer Support on Twitter (X), Facebook, and Instagram

I hope you receive a refund! 

- Meghan


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work_123
Contributor
Contributor

same happen to me , what you do after that 

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wendale1231
Contributor
Contributor
I got scammed to. And report as unauthorized but its seems that the dont care. I feel unsafe too
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PayPal_Ayesha
Moderator
Moderator

Hello @wendale1231,

Welcome to PayPal Community Forum and thank you for posting!!
 

I understand your concern about the unauthorized charges on your account and I'm sorry to hear that you are dissatisfied with the outcome of the case at this point. As this public platform we will not be able to discuss any account related information, look into your account or take any actions. In this situation, I would recommend you contact our customer support team through the available contact options so that our advisors can investigate the case and help you accordingly. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.

Best Wishes,
Ayesha
 


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ItsMeeK
Contributor
Contributor

Hello,

I received 2 emails tonight saying that 2 successful automatic payments were made from my PayPal account to My.com B.V.

I didn’t do this and didn’t even go there, I already opened a dispute on these 2 transactions, and I’m waiting for a response from PayPal support.

Has anyone encountered this before? How to be in this situation now? Can I provide some useful data to PayPal support to help them deal with these payments?

Thanks in advance!

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